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Find a Location

Grand Slam Auto Sales has 1 locations, listed below.

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    Business ProfileforGrand Slam Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2021 Lejeune Blvd, Jacksonville, NC 28546-7027
    BBB File Opened:
    11/16/2011
    Years in Business:
    13
    Business Started:
    8/30/2010
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Mr. Everett J. Westmoreland, Owner

    Customer Contact

    • Mr. Everett J. Westmoreland, Owner

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased the vehicle from Grand Slam Auto Sales on 02/17/2023. I test drove the vehicle and asked about the rubbing sound/feeling and was told it was probably the brakes because the car had sat on the lot for awhile. The rubbing sound never went away. The car smelled like burning rubber within a week of driving and after a couple of weeks it began to smoke. I was told to bring it to have it looked at because it was "probably just a gasket and not a big deal". I dropped of the car and their mechanic did the repairs. Almost immediately the vehicle ran rough, when the acceleration pedal was pushed and released the car would jerk as if the engine or transmission might fall out. It was brought to the sales persons attention and I was told I may be able to purchase a warranty..several days go by and I have heard no reply. Today, 04/01/23 I started the car to find a loud exhaust, it had been broken at the weld due to a broken motor mount which explains the engine jerk that occured after being worked on by Grand Slam Auto Sales. I read the reviews after the fact and found that other customers have also had issues. I stressed that I need a reliable vehicle because I drive a good distance for work and have an autistic child but I was sold a vehicle that had far more issues than they disclosed (which was none). How to I pay for a vehicle that I cannot drive?
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    April P.

    1 star

    11/08/2022

    Don’t do it! You’ll end up screwed because they sell cars that are trash! And sell you useless warranties!

    Grand Slam Auto Sales Response

    11/10/2022

    Here at Grand Slam Auto Sales, we try to help all of our customers out in the best possible way with their vehicle purchases. We are sorry that you feel the way you do! You purchased your vehicle a little over a year and a half ago, along with an Extended 3yr Warranty purchased through the financial company, not through Grand Slam. Since you purchased your vehicle, you have used the extended warranty (a new turbo was installed.) Here at Grand Slam, we have also done some emission mechanic work for you that has not been covered by your extended warranty, and we were happy to help. Now you have taken your vehicle to a different shop where they have tried to use the extended warranty, but the warranty company declined to cover. Your problem is not with Grand Slam Auto Sales, but is with GWC Warranty, due to the declined coverage. Grand Slam Auto Sales and your financial company have tried to explain this to you, but you have failed to understand. We have tried our best to help you and are trying to look into the matter with GWC.

    Customer Response

    11/10/2022

    I’ve had my car for 1 year and SIX DAYS. Get your facts straight if you want to defend your negligence. You say you’re helping find out why the car won’t be covered? *******’s response was to ask for a refund on my warranty! You knew since the day after I bought it that the car had issues. YOU didn’t fix the PCV some old guy that you “hire out” fixed it and I had to come back 15 minutes later because he didn’t put the hoses back on! Great mechanic you got there! Your right, I did take it to another shop because “we’re going to get it fixed” did not happen. I got no returned calls after 2 months so I went elsewhere! The check engine light came on the day I bought it, you said it’s because it was tuned. Which you didn’t tell me at the time of purchase, you told me after I’d left the lot. You sold a car that was trash. That wouldn’t pass inspection the following year due to the tune, even if I hadn’t had to replace the turbo twice and now it needs a new engine. Someone also failed to inform the warranty that the car was modified. That could have been any of you. I didn’t write the paperwork up, that’s someone on that end. Your justifications are weak. You only respond to negative reviews. Imagine that.

    Local BBB

    BBB of Eastern Carolinas

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