ComplaintsforLumberton Mazda-Kia

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a used 2013 rogue on 5/29 3 days later took it back for cvt transmission governor causing deceleration after driving 1/2hr they had it for a month then sent it to Nissan to do repairs got it from Nissan 12 days ago drove immediately to kia to get my title, reg and plates and they said they didn't have them (over 2 months now)said they would find out on Monday why I went to DMV in conway SC and they said dealership hadn't registered it in my name yet called dealership every day since and noone is returning my calls checked again with DMV yesterday and they still haven't registered it

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 25, 2022 went to KIA purchased truck on May 22,2022 Kia calls said they can't give me tags and the temporary tags expire on May 25 deal has not been completed I need to make pmt at Kia before they can close deal I go there and make pmt tell them tags expire in couple of days I need the tags or another temporary tag he said he will take care of it he is completing paperwork while I am there I should have tags by end of the day then later he calls said they need bank statements the one they copied didn't show my name he is working on getting tags now tags are dead still don't have tags something went up on truck although we have only had it less than 60 days and it's going to cost 1700 to fix and we still don't have tags

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased used vehicle on 3/19/2022 upon having vehicle delivered check engine light on dealership had towed brought vehicle back to me same issue. Was given option to get another vehicle the vehicle they put me in was not safe and bank communicated to go get my original vehicle. I was told cancel insurance on original one by dealership which I did not knowing I would be having pay a penalty for non insured vehicle went back to dealership got original vehicle originally was told dealership would contact the subaru dealer to have fixed arrived to be told they can't help since pre-owned yet charged 3000 for extended warranty just to see a as is warranty I explained I can't afford to have vehicle not drive able I now have a vehicle still check engine and bad tires and no idea how passed inspection

• Initial Complaint

  04/05/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 2/21/22 I bought a new Kia Seltos from Lumberton Kia. My son called for a price and the sales person said $24,340. Upon arriving at the dealership at saw the window sticker said $24,340 which matched what the sales person stated. During the purchasing of vehicle, I didn't notice nor was told of the $5,000 market adjustment price. Dealer was contacted about this issue and stated there was nothing they could do since I signed the paperwork. I understand I missed the markup from not reading the statement in full. However, after contacting the dealer I found an additional sticker in the glove box that stated the following was added to the car by the dealer: Windshield treatment Mud guards Pin Stripe Hood deflector None of which are on my vehicle, but I was charged for it. After contacting Salesman several times I was not able to get any answers. I contacted owner, Jeremiah M***** who stated I was owed money due to accessories that were not on my car, in which I provided pictures, and a coupon book for $1500 which is also listed on the paperwork. Salesman, Ben called my son on March 1st and he was told a check would be mailed in the amount of $1200 for missing items. On March 14th my son called Ben and he stated check had been mailed, then put him on hold. When Ben returned to phone he said check had not been mailed but was going to mail one that day. My son also contacted Kia Corporate, but they keep sending us back to the dealership for answers. I've owned and purchased many new cars and this is the worst experience I've ever had. I know I'll never get the $5000 back, but I would like to get the $1200 that Jeremiah and Ben promised and also $1500 instead of the coupon book for my troubles as I don't want to deal with this dealership again, which is an hour away from where I live.. I've left 4 messages with other employees at the dealership for the salesman, Ben to call me back and no results, check or phone call to date.

  Business response

  07/22/2022

  Consumer Response /* (450, 16, 2022/05/04) */ I drove 1 hour two weeks ago to the dealership to ask why a refund had not been given for the missing dealer installed parts on my vehicle. A few days later a check was received for $1200 for the missing options. It took 2 months to get this issue resolved and I want be doing business with this company again. Thanks for the additional help with getting this resolved. I'm sure that the complaint helped with getting the refund. My issue with this complaint is resolved.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my vehicle to Lumberton KIA on February 25th, 2022 to have a recall work done on my vehicle. I received a call from the service manager that night telling me that my vehicle was struck by a employee. The employee insurance was made to pay for the vehicle because it was a total lost, but the car was in Kia possession at the time. Fast forward to today and my car is now a total lost and nothing to show for it. I'm only getting enough to pay off my car, and nothing to drive. I feel Lumberton KIA should take responsibility for this and make this situation right. I also have pictures of the car.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been looking for a kia telluride. I come across one on Kia of Lumberton and "locked in" the "e-price". I then continued to build a deal on the website with my trade and financing the whole 9 yards. The very next day a lady contacted me and said the vehicle is not there yet. It would be 2-3 weeks until they received it. I asked if I would be first in line and she said yes. About a week later I called to see if I could put a deposit down on the vehicle because I lived three hours away from the dealership. The man I talked to on the phone this time was 11,000 higher than the advertised price and the deal I made on their website meant nothing. So over a week wasted on waiting on this vehicle to get here just to get the classic bait and switch.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2021/12/17) */ When you go on the site and click lock in e price it lets you know we will contact you. When you build a deal it lets you go through and see how its configured. It tells you in the disclaimer and when you print it off that it is not an an offer nor a sales contract when you build. The other disclaimer states " While we make every effort to ensure the data listed here is correct, there may be instances where some of the pricing, options or vehicle features may be listed incorrectly as we get data from multiple data sources. Please confirm the details of this vehicle with the dealer to ensure its accuracy. Dealer cannot be held liable for data that is listed incorrectly." We also have been working to change our website for three months now with our website provider. The customers states the man he spoke to on phone but actually the customer came in the store and met with us and at that point is when we can provide accurate inventory availability and pricing which we did. After providing that information during his visit he declined the offer and left. He also started a web chat after he left at which time the agent told him he could get accurate price and availability in store which he had already received. We still extend the offer to work with him and see if we can get him in the vehicle he would like. Let me know what I can do moving forward.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  November 27,2021 If there was an option for zero stars I would choose it. I inquired about a kia k5 for 25800 and kia seltos s for 25495. On the dealwr site it also offered a 1500 discount on a new 2021 kia. However the dealer had no 2021 kias. When Alyssa Chadwick reached out to me I inquired about the price and availability of these two kias. I ask if the listed prices are accurate, and she said yes. I asked her if the 1500 coupon could be used even though it was for 2021 and she said yes it can be used toward 2022. I asked if it already has been discounted and she said no. I ask are there any rebates that are included in price that I don't qualify for and she said no that is the price everyone gets. I ask her with the coupon that would be a k5 for 24300. And she said yes. I told her I had a trade in and she said their inventory is low and they are over paying for trade ins based on Kelly blue book. I ask her if both vehicles were in shock and she said yes. She said ask for her when I arrive. I told her I am driving 2.5 hours and wanted to confirm the details.So when I arrived, I was met by Benny Davis. He told me that Alyssa was internet phone person and I would be assigned to him anyway. I told him what she had said and reminded him I drove 2.5 hours to do a deal. I told him the vehicles I had inquired about. He said the seltos is in the showroom. He said let me look for the other. He could not locate it even though it showed in their inventory. He then took me to seltos and said the price is not the msrp but it has a 5495 markup so it was 31000 instead of 25495. The trade in offer came in 4500 dollars less than kbb even though dealer promotes kbb trade in value. The sales manager (played minor league ball for Indians) made sure he shared that. I shared the 33000 deal is not what I was offered and it is about 12k off. It didn't even include 1500 coupon from their website. The sales manager didn't even offer to add it on after I mentioned it.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2021/12/01) */ Mr ******** came into the dealership and actually spent about 3-4hrs negotiating. During his time with us we asked him if he had an offer in writing that he claim one of our phone reps had given him, while we tried to work out a deal with him. He said he spoke with one of our reps who had told him a specific price and we let him know there had to be an error because those reps don't give out quotes because they set appts only and are not involved in the rest of the process. We only quote in writing by a sales rep or sales mgr not by an appt/internet phone rep. Moving forward while he spent time with us negotiating we did explain all the pricing as well as internet disclaimer pertaining to pricing errors and mistakes that can happen in error. At which point our sales mgr Eric went out and spoke with him for a while in further detail while letting Mr ******** express his opinion and frustrations of what he felt happened. They even discussed time they had both spent in Florida. Mr ******** then told Eric he has purchased 37 cars and that he knew he was smarter than all the employees he had spoken with and that he tried to talk the girls who take the appt calls into giving him a number that he could use to make us sell unit at said number in his 37 car purchase career. Again there was no quote in writing and Eric at this point offered him discounts on the purchase and more money for his trade in while trying to work a deal and straighten out any confusion. He also offered Mr ******** gas money for his travels to see us even if he did not purchase the vehicle. He refused any of our offers and left our location a few minutes later. Please let me know how I can assist more moving forward. Thanks Consumer Response /* (3000, 7, 2021/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) To respond. I didn't expect them to take responsibility. How do you get something in writing over the phone. Also the rep I spoke with over the phone called me after I left the dealership wondering why she was not contacted by management and agreed to the information she provided. It is expected behavior of some dealerships I guess. The admitted their error and they know they were in the wrong. They never ask for me to provide anything in writing. Nor did they discount their car or give me more for my trade. Honesty is the first step to a business relationship thus why I will not do business. Read their reviews recent months I am not the only one that has been done this way. More than one can't be wrong. I would get it in writing before I wasted my time. They definitely don't represent kia well. Thank goodness there are others around that are honest.

• Initial Complaint

  09/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On August 7th, 2021 I went to Lumberton Kia in hopes to buy a 2022 Kia Telluride. They had none of those particular SUVs on the lot, so the salesmen Ben told me that I would have to purchase the car and then come to pick it up at a later date. Ben told me that the vehicle that I was getting had a moon roof. When it arrived, it didn't have one. I still chose to get the vehicle. However the problem came in when we went to the finance section and I met with Reggie W****. I couldn't decide whether I wanted the warranty or not, so Reggie printed out the numbers with the warranty and without the warranty. He had me sign both contracts. However, that day, I texted my salesman Ben and told him that I ONLY WANTED GAP insurance. He replied with "OK". 5 days later, I get the billl and see that he charged me for all of the warranties which totaled to over $6000. I kept trying to get in touch with somebody at the dealership. No reply Kia of Lumberton are practicing shady and unethical practices.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made an appointment with Kia to service my 2021 Hyundia Elentra appointment was on 8/27/21 @1pm I drive an hour to this appointment everything was going great until I was waiting 3 hours and decided to ask how much longer . The guy who checked me in stated we have a small issue ya car should be fine but we changed the oil but realized we don't have any new filters!! That's what he told me and at first I was like ok but I called my uncle who works on cars and he told me no that's not right . I went back into the store and asked the manager Jared M***** why didn't no one asked me if I still wanted work done since they didn't have all the stuff to do the job the right way and completely. They broke 5 of my Consumer Rights in that moment So basically he shoved me out the dealership told me to never come back because I said someone dropped the ball and messed up and threw my keys at me when he realized they still had mine . Called several times to speak with the owner no one will help

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩