Business ProfileforTriad RV LLC

We took our camper to Triad RV because one side was not raising properly. When we returned home with the camper the side raised slightly, but not enough to properly allow the camper to be secure nor allow the door to close. We immediately called this company to let them know. They told us to place wood on the outside of each corner and strap it with bungee straps, which we did. When we returned home from the camping trip and went to raise the camper for clean out, one side would not go up again. We immediately called and Triad RV told us to bring it back (we would, however, be put back at the bottom of the line since they were backed up). Today we received a message that said a cable is broken and it will be at least $1800 additional dollars to fix the problem. I spoke to the owner of the company, who said they “fixed what it was brought in for,” and “they weren’t told the side didn’t go up high enough.” But it did not go up high enough AFTER we took it to them for that very repair, and paid for it. I simply asked for the return of the LABOR for ONLY the first repair completed on the canopy. Not anything additional. We would pay parts for that portion of the original problem. Their repair did not result in a proper resolution to our first issue, and now we are going to be out even more money. We believe that asking them to simply return the labor portion, not the parts or anything additional, or that first repair is not asking more than should be required for a business that values both its reputation and superb service to their customers.