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Business Profile

Insurance Companies

Discovery Insurance Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Discovery Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discovery Insurance Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I make my payments every month on time. In December they changed my policy and was going to be $600 a month. When i called they fixed it back to $302 a month. They had me pay $817 to reinstate my policy for dec and January payments. I got a bill saying Februarys payment was $668 but it shows i owe $302 a month. When i called to inquire on the cost. I was hung up on multiple times. The woman said i didnt pay my november payment. She stated i paid dec and novs jan 1 which was not the case. That is why i have a bill of $667. I told them to cancel my policy today and i was going elsewhere due to the fact i would have to paid them $1400 in 1 months time.

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insurance employee is delaying payment because I addressed the miscommunication issue with her manager. The car crash happened on 7/40/2023 Medical bills are now in collection

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This insurance company is a complete scam I have been trying to get an accident handled for 4 weeks and they wont even move it forward. One of there insurers hit my company *********** have missed out on over $20,000 of losses in income because I cant get an answer. This has been taxing on my way of life

    • Initial Complaint

      Date:11/30/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 17, 2021, one of Discovery's insured totaled my car. Discovery immediately acknowledged fault and agreed to cover both property and medical damages. The property claim took ~6 months to settle, during which time Discovery provided only limited reimbursement for transportation and regularly ignored or obfuscated details in the claim settlement process. The bigger issue has been the medical claim. It has been 500 days since the accident and I have had to pay all of my medical bills out of pocket, totaling ~$20k, which is now missing from the account I use to pay rent. Discovery has lost paperwork, lost emails, not responded to emails, and not responded to calls at different times. When I requested a new agent for my case, the request was denied without explanation. Discovery has consistently failed to account for many of my medical costs - the original offer was a mere $9k for expenses, which literally did not include all of the bills I had submitted to date. More than once, Discovery has required me to produce paperwork that I've already given them. I don't know if this is incompetence or malpractice, nor do I care. I thought we had reached a settlement, but as soon as I signed a release, Discovery reneged on the terms and has put up yet another delay to reimbursing me. I need to settle my claim, but I also need to escalate the truly horrific business practices here to a broader audience in the hope of protecting future consumers.

    Discovery Insurance Company is NOT a BBB Accredited Business.

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