Complaints

This profile includes complaints for Jerry Hunt Supercenter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jerry Hunt Supercenter

  418 Piedmont Drive Lexington, NC 27295-1838

  
• 

  Jerry Hunt Supercenter

  653 Bendix Dr Salisbury, NC 28146-5875

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car that was supposed to be delivered today but then they started jerking me around on the day. I have been asking for a refund since yesterday and have been totally ignored. Finally someone answers me and tells me they are too busy to do it. They are trying to scam me out of $5250. This is after the bait and switch they pulled on me in the beginning saying they were just too busy to update their inventory.

  

  Business Response

  Date: 04/14/2025

  Dear ******,
  Thank you for reaching out, and I sincerely apologize for the inconvenience and frustration you've experienced.
  
  Please understand that it is our policy that all required documents must be signed before a vehicle can be released. This is in place to ensure a smooth and secure transaction for all parties involved.
  
  That said, it is my understanding that we have spoken to you today and your deposit has been refunded. If you have not yet received confirmation or if there is anything else I can assist you with, please dont hesitate to let me know.
  
  We appreciate your patience and the opportunity to address your concerns.
  
  Sincerely,
  
  **** **** - Owner

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  
  The e documents were signed and I was given a day and it was then changed. I was being jerked around from the start. I havent gotten my refund yet until I do then its just more lies from this company 

  

  Business Response

  Date: 04/17/2025

  Thank you for your response.  I apologize for the miscommunication of the paperwork, however various lenders have specific guidelines that we have to follow to be able to get the deal funded.  I spoke with my office again and attached is the refund receipt for your deposit.  It does typically take 3-5 business days for the money to show back up in your account.  It all depends on your finance institution which we have not control over.  Please let me know if we can be of any further assistance to you.
  
  Regards, 
  
  **** **** - Owner
  Jerry Hunt Supercenter

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst kind of predatory used car lot. I traded in my 2018 for a 2021 same make and model vehicle. I had installed an after market roof rack. I told my sales person **** that I wanted to keep my roof rack but I didn't have the key that day. I offered to take the car home and finish the transaction a different day. He told me I could pick up the rack when I dropped the title off for my trade in next time I came in. I returned a few days later with the title and the keys for my rack. After leaving me standing in the lobby for 30 minutes another salesperson ****** approached me and said they had somehow sold my trade-in without a title which is illegal for a dealership and **** the original sales person was suddenly "on vacation" Hunter apologized and said he had a good relationship with the buyer and assured me that if I just signed over the title he would be able to get the roof rack back same day he even took the keys for the roof rack. 48 hours go by and still no call from Hunter. I finally sent him a message and he said the vehicle had sold and there was nothing they could do. He said any agreement I had was with **** even though ****** promised me he could get my roof rack back. I finally get a hold of **** and of course he says he can't do anything and says I need to talk to a manager. **** then left me on hold for ten minutes only to pick up and say the manager would call me back when he finished with his current client. The manager never called. This is the type of place that give car sales people a bad name. They are incredibly shady and do not honor their commitments.

  

  Business Response

  Date: 01/20/2025

  ******,
  Thank you for your feedback and I apologize for the delayed response.  I spoke with my GSM ***** ***** who has informed me that the roof rack has been returned to you.  I apologize for any inconvenience this may have caused.  If there is anything else you need assistance with, please feel free to let me know. I'm here to help!   Thank you again for your purchase.

  Regards,

   

  **** ****, Owner

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ****** Frontier from Jerry Hunt Supercenter on October 4, 2024. I had a few problems with the vehicle that were fixable but I wasnt happy with my purchase. I thought I was told that I had a 30 day warranty to decide if I wanted to keep the vehicle. I didnt want to keep it and went back to **** to return it expecting to get my $14,000 down payment and the money on my trade in back. I was told that the 30 day warranty was only for the engine and transmission. The dealership refused to let me return and only offered to buy the frontier back at a lower price then what I paid. Then they proceeded to sell me another vehicle instead. During the time of this other purchase I was getting bad vibes from the salesman. He was pushing me to buy the newer car and was telling me that his sales manager was giving him a hard time and pushing him to sell. He said this more than once. When I said let me go talk to your manager about being so pushy, the salesman asked me to please not say anything. I was starting to feel very pressured and guilty into buying. Then the sales manager approached me very sternly and coerced me into buying the car that I did not even want. I have tried several times to return the newer purchase and still get my original deposit back but they keep refusing it. I reached out to a lawyer to see if they can help but the only thing they could do is send the dealership a letter and se if they respond. I am still incredibly dissatisfied with everything I have been going through and I feel that I have been treated with disrespect. What Can I Do From Here? Please Help!!

  Customer Answer

  Date: 11/22/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 11/22/2024

  We have been in conversation with Mr. ******* ***** ****** over the last week and have researched the two transactions of Mr. ******* purchases.  Mr. ****** visited our store on 10/4/2024 and purchased a 2019 ****** Frontier.  Shortly after the purchase of the Frontier,Mr. ****** called in and spoke with our Finance Department.  During this call he was completely aware of the products that he purchased and was seeking clarification of the coverages.   He drove the vehicle for a couple of weeks and then came back to us wanting to get out of the deal because he was not satisfied with the vehicle because it wasnt getting the fuel economy that he thought that it would. There was nothing mechanically wrong with the vehicle, he just decided that he wanted something different.  By this time, the deal was completely finalized with the lien holder and title work was completed.
  On 10/21/2024, we worked with Mr. ****** to get him into another vehicle that better suited his desires using the Frontier as a trade-in.  During this process, he selected,test drove and purchased a 2023 Dodge Challenger.  Mr. ****** called the following day to our Finance Mgr where he had a few questions about the tag and he also indicated that he loved the Challenger.  He also called back a couple of days later when we explained the numbers of both purchases.  We also explained the *************** Contract to Mr. ****** and let him know that we would cancel the *************** Contract if he wanted us to. 
  Through the interactions with Mr. ******* we assisted him with the purchase of a vehicle and explained the benefits of the various products that we offer. Mr. ****** has since become unhappy with his decision despite being fully aware of his purchase at the time of sale and the days following.
  We have spoken to Mr. ****** and explained the situation of his deals.  The *************** Contract that was purchased on the Charger is in the process of being cancelled for a full refund and is being sent to the lienholder.  The *************** Contract on the Frontier was cancelled, for a full refund, that was used as a down payment on the Charger.  The additional products that he purchased on the Frontier are being refunded directly to Mr. ****** because of the short time of ownership of the Frontier.
  It is our belief, as a company, we have gone over and beyond to assist Mr. ****** in his search and purchase of a vehicle.  We have never had a 30 return policy or any return policy however we do work with customers to get them into a vehicle that fits their wants and needs as in the case of Mr. ********************************** ****

   

  
  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle. They gave the bank the wrong address. I was turned over to collections due to poor paperwork. This error has cost me time, effort, energy and stress. According to the bank, it was how the paperwork was sent to them - so its the dealership error.

  Customer Answer

  Date: 08/09/2024

  7/20/24 was the purchase date on the paperwork and I reached out to them numerous times on 8-9-2024 and I have been ignored on all followups.

  

  Business Response

  Date: 08/13/2024

  ****,
  Thank you for taking the time to speak with me on this matter.  As I mentioned in our conversations, I apologize for the clerical error of misspelling of the address which has now been updated with the bank.  We have processes in place to mitigate the risk of errors, however there are a few that get missed.  Again, I apologize for the inconvenience that this has caused.  If you have any further questions or concerns, please do not hesitate to contact me directly.

  ***************** - Owner

  Jerry Hunt Supercenter

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jerry **** to purchase a 3 year old GMC AT4. I was not familiar with Jerry ****, but quickly realized no haggle pricing is actually to drive efficiency and pressure sale. From purchase to sale, truck got an alignment, and two new tires. When asked for work papers from the ** inspection, ** referenced Experian and not a mechanic multi-point inspection. The sales person said the inspection wasn't needed because the car came in good shape, then after discussing with sales manager the inspection was performed but due to system outage it couldn't be found. Bottom line, you can put wax on anything, and transfer the risk to a buyer - that's what happens here without third party intervention. When asked if I could take the truck to a third party mechanic an hour away at 3pm they said I would need to be back the same day or they had insurance implications.Lots of false truths in a short period of time...in my two weeks of truck shopping the 24 hours with Jerry **** is hands down the sketchiest purchase experience I have encountered.

  

  Business Response

  Date: 07/18/2024

  *******, It was a pleasure speaking to you on the phone.  I completely understand your frustration.  I hope you do understand that CDK Global has a cyber incident that caused it to be down and affected ****** dealerships across the nation.  We were one of the dealerships impacted and is why we were unable to provide you the multipoint inspection at that time of request. We, here at Jerry Hunt Supercenter, have been advised by our insurance company that we are unable to put vehicles out overnight which I apologize for.  At Jerry Hunt Supercenter strive for customer satisfaction and transparency which I apologize if we did not meet your expectations.  If you have any further concerns, please give me a call at ************.

  *****************, Owner

  Customer Answer

  Date: 07/18/2024

   I am rejecting this response because:
  
  A system outage does not justify the sales team lack of knowledge about whether an inspection was performed.  Moreover, the lack of follow up by the sales team to correct the issue (regardless of system outage) by completing a proper third party inspection demonstrated no real interest in making things right or pursuing the sale.  This interaction reinforced speed in making an immediate sale and throughput rather than customer experience and doing the right thing.

  I spoke with the owner and appreciate his candor.  The issue is not at the top, its at the operational level and execution of the sales team daily duties.  Pitiful customer experience.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from Jerry **** which came with lifetime powertrain warranty. Started having an issue a few weeks ago and made appointment to drop off truck to have vehicle repaired. Contacted few hours later telling me that the warranty won't do anything unless I myself have certain items done first such as trans fluid change and trans filter change which was never told to me before. They also stated the technician couldn't duplicate the issue, which is impossible since it's immediate. Was then told I could drive the service manager in it and to show him. I drove all the way up there and then told her didn't have time and would get the tech to ride with me. 5 mins later he comes back and says the tech didn't have time. They are telling me it does have an issue with trans and tourqe converter but not bad enough for me to get it fixed. Stating to keep driving it till it gets worse. My time is valuable and I do t appreciate the run around because technicians or so they are called can't do there job correctly.

  

  Business Response

  Date: 05/24/2024

  *******,
  I, ***************** Owner of Jerry Hunt Supercenter, appreciate your feedback and strive for customer satisfaction. I would like to speak with you further so that we can work towards a resolution.  I have attempted to reach out to you a couple of times and have left you a voicemail with my cell number.  Please give me a call at your convenience on my cell or at ************

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2020 ******* sonata with 33k miles and the car is gorgeous but has issues coolant smells and biting smell that they told me was brakes but thats not the half of it this started with a ****** that they sold a hour after I left lied to me about holding it and then showed me the sonata and its nice sure but they said I needed 1800 down for it so I went home and got it and shook hands on the deal came back to the sales manager arguing with me about how he cant do it without 2200 down and my only other vehicle a 2001 Ranger XL with a failing transmission and 200k miles as a trade. I said no and left and left the review they called me and told me that they were sorry and offered me 1100 for my Ranger I was hesitant but only agreed because I take care of a 74 year old and needed more space and they also put on a we owe document they owed me another truck. Well fast forward we talked and I needed a co-signer so that same 74 year old said shed co-sign and we went back with the truck, 2200 cash and a co-signer and got to sign the paperwork and I was on the worksheet of the loan but the actual loan I was nowhere to be found they used her credit for me to get a car and she wasnt aware until she started signing and I asked where do I sign and was answers you dont your not on the loan but you can refinance in a few months and be okay we cant I got a loan from bank and asked if any of the warrantys would transfer spoiler they wont so I complained and they told me that if I get another car with my loan Id have to add ********* onto the loan I said absolutely not buy it back its a lemon and its not worth it at ***** Apr on her credit and Id buy another car from them I didnt I ended up going with a trailblazer from a dealer which drove it to me 3 hours and great car certified pre owned I just want the ******* situation fixed what they did was wrong and possibly illegal

  

  Business Response

  Date: 02/22/2024

  Your experience with us holds significant value. We view every piece of feedback as a chance to improve. Our business managers operate with efficiency to ensure we offer the optimal choices for our customers.
  
  Ensuring customer satisfaction is our highest priority. Prior to listing for sale, each of our vehicles undergoes a thorough inspection. Additionally, qualifying vehicles come with a Lifetime powertrain warranty for added peace of mind. If any concerns arise about your vehicle, such as a coolant smell, our skilled technicians are readily available to ensure it maintains top working condition.
  
  We've already engaged in several discussions to address your concerns, and I remain committed to finding a resolution. Please feel free to give me a call at ************.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2006 *** 330ci from Jerry **** in Nov 2022, upon purchasing the vehicle I was recommended by the finance **** to purchase the extended warranty being it is a *** because if anything went wrong with the car it could become quite expensive to repair. I paid cash for the car and paid half down on the warranty and been making monthly payments toward the warranty since that time that cost approx $4500. I have not had any problems with the car up until the end of last year when the service light came on. I contact Jerry **** and eventually had my car towed to there repair facility on Dec 29, 2023. I was then told the radiator and water pump needed to be replaced. The warranty did not cover the radiator and they wanted to charge me over $900 for the radiator and to install it and another $600 to install the pulleys for the water pump being they were after market pulleys the warranty would not cover them. I refused to pay this amount being the radiator itself was only $260. Upon speaking with Jerry **** they gave me the part number said I cold purchase the radiator and pulleys bring they there and they would only charge me for the installation. Now being all of this took up until end of January to even establish them getting anywhere with my car. After I took the parts up there I get a call a week later that the parts are not correct and I would have to pay the original requested amount although they gave me the part number and I purchased it from Advance where they purchase all of there parts from. I spoke with ****** I believe and she was suppose to handle this and according to her the warranty company said they would cover everything and she didn't understand why they were trying to charge me for the repairs. I receive a call on Feb 11th from ******* that they need a little over $600 to *************** keep in mind my car has been with Jerry **** since Dec 29th so I told them to put my car back together I would be picking it up and contacting an attorney

  

  Business Response

  Date: 02/22/2024

  To whom it may concern, 

  
  Customer satisfaction is our top priority at Jerry Hunt Supercenter. Thank you for sharing your experience with us. You had your vehicle towed to us and after diagnosing what it needed, we found out your extended warranty was going to cover a good portion of the repairs needed. The two items that were not covered were the radiator and pulley. You elected to purchase the radiator outside of our store and have the pulley repaired. The pulley you brought back was still not properly repaired and the radiator you brought to us did not fit. We did make the mistake of giving you the wrong part number for the radiator. I apologize for that. We typically dont allow outside parts brought in, so we dont run into these issues. However, in return we allowed you to stay in the rental vehicle longer than the one week the extended warranty paid for with the understanding you were going to bring us the correct parts. You were in the rental for 34 days and Jerry **** paid $1,743.12 to Enterprise. We also took care of the $600 labor charges in house for the diagnostics and attempted repairs. I will be happy to personally address your vehicle needs and see that everything gets done properly. Please let me know if I can be of any assistance. 

  
  ******************************;
  Fixed Operations Director 
  Jerry Hunt Supercenter 
  ************ 

  Customer Answer

  Date: 02/22/2024

   I am rejecting this response because: To begin with I was without a car the first three weeks that my car was taken to your dealership and I made every attempt to bring the correct parts to you and contacted the service manager whom said they were going to personally take care of my car because according to her reading over the notes everything was being paid for from the warranty company and covered. I left messages for her almost daily to get an update on my car with no response from her as well. I find it beyond ridiculous that my car sit at your facility for literally two months and NOTHING at all was done to the car, even furthermore I have taken the car else where and my car did not need a radiator or a pulley only the water pump needed to be replaced. Although the check engine light is still on, which is the reason I initially brought the car to your facility and the day I was bringing it the water pump went out. I let the service department know I needed the check engine light addressed and told them the 4 codes it was throwing out along with what the  ********************** said needed to be fixed on the car, which all should have been covered under my warranty... I paid a little over $10k CASH for my car the day I purchased it and paid $2500 down on the warranty and been making monthly payments since that time to pay off the $4500 warrant that I have not used ONCE. I personally have no faith in your facility at all with repairing my car and it is beyond my comprehension why you would keep someones car for 2 MONTHS and literally do NOTHING to it. On top of that you let my ex pick up my car and take it without my consent. I told you facility I would be sending a tow company to pick up my car and when they arrived my car had already been picked up by ex whom I did not give permission to pick up the car, nor did I give you permission to give him my car, but I was able to get the car from him without any problems although my car battery was dead I assume from sitting so long at your facility. At this time I am requesting a refund of what I have paid to you for my warranty because I cannot take the chance of being without a car for another 2 months or the issues with my car never addressed. And yes you did pay for the rental car for an extended amount of time, but again I was without a car for the first 3 weeks my car was in you possession and nobody ever returned my calls or reached out to me about the parts. I was told the radiator was no the correct part and the correct radiator was only $110.00 from Advance and you were wanting to charge me almost $700 to put the radiator on and the pulleys are covered under the warranty, yet you were wanting to charge me $600 for the pulleys. Considering how this situation was handled I don't think I'm asking to much at all for a refund of my warranty, I have spoken with News 2 Wants To Know about this situation as well and they side with me as well because it is unheard of with a repair shop keeping your car 2 MONTHS and doing nothing to the car, especially the size of your facility you are far from being understaffed and there is just no possible excuse for my car sitting there that long and none of the problems being addressed. The water pump was something you supposedly purchased for my car and this was covered under the warranty, yet that part was never installed on my car! On top of that, I'm not sure if your aware of this, but for the first 3 weeks I had NO CAR at all and I had to complain and make threats with contacting the BBB to get a rental.  There is no reason whatsoever my car should've been kept at your facility for 2 months. I am well aware of the numerous complaints you have had with the BBB and you have attempted to rectify all the situations so I still have some hope in your company and we can come to an agreement on this situation because to be totally honest with you my next step will be to contact an attorney and only because I feel that this whole situation was completely avoidable and should've never happened when I paid for a warranty and the warranty should've took care of the problems with the car and foremost my car should've never been at your facility for 2 MONTHS, 
  
  

  

  Business Response

  Date: 03/01/2024

  Hello Crystal,
  This is *****************, Owner of Jerry Hunt Supercenter.  Thank you for taking the time to speak with me and working towards a solution as we strive for customer satisfaction.  Please give me a call at ************ or on my cell if you have any further questions or concerns.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. ************ personally called me and addressed the situation and refunded me a portion of my warranty. I am very pleased with the outcome of this situation and very thankful that ************ addressed this situation so quickly and made sure that I was happy and gave me his personal cell number to contact him if I ever needed anything else.

  Thank you,

  Ccrystal 

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware! POCs especi**** beware! My brother and I purchased a ***** ******* Scat Pack from Jerry Hunt Supercenter ********* on July 20th. The day we purchased the car we could not drive away in it because they said they needed to clean the car and do a full vehicle inspection. My brother went to pick up the car a couple days later (7/24) and the car did not start properly upon initial startup (This is the first Red Flag of many from this dealership in the story). My brother proceeds to drive the car for about 10 miles and the engine began overheating so then he pulls over on the highway. Then my brother calls the salesperson from Jerry Hunt and lets him know what is going on and the salesperson directs him to bring the car back tomorrow. So, my brother waits for the car to cool down and then proceeds to drive off. The engine then blows, and the car starts smoking. Mind you, this car was in his possession for less than 30 minutes. Since the car is shot, we then tow it to Jerry Hunt because we had gotten a full coverage warranty, just for them to tell us it’s our fault that the engine blew. Their reasoning (the service team and the general manager) is because my brother was driving “full throttle”, which isn’t the case because going 93 in a car capable of going 180 isn’t full throttle. MIND YOU, the real reason the engine blew is because they sold us a car with a blown head gasket and cracked radiator hose. We TRIED with the service manager, he was rude. We TRIED with Danielle (the manager), and her “best way to help” was to offer us to pay $8,000 to get the car fixed or to trade the car in and take a major L. DO NOT PURCHASE ANYTHING FROM JERRY HUNT. THEY DO NOT CHECK THEIR CARS. THEY SAW TWO YOUNG COLORED MEN, SOLD THEM A MESSED-UP CAR, AND LAUGHED ABOUT IT.

  Customer Answer

  Date: 10/13/2023

  Here is a picture of the retail purchase agreement and the warranty. 

  Customer Answer

  Date: 10/16/2023

  Hi *******,

  
  Here's the revised version of the complaint: 

   

  Caution to all potential buyers, particularly those considering making a purchase at Jerry Hunt Supercenter *********! My brother and I acquired a ***** ******* Scat Pack from this dealership on July 20th. On the day of purchase, we were unable to drive the car immediately as they claimed it required a thorough cleaning and a complete vehicle inspection. Several days later, on July 24th, when my brother fin**** retrieved the car, it exhibited issues upon initial startup, which was the first of many concerns we encountered with this dealership. Within the first 10 miles of driving, the engine began to overheat, prompting my brother to pull over on the highway. He contacted the salesperson from Jerry Hunt, who advised him to bring the car back the following day. After allowing the car to cool down, my brother attempted to drive it away again, but this time, the engine failed, and the car started emitting smoke. It's important to note that my brother had the car in his possession for less than 30 minutes.

  Due to our full coverage warranty, we had the car towed back to Jerry Hunt, hoping for assistance. However, the service team and the general manager refused to acknowledge any responsibility and claimed it was my brother's fault for driving the car at "full throttle." This assertion was inaccurate because going 93 mph in a car capable of reaching 180 mph hardly qualifies as full throttle. The actual cause of the engine failure was a pre-existing blown head gasket and a cracked radiator hose that the dealership had failed to detect, despite reassuring us a vehicle inspection.

  I’m convinced they did a couple things to make the car pass NC legal inspection, but nothing for our peace of mind that is for sure.

   

  We encountered significant difficulties while attempting to address the service issue with the manager at Jerry Hunt. Unfortunately, the situation was exacerbated by their discourteous behavior. To our dismay, they initi**** asserted that our problem wasn't covered by the **** warranty. Later, we discovered that Jerry Hunt hadn't even contacted **** about this vehicle, which is very unprincipled.When we sought solutions, Danielle, the manager, presented us with two highly unsatisfactory choices: either paying $8,000 for the necessary repairs or trading in the car at a substantial loss.

  Dissatisfied with Jerry Hunt's conduct, we decided to have the vehicle towed to a ********* ******** service center. After waiting the required thirty days, we contacted **** once more to address the issues. This time, **** confirmed that the car was essenti**** beyond repair, just as it appeared we were about to benefit from warranty coverage. Regrettably, **** reached out to Jerry Hunt, and predictably, they shifted the blame onto us.

  The entire experience has been disheartening, leaving us with the unfortunate suspicion that we were mistreated due to our age and race. Dealing with this ordeal has been a harrowing three-month journey. Imagine purchasing a used car from a well-established dealership with assurances of thorough inspections and top-notch performance, only to face a nightmare within the first 30 minutes of ownership. Our encounter with Jerry Hunt has left us profoundly dissatisfied and strongly convinced that their vehicle inspections fall short of expectations. In our view, this establishment displays a disconcerting lack of honesty, integrity, and transparency.
  
  
  Thank you *******! 
  
  
  Best Regards, 

  ****** *****

  

  Business Response

  Date: 10/18/2023

  To Whom It May Concern:

  Thank you for bringing this to our attention. We always strive for 100% customer satisfaction. Our goal is to provide a professional buying and service experience. This customer purchased a vehicle from us on July 20, 2023 and took delivery of the vehicle on July 24, 2023. Later that evening, the customer contacted his salesman stating that his car was overheating. His salesman advised him to bring the car back the next day and we would take a look at it in our service department.  The customer advised our service department when it overheated that he let the car cool down. He then drove it some more, until the vehicle overheated again.  It got so hot the car would not start back.  The vehicle was towed to our dealership.  We looked at the vehicle the following morning and found the starter to be melted and a ruptured coolant hose.  The aluminum block also showed signs of major overheating.  We pulled the freeze frame data and found records of the car at one point getting up to 266 degrees cooling temp while driving at 93 mph.  
  
  At no expense to the customer, we replaced the melted starter and the ruptured coolant hose to see if we could get the car to run.  It did start but ran very poorly, showing the engine did suffer catastrophic failure due to the overheating.  Unfortunately, due to the customer driving the vehicle for an extended period of time while overheating, this damaged the engine beyond repair.   We replaced the starter and hose for free and offered to replace the engine for $6,500 instead of the retail price of $8,000.  The customer declined and took the vehicle to another repair facility and had them look at the vehicle.  The customer started a claim with their extended warranty company, which also denied the claim.
  
  Anytime a vehicle overheats, you need to pull over as soon as it is safe to do so.  Driving a car while overheating can cause major damage. Also, like in this case, may not be covered under any type of warranty due to negligence.

   

  Sincerely, 

  Danielle H***, General Manager 

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **** **** ******** on Labor Day 2023. Check engine light came on within 15 minutes of leaving the lot. I returned, they replaced a couple of fuses and said it was good to go. 2 days later, fan sounded like a jet engine and engine was running hot. I dropped it off, they worked on it a little over a week and said it was good. A week or so later, same exact issues but no check engine light so we kept driving it. This morning I stopped by advance to run a scan and getting serious error codes but still no light. Not only did Jerry hunt not fix the car but they disabled the check engine light. This was incredibly dangerous and negligent and Jerry Hunt should be held accountable for it.

  

  Business Response

  Date: 10/12/2023

  The vehicle in question was returned to our shop after purchase for a noise concern and CEL. We attempted an initial repair of replacing an ignition coil for a misfire on cylinder one. After this did not resolve the issue, we diagn***d we replaced the camshaft and lifters under our sales warranty. After speaking directly with the customer, the engine light is not on and the scan showing a code is not active but pending, therefore would not command the Check Engine Light to come on at this time.  We did not disable the check engine light in anyway. We have agreed to either revisit the issue the customer is currently having or allow them to at least receive diagnostics elsewhere and communicate back to us what is found and proceed from there.  We are currently waiting to hear back from the customer of what they would like to do.
  
  Regards,
  
  Alex R***
  Service Manager
  Jerry Hunt Supercenter - Lexington
  418 Piedmont Dr.
  Lexington, NC 27295
  ************