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Business Profile

Used Car Dealers

Premier Trucks and Imports, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 16, 2023 my wife and I purchased a **** **** ***** Pickup from Premier Trucks and Imports, LLC. The transaction went smoothly with no apparent red flags. We paid for the truck by personal check with the understanding that the title would be mailed once the check cleared Premier's bank. The check cleared Tuesday September 19, 2023. The dealer promised verb***y to replace a broken cab light with a brand new set of cab lights and reimburse us for 1/2 tank of fuel and provide us with a copy of the Carfax report and photo copy of the title. The salesperson, Griffin H*** was working by himself when another customer came in. We agreed that Griffin would mail the title, light set, Carfax Report and reimburse us by check for 1/2 tank of fuel. We were assured that the Dealership had no intention to do otherwise. We left the dealership. In the days and weeks that followed we had difficultly in getting anyone to answer the phone in regard to the undelivered title. Griffin H*** was unable to give any clear indication of what the holdup was. Griffin grew tired of my c***s and directed me to his father for some answers. His father, Michael H*** said there was a problem where he had purchased the truck because someone had signed the title incorrectly. We waited patiently for a resolution. The first set of temporary tags expired and Michael H*** did issue another set. Now the second set of temporary tags are expired by over a month. Mr. H*** sent a text message on Friday December 15 that he would be shutting his doors and that the DMV would be handling the situation. I use this truck daily and cannot do my work without it. Is the truck stolen? Is it floor planned at a bank holding the title as security? These are questions that I have asked and can get no clear answer. My complaint may not benefit me, but consumers need to understand that any business operated by Griffin or Michael H*** bears watching. Thank you for taking this matter seriously. ****** *******

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 23rd, 2023 I drove from ******** to Premier Trucks and Imports LLC to purchase a vehicle. The vehicle looked good and was purchased with a check from my financial institution. October 20th, 2023 I reached out for the first time in regards to the title due to the temp tags expiring within a few days. I was told they would check on the title and get back to me. Never heard back. I have since then reached out 7 additional times asking for information on the title. The salesman has responded with meaningless responses and the owner of the business has dodged my calls and texts, It is now day 73 with no title, I am unable to drive the vehicle because of expired tags, and I have received zero information as to when I should expect the title.

    Customer Answer

    Date: 12/05/2023

    Aquire the title so I can register the vehicle in ********. 

Premier Trucks and Imports, LLC is NOT a BBB Accredited Business.

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