Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been so extremely kind and patient with the owner. I first took my phone to him in the summer of this year, 2024. He stated that hed have my phone fixed by that Monday. It was Sunday. He gave me a temporary cheap screen. And I went home. Monday passed. Tuesday passed and my phone screen was having issues. Wednesday I went to see what the problem was. He stated that the delivery hadnt come, and he was waiting on it. This exact same problem continued for two three months. I spent around $500 with fake promises to fix my phone. I had to take it to other shops and try to work on it myself because of his inability to properly complete a task. I am not the only one in ************ that had had this exact same issue with the owner. He stated TWICE, not that I have any reason to trust his word, that he would fix the back of my phone completely, even stating it was a quick fix that he had ordered a $75 whole new back to my phone that included a new power button and would have fixed my phone. Unfortunately, due to his lack of integrity, my phone is more damaged than it was originally to this day. And now, when my husband talked to him today, he says he wants an additional $50 to fix the problem that he already stated he would fix for free and he would be able to do two days from now. It has now been almost or over 6 months since I first took my phone here: I highly do not recommend, otherwise you will be facing the same problem that I, and many other people in ************ have faced. Because yes, he does charge a deposit.Many other business in ************ report major technical malfunctions that pose serious issues and threats to the safety of customers, as ****** personally showed me a video of a phone catching fire in the repair shop and I fear for the safety of whoever handles phones serviced by "****** ""***** *****"" ". He is known to order incompatible parts and install them which leads to further malfunctions.

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently had such a bad experience. I got my phone fixed , after the screen was fixed my phone would turn off every 2 minutes no explanation. I took it back, the worker told me it was fixed. Well it continued turning off, after this I was told there was a certain part that needed to be changed and to bring it in the next day. I brought it back the next day and was told it was something else that needed to be ordered and that I would get a call in two days. Two days with a non working phone (Mind you my phone wouldn’t stay on if I needed to call 911) I received no call and messaged the place. got no info about a new part. I finally asked for a refund so I could just got buy a new phone since obviously my phone wasn’t going to get fixed and was only offered a partial refund. He told me it would go in within 2-3 business days. 2 weeks comes around and still no refund.I ask again and again and again and every time it is an excuse . He makes excuses about giving a refund and It’s ridiculous. I know he could easily give a refund because I work in customer service. It’s not just about me spending 250 dollars but it’s the fact that I spent that, they messed up my phone and never fixed it for me and gave me no refund. I had a non working phone for so long and I could have put that 250 into a new phone instead of just throwing it to the wolves. If I had an emergency my phone wouldn’t stay on long enough for me to call 911 and this man didn’t seem to care to fix it at all. I think only a partial refund is ridiculous. I never ever complain or do anything like this but I feel that this is necessary. I have never sealed with a business that lies and is so careless. Just refund the money, it’s not that hard to do.