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Business Profile

Manufactured Home Parts

Mobile Home Parts Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Parts.

Complaints

This profile includes complaints for Mobile Home Parts Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mobile Home Parts Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered new doors when they arrived they told me to look at the boxes and see if theres any damage the boxes were in excellent condition and the shipping driver said everything should be good, I had the driver put them in my garage and they were never moved when the contractor opened the box the doors were damaged and unusable. I contacted store where I bought them and they told me I had 15 days to report a problem they sat in my garage for 30 days until my contractor had an open date to install them. The place I bought them said it must have been the shipping company that they dropped it and now I have broken doors that are useless and out over $1,000.00 so Im hoping maybe you can help me

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a tub and shower surround for my elderly parents. The delivery company couldnt deliver using a semi truck and the Mobile Home Parts Store would not make different arrangements with a box truck. They just wanted us to meet the delivery truck at a random location at a random time. And if I tried to return it, they wanted me to pay shipping costs even though they are the ones who could figure out how to deliver to an address that receives *********** etc deliveries. I am waiting to hear the cost of hiring a box truck to get my delivery. I should not have to pay for that. It should have been part of the delivery promised.

    • Initial Complaint

      Date:06/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered new windows with a 6 wks delivery date. No updates, no tracking number until a delivery company called stating they had my order after 13 weeks. They then demanded that I take off work to accept the delivery (I paid $300 for) between 10am & 3pm Mon -fri. They refuse to delivery outside that narrow window of time. Then suggest that I pick them up myself or accept from my office in a 2 seater convertible.Refuse any assistance and prefer to receive order back 4 states away than bring 10 remaining miles.Thieves and liars.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/23 I ordered (order #******) skirting from Mobile Home Parts Store. This was an online order. I contacted the business and spoke with a woman about the colors before I placed the order. I specifically asked her if the "sand" color was a beige color. She told me that she was pretty sure it was the same. My reason for this call was to insure I didn't order the wrong color as I was paying $945.54 for this order. The woman I talked to didn't appear very knowledgeable about their products and sounded like I was bothering her. But I believed her about the color and placed the order. The order was delivered 4/28/23. I opened 3 box to make sure there was no damage. I found that the vented skirting was white in color. It doesn't have a "sand" look to it. And certainly nothing close to a beige color. I contacted the business and spoke to a Ms. ******* I explained to her that I did contact them before I placed the order and was assured that the colors were close to being the same. She said she couldn't do anything and that it was my problem as I got what I ordered. She said she was sorry and gave me a return number that I can use to get my money back. Only problem is that it will cost me more to ship it back than what my refund will be. ($458.73) She assured me that they could do nothing at all for me. And refused any help with the shipping. I asked if I could speak with the manager. She told me she was it and there wasn't anyone I could speak with. She did tell me I could filed a complaint with the BBB, then the owner would have to handle it. So, I am doing what she recommended. A person can expect no customer relations from this business.

      Business Response

      Date: 05/08/2023

      SINCE COMPLAINT OPENED, WE HAVE SATISFIED CUSTOMER AND REFUND HAS BEEN ISSUED FOR WRONG PRODUCT SENT OUT.  HE IS HAPPY WITH RESOLUTION.

      Customer Answer

      Date: 05/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (PO #******--778216) for $1700 for a tub and shower surround on 3/15. I was charged on 3/17. The website said 1-2 business day shipping TF and 5-7 business for delivery (it has since been updatedto say 3-4 weeks). I waited a week and didn't hear anything about shipment so I asked for an update. They told me 2 weeks because their 'website can't see their inventory'?... anyway, waited the 2 weeks only to receive the same message from them a second time. Then another email said 2-3 weeks and now the website says 3-4 weeks?... I asked them to cancel my order (they previously said I could up until shipment) and I asked for an immediate refund so im not charged interest for the product they never had. I have yet to receive it nor did I get a cancelation confirmation. This company is so unprofessional. I suspect they're waiting to ship it to deny the refund. I want to be done with this nightmare and get my money back. I need a tub!

      Business Response

      Date: 04/17/2023

      The customer did cancel order due to not having product to ship, waited, and shipment did arrive but unfortunately we allocate product oldest to newest orders and did not get in enough to allocate to order.  So customer cancelled for full refund on 4/5/23, and informed would be processed back in 5 to 7 business days, We fully refunded all money due on 4/11/23.

       

      Regards

       

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to return an item for the last month and receive no response to my emails or phone calls. My order was over $100 and I would just like a refund. My order number is ******.

    Mobile Home Parts Store is NOT a BBB Accredited Business.

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