Business ProfileforPro Quality Relocation, LLC

Dear BBB,I am writing to formally file a complaint against Pro Quality Relocation LLC regarding their services for our recent move from ******** **, to ******. The move was scheduled to take place on August 25, 2023, with a promised delivery date of September 9, 2023. Regrettably, we have not received our belongings as of the date of this complaint, and the situation has become increasingly distressing.The issues we have encountered with Pro Quality Relocation LLC are as follows:Non-Responsive Communication: Pro Quality Relocation LLC has consistently failed to pick up our calls, leaving us with no direct means of communication. They only sporadically reply to text messages, providing minimal information.Unfulfilled Promises: On numerous occasions, we were assured that the driver responsible for our delivery would contact us the following day. However, these promises have not been fulfilled, and we have yet to receive any information regarding the delivery date.Prolonged Delay: The delay in delivering our possessions has resulted in significant hardship. We have been forced to stay in a hotel for an extended period, incurring additional expenses, and living with limited supplies. This situation is causing us undue stress and inconvenience.At this point, we are deeply concerned about the safety and condition of our belongings, as well as the lack of professionalism and accountability demonstrated by Pro Quality Relocation LLC. We have made every reasonable effort to resolve this matter directly with the company, but our attempts have been met with frustration and unfulfilled promises.We kindly request that the Better Business Bureau investigate this matter and facilitate a resolution as soon as possible. Our primary concern is the prompt and safe delivery of our belongings, as per the originally agreed-upon schedule.We appreciate your assistance in this matter and hope for a swift and satisfactory resolution.