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Business Profile

Urgent Care Clinic

MainStreet Family Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for MainStreet Family Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MainStreet Family Care has 2 locations, listed below.

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    • MainStreet Family Care

      130 James Ave Locust, NC 28097-4506

    • MainStreet Family Care

      187 Lowes Blvd Forest City, NC 28043-9005

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/18/2025, my wife went to MainStreet Family Care in ***********, **. for medical treatment. We provided our Insurance information, ******** as primary and TriCare for Life as secondary. On 2/11/2025 we received a notification that we would be charged $129.00 to our bank debit card if we did not respond in two days. I tried several times to reach out to their billing **** before 2/14/2025. Each time, the automated device said I should wait until I received a message through the patient portal and then it hung up. Never happened! The company ** is in ******* somewhere. I cannot get a live agent to discuss this billing issue. Now my account has be charged $129.00. I perceive this is fraud. I desire my money returned and you (BBB) open an investigation into their billing and insurance practices.

    MainStreet Family Care is NOT a BBB Accredited Business.

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