Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car with the dealership on December 14, 2024. I still have not received the tags for my vehicle nor have I been provided an update with where they are. I called the dealership weekly to request an update and cannot get a call back. Each time I request to speak with a manager I am connected to a phone line that rings for minutes without being connected to a voicemail or a person. I have been driving on expired tags for two months and the last time I was able to make contact with a manager, they told meto continue using my bill of sale as they could not issue another temporary tag. There is no longer anyone working in the tag department at this location so when I am able to speak with the general customer service associate, they continue telling me that there is no one in this office to speak to, and that they are behind with many clients. Respectfully, this is not my problem. It is an unacceptable level of customer service and highly unprofessional that I cannot speak with a manager regarding my concerns. Additionally, the bank who I financed my loan through continues to make contact with me to let me know that the correct paperwork has not been filed and that if they do not receive it within 60 days, I will have to start my loan process over again, which includes starting the process from the beginning, for going my current interest rate, and initiating another hard inquiry against my credit. I have never experienced an issue like this before when purchasing a vehicle. Ive had many issues with the dealership with these are the main issues I would like to highlight. Im unsure what to do at this point as I have exhausted all outlets. Please help!

  Business Response

  Date: 04/24/2025

  This registration is taking longer than we would like as well. The vehicle while purchased in ** is being registered and titled in **. This requires us as a dealer in ** to use a ***************************** called **** to facilitate as we are not able to deal directly with GA DMV. We submitted registration and title work via OPUS as normal but GA was behind. We reached out to ** directly to see if we could have your registration and title work expedited and got that done. You have been in contact directly with our title clerk and even provided us with an updated address so we could alert GA to send the title work directly to that new address which we also got handled.

  We understand the frustration as we too cannot be paid for the car until this is completed, while we never want to turn away a customer who want to buy a product from us, the out of state registration and title work brings a level of uncontrollable that we just are not comfortable with. Your experience is not the first time we have had issues with GA and we apologize tremendously. 

  GA has told us the title and registration should be complete 4/25. Looks like all is complete, again we are sorry for the delay you experienced. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been consistent misinformation and inaction provided by this dealer. **. The sticker on the vehicle window says we have it, and the Sales *** and manager acknowledge they mis-sold that feature as the car does NOT have **. ** offered 1 year xm for our phone as a solution. This does not replace what they sold/misrepresented and does not provide a permanent solution. Sales *** and mgr made up a carmax trade in tax of over $600. They ckaimed that ****** would charge that fee if we sold to them, so the dealer listed it as a charge. I called carmax in front of sales *** and carmax said no such thing exists. Sales *** removed the fictitious fee. Aerial not installed. We brought the car home and had to drive it back to show keffer that there was no aerial installed. sales *** said he checked all other cars and spoke to mechanics and then he told us that it doesnt have an aerial. Wellit was in glove compartment. More misinformation. More than 2+ weeks have passed and our trade in vehicle loan is still not paid off, with payment due soon. I Called gm 3 days agohe said he would handle it. No return call. I called twice today and no return call from finance department at keffer. Heated seats. We purchased heated seats. Sales *** told us keffer installs it just like the factory. Not truesome after market company came to keffer and installed it. It works but it is not identical to factory install. And they were an hour late for installation appointment. More misinformation. This complaint reflects a series of initial and ongoing lies from keffer which should be reflected on their business rating. The trade in vehicle needs to be paid off. The ** issue needs a permanent solution.

  Business Response

  Date: 03/05/2025

  We have reached an amicable solution to this with you yesterday, that check is being processed and *** will provide tracking when we get it. I have taken steps to prevent this from happening in the future including disciplinary action. Not one customer should feel this, thank you for being the voice that protects future transactions. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/24 I went to Keffer Hyundai in Charlotte, NC to purchase a vehicle I had seen online. After receiving the all too typical response that they dont have the car that I saw listed, they instead put me into a higher priced, higher model, vehicle. Overall I am very happy with the vehicle itself. As part of the sale I paid $93.50 for Registration and Tag fees, and I was issued a 30 day temporary Reg/Tag. When I returned home to ********, I tried to register my vehicle at the *** and was told it was not in the system and to call the dealer. on 12/20/24 I called the dealer to ask about the registration and ask what to do about the expiring. I was told that I should have been given a 60 day tag and that they now had to issue a new extended 30 day. I was promised this would arrive on 1/28 (the day the original tag expired) and I did not receive anything. I called on 12/29 to find out and I was told that the people who sold me the car no longer work there so the task of sending out my updated tag went unassigned. I escalated this issue, as this left me now without the ability to drive my new $40,000 vehicle. It became clear that paperwork for my registration was never filed at the time of sale, and that they were now working on this. After arguing, I received an updated temporary tag, which is now set to expire again, and compensation for my first months payment since I was not able to use my vehicle. As of 2/5/25, 67 days after the sale, I am still unable to register my vehicle at the *** because the dealer did not file my paperwork, and I am still unable to drive my car as the temporary tag has again expired. Since I cannot drive my new vehicle I have had to arrange for separate transportation to work, a significant burden to me, and the reason for purchasing the new vehicle in the first place. I am seeking from the dealer my second months payment that is due, a reimbursement of the original registration fees paid, and compensation for damages to me.

  Business Response

  Date: 02/05/2025

  Mr. *****, 

  We have sent everything needed to your state ********. I will say that that is only one of 3 states that make DMV paperwork difficult. In light of our recent issues with your state I have decided to no longer sell cars when registering them in that state as it creates customer experience issues every time. 

  We extended your temporary tag, paid your first car payment and have called the state DMV many times to accelerate your registration to no success. We register over 3400 vehicles a year and do it effectively and without issue 99.9% of the time. At this time we are confident we upheld everything we are required to do pertaining to our state laws and the covenants of the lienholder. We also reached out asking if there was a front of the line/expedition fee would could pay with your state as other states have that option but were told that's not a thing in **, we have exhausted every option to expedite. We can offer you no additional money at this time. 

  I will add that the ******** has filed your lienholder information in a timely fashion but not your registration, we verified that last week. Your anger and frustration while valid lies with your local DMV as they are proving the reputation DMV's across many states have. 

  Our registration team will continue to look for the completion of title for your state daily as we have been doing and opt for overnight when prompted for postage which is not the normal operation.  

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because:
  

  In the attached screenshot of email I received from ******** on 1/1/25, that NY *** RECEIVED my paperwork on 12/27/24 - 28 days AFTER the completed sale of the vehicle on 11/29/24. This gap in submission has directly led to the inability to register and use my vehicle, regardless of processing times at my local ***. If paperwork was submitted properly and timely on 11/29, the *** processing would be complete at this current date. 

  As it is 67 days passed the purchase date, a full 2 months have gone by with this vehicle sitting in my driveway acting as a paperweight. It seems only fair that I am not liable to pay for a vehicle that I am unable to use. Further, its unacceptable to dismiss the additional financial burden of having to pay for transportation to and from work, due to the inability to register my vehicle. I very strongly urge you to reconsider the facts, and to issue reimbursement as requested. 

  
  

  Business Response

  Date: 02/05/2025

  You are correct **** The liaison between the dealer and NY lost the first package, which caused the 28 day delay. This is why we extended your temporary tag an additional 30 days and paid your first car payment. Two things which would seem to cover the 28 day delay, every other delay is not in our control but in your local DMV control.

  We have done everything to make that right, it seems as though our efforts to make the 28 day delay right were not enough and we can only apologize for that. 

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because:
  

  You are failing to understand the issue. There was no lost paperwork, unless you have some evidence or notification of such from the courier. The paperwork was simply not filed, either due to employee lay off's leaving open work items, or gross negligence on the part of your Title Manager who did not submit the paperwork timely at the point of sale on 11/29. If paperwork was submitted on 11/29, it would have been received LONG before 12/27. The 12/27 receipt at the *** was your attempt to rectify the original misfiling? So to fix your issue, you just submitted the paper work ***** days late, and think that is now sufficient resolution? 

  The temporary extension tag came with an invalid Registration, the heart of the issue still. The "extended" temp reg that was received was labeled for the sale date, 11/29, with bold lettering above stating that the registration in my hand is invalid and expired after 30 days of the sale. So on approximately 1/7/25, already 35+ days passed the sale, you provided me a new tag for the vehicle with invalid accompanying registration. So while my tag currently shows a valid date of 2/9/25, the registration does not match and I will not take my chances with the explanation your employees have given me to give to the police: It says 30 days but it really means 60 days. 
  
  So I paid $93.50 on 11/29 as part of my purchase, for Registration and Tag fees, of which were not filed until at least 27 days later, resulting in the lapse of my temporaries and current inability to properly register and drive my vehicle. 
  
  Do Better. 

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Grand cherokee in november 0f 2024 which only had ****** miles or so on It. The purchase was through keffer hyundai dealership with a ***** *****, ***** disclosed to me that the car was good and had no major problems I put a 2000 down payment down after I drove off with the car 1 month later my credit was still being ran I reached out to ***** to ask why if was being ran he told me a lie and said he found a bank that was cheaper payment but I later found out that something janky happen and the first bank pulled out ***** told me I didnt to bring the are back if he didnt find another bank later night he said he found another bank that would finance . I notice that every time I put gas in the car the gas miles would drop drastically then go back up but I didnt think anything to much of It would go back up. ***** reached out said everything with the finance was okay we signed a new contract and was fine and would send out copies of everything .A few week passed I still never received anything but got an email to sign something again about the car I then contacted ***** he said the back was making lower the price of the car out of nowhere so I had to resign again so I did . After I signed two and half week later I went outside to start the car and It would not turn on so I got the car towed to a jeep dealership once the jeep did there inspection the car needs two new fuel pumps and a electric relay box . When I purchased the car I got warranty which will cover the car with a 250 deductible. The jeep dealership disclosed that one of the fuel pump is going to take a week to come in and the warranty company will not pay for a rental. I called keffer hyundai to speak to them to ask why wasnt It disclosed that the car had fuel problems and the told one ***** ***** no longer works their but that I purchased a used car and their nothing they can not even provide a loner or help with the cost of a rental

  Business Response

  Date: 02/07/2025

  The warranty you purchased is covering the repair as designed, with the ****** deductible as listed on the warranty form. The used car warranty you purchased does not cover rentals as listed on the warranty form you signed. We inspect every vehicle to ensure it is in good condition before selling it and there would be no way to know a fuel pump or pump relay would fail as the Jeep started and ran during its road test and inspection. If the pump or pump relay would have not been working during the inspection or the test drive you took it would have not turned on or ran. While unfortunate that the pump/relay decided to fail after ********* miles of ownership there was no way to know that it would fail as the vehicle started and ran during every event prior to sale and for a month after sale. If you are unhappy with the warranty which did cover the repair as designed and sold; it is cancelable and the pro-rated amount would be sent to the lienholder or title holder if there is no lien. You can stop in to see our ****************** any day to cancel that warranty should you wish to do that. 

  Customer Answer

  Date: 02/07/2025

   
  I am rejecting this response because:
  The warranty actually does cover rental which you stated It didnt is a lie . The car you sold me had fuel issue that was not disclosed the whole purchased was janky and you sold me a car with disclosing to has issue. you guys are scammers and the least you could of done was giving me a rental because the parts for the car were delayed and the warranty company would not cover delayed parts I also spent ******* with you and then in less than 3 months had to spend 600 dollars on this same car. 

  Business Response

  Date: 02/08/2025

  Every vehicle is inspected before being offered for sales.  Unfortunately, vehicles do break down.  There is no way to predict when a part may fail.  We cannot refund the money that you paid for the warranty.  The money that you invested in that protection is what is paying for the repair of the vehicle.  Warranties, like yours, that include rental car coverage have a limited number of days that they cover.  We also cannot predict how long it will take to get a part or how quickly any repair facility will take to complete a repair as the repair is not being done at our facility.  If you send me a copy of the rental charges that you have incurred beyond the covered rental days, I will split that expense with you out of good will.
  

  Customer Answer

  Date: 02/08/2025

  when I got the care and Tron who was the sale person took me on the drive with the car the gas meter was increasing and decreasing .. when I went inside to sign the papers I literally asked ***** if the car went through proper inspection he said yes. The diagnostic a keffer jeep stated that fuel pump was faulty you guys are suppose to be car experts thats something that should have been disclosed to me. Yes the car was not fixed at hyundai because ***** told me to go to keffer jeep that where I would get the car service . Prior to this car my 2020 hyundai tucson has always been service at keffer hyundai that why I took my business to you guys in the first place when I called I did not ask you guys to pay the warranty price I explained all what happen and asked for a loaner never even asked for money back even though this whole car process as been terrible. I have been lied to from the jump just even with the sale that the reason ally finance made you guys lower the car price. I will gladly send the bill from the rental what email should I send It to 
  
  

  Business Response

  Date: 02/10/2025

  Please email receipt to *********************************** so we can get a check cut and mailed out to you. Please include your current mailing address. Thank you

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 genesis from this dealership in October 2024. They delivered the vehicle to me. I live about 5 hours from them. Upon receiving the vehicle it was damaged. I was informed that they would cover the costs. I had the vehicle fixed as we agreeded and was suppose to be reimbursed. I have yet to receive anything from them. I emailed the sales manager ****** ******** at ****************************************** and Don't get any response. I call and every once in a while he will come to the phone. He then says he put it through and he will check on it and call me back. I don't get any calls back. The damage was done to the right rear rim and ********** cost Rim repair ****** Install tire ***** Tire. ****** Total ******

  Business Response

  Date: 11/30/2024

  We will check on the reimbursement and get it sent out as agreed ****.

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my visit at the dealership while negotiating a deal on a vehicle I believe my rights under the Fair Credit Act were violated by the sales manager with first name of *****. For 3 weeks I was working with my salesman Levy thru text and email, which we had a bank approval on a vehicle. I went to the dealership on September 9th 2024 to look at the vehicle that we had a deal on to test drive and see if it would work. After the viewing i decided that the vehicle would not work for me, at this point **** consulted with his sales manager ***** who came over to talk to me and my wife at ****** desk in the middle of the dealership. ***** preceded to have a conversation with me which started normally but then turned to ***** lecturing me on my credit worthiness and how lucky i was to be dealing with his dealership and the bank approval he received base on my credit scores which he communicated very loudly so the entire dealership heard. At the time i believe there was multiple customers in the area that looked up at me to see what was going on and i was quite taken back. I feel this is bad business practice and now the car I bought has a broken windshield that was never disclosed to me and the dealership doesn't want to replace it.

  Business Response

  Date: 09/17/2024

  We have conversations with clients regarding financing offers in the showroom. The type of conversation that was had with the client as described is not how it happened based on the conversations with the sales team members involved. We apologize that you feel the way you do about the conversation. The windshield of your vehicle was not broken when you took delivery and the pictures online that show it for sale also don't sjow the damage to the windshield. When the client took physical in person delivery there was no damage nor was any damage identified by the guest before buying the unit of after doing a walk around on the vehicle before driving off the lot. We will not be replacing the windshield at our cost. We are willing to pass along whatever the cost of the windshield is to the client instead of tehm paying retail from a glass provider. This is the only offer we can make in order to help. 

  Customer Answer

  Date: 09/17/2024

   
  I am rejecting this response because:the windshield was broken by me and the windshield technician that the dealership sent to fix it said that it was an old repair gone bad and needed to be replaced. There is no way that I broke the windshield on my way home from the dealership and then had it fix. It was clearly broke when sold to me. 
  

  As far as the conversation around my credit scores openly discussed so all can hear is what happened and should not be routine practices    The sale manager openly loudly discussed scores and told me I was lucky to be there  

  
  

  Business Response

  Date: 09/17/2024

  The warranty documentation is in the paperwork that was provided the day of purchase inside the paperwork provided. The dealership will not be issuing any public apology and the windshield that has a chip or crack now we can help with the cost of the windshield by providing a discount on the windshield part to our cost. We will not being doing anything further than what has been offered. 

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  I want the windshield replaced and will entertain the dealer cost of part
  
  Thank you. 

  
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th my car was towed to Keffer Hyundai due to engine failure. (Scheduled appointment) I didnt hear back from anyone until the following Monday, after attempts to get someone on the phone. So now I was told that my car would be serviced and told that I was approved to receive a loaner vehicle until the job was completed. I was patient from the beginning , waiting on a vehicle, and was told last Monday or Tuesday (7/15 or 16) that I should be receiving one by the Friday (7/19) or the latest by Monday (7/22). It is now 3 weeks (Friday 7/26) and nothing. No follow up calls, I cant get through to any representative, even simply calling to speak to an operator. The mailbox is always full , so that doesnt help trying to leave a message. Overall, my livelihood is at a standstill. I cant work or do anything because theyre not being transparent and I have no vehicle to get around with and its unfair to keep giving me the run around. Ive been nothing but patient throughout this month, even with all the setbacks Im getting. Something needs to be done about this matter immediately.

  Business Response

  Date: 07/29/2024

  Situation was handled already. We didn't have a service loaner to provide. The guest has already been made aware of the accommodations we made and indicated satisfaction,. 

  Customer Answer

  Date: 08/22/2024

   
  I am rejecting this response because:

   

  Im not satisfied with the service i received since picking up my vehicle on 6/29/24

  I was called that morning by the person in charge of the loaner vehicles, that I was next in line for one, which would have been available to me yet another week later (today August 6) 

  I said ok, Ill do that. By that same afternoon, i received a call from ***** , telling me that my car was ready. I was surprised just because he never updated me that an engine even came. I was told it was on back order and it wouldnt come til sometime this month. So I found it strange, but went and picked it up. 

  The car drove fine and everything. But when Tuesday morning came, the light popped on. I reached out to the dealership and got an appointment for Wednesday morning. I was there for about 2 hours. When it was done, they told me a hose was loose and they tightened it. I left, and everything was good. Friday afternoon Im driving home, and the light is back on again. Im not understanding whats going on if they checked the car again. So Saturday I went up there again, but was told to come Monday as the technician that worked on my car wasnt there until then.

  I went back yesterday and waited for about 3 hours, then was told that its now a sensor. So I feel like the car wasnt properly checked out from the beginning or at least up past the point that they put the engine into the car. Because thats a major change in the story now. I spoke to a manager about the whole situation because I think its unfair that Im being hit with a cost like that out the blue, after being told it was simply a hose issue. And she actually mentioned something about something that wasnt working concerning the diagnostics. So that makes me think, that they told me lies the first time and just cleared my dashboard and sent me on my way. On top of all this, they lost my cover for my engine. I told them and they said theyd look for it. When they were done, the stuck some random cover on to send me home with. Before I left , i opened the hood and knew instantly that it wasnt mines. I told the *** and she told me theyre going to order me a new one. They also ordered a sensor for the car, but Im not in agreement to pay. As Ive stated previously. Due to their lack of customer service /communication with me, and not having a vehicle for the month, they cost me a month with no income. I already tried to have them work with me when they suggested I got new hoses for the engine. But to come now and say I now have to spend over $700 for a sensor because they did a rush job on my car to get me out the way , is insane and unfair. I do not have any extra funds. Im still not working. I cant do anything still if Im going back and forth back to the dealer because they didnt handle it correctly. I just need them to be fair with me at this point. I think Ive suffered enough. 

   

  
  

  Business Response

  Date: 08/23/2024

  The warranty repair done on the clients vehicle for engine replacement has specific guidelines per Hyundai. When an engine fails and a replacement is done we at the dealership are given approval as to what parts and labor are installed. The recall engine replacement we didnt hear doesnt include oxygen sensors which are the issue with the vehicle after the engine replacement. Hyundai Motor America doesnt cover that component as part of the recall. Our service team ask for a goodwill repair from Hyundai Motor America on the clients with success. Those parts are not available yet but will be installed when they come in to our dealership later next week. The engine cover that was an issue has been ordered as well. The client has been made aware if all that were doing to help remedy the situation. 

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/11/2024 we went to the dealership to purchase a used 2020 Palisade, we drove over 2hr30mins to the dealership just to get there and find out the car had literally just sold. After all the apologizing they worked up a deal to put us into a 2024 Palisade. Fast forward to the following Friday 05/17/2024 after completing the first wash on the Palisade I notice the driver side corner has overspray(paint correction) and the passenger side hood corner is bent upwards with clear damage to it. I reached out to the sales member that sold us the vehicle he informed me to reach out to my insurance company, my defense why should I if I didn't cause the damage. After that statement I reached out to the Sales Manager which was a lost cause due to the fact he was blowing me off the whole time, trying to get us not to bring the vehicle up to the dealership. Now after over a month and some change we still have not gotten anywhere with the damage or even gotten a call from the dealership for repairs to be made.Please by all means do not get sucked in by this dealership, they do not clearly value their customers or value the vehicles they sale. Coming from a Fleet Technician/Fleet Director the damage on our vehicle was clearly done in their possession or upon delivery to them. Truthfully this whole experience went from a positive to a negative quickly and would like for the damage to be repaired and addressed.

  Business Response

  Date: 06/29/2024

  We have been in contact with the guest explaining that the damage that is present on the vehicle now was not present on delivery. The customer took physical delivery in person at the dealership and called us back a week+ later to talk about damage that was needs a Bodyshop to repair the car. The dealership will not be repairing damage that was caused after delivery. That is why the guest was told to call their insurance company. 

  Customer Answer

  Date: 06/29/2024

   
  I am rejecting this response because:
  
  Damage was present before delivery and was even agreed upon by the sales manager and sales man that the damage was over looked even on there end. The damage couldnt have even been physically caused by anything on the road or by myself. 

  Business Response

  Date: 06/29/2024

  There is no sales manager or sales rep that has stated we over looked anything at all. The concern was noted 7+ days after delivery not at time of sale. The detail team who cleaned the car saw no damage. The sales rep and customer together walked around the car at delivery and there was no damage noted or seen. We will not be taking responsibility for the damage as it wasnt present on delivery. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a jeep from this dealership on or about 5/17, within 24 hours it broke down and needed repair. The battery exploded and they reluctantly towed it at their expense. Fixed it by putting a new battery in. At that time they said there was a safety recall on the engine for oil consumption. Put a tag in the window and told me to bring it back to have it looked at when I reach that mileage. Last week I took the car to **. I broke down in ********, the dashboard said service engine and the car completely shut off. I was towed to a nearby Jeep dealership that couldnt figure out the problem and said the check engine light was off. They had the car from Tuesday 6/18 to Saturday 6/22. When I arrived to ge the Jeep the check engine light was on and the service **** was closed. Sales told me as long as the light wasnt flashing I was good to drive it home. The car did shut off again on my way home. Check engine light was on again. The car did make it home and now when I call keffer Hyundai for help no one will help me they say there is nothing they can or will do except roll the car loan into a new loan. They will not even take the car In to see what might be wrong bc they will not fix it at their expense anyways. Keffer jeep also now says there is no safety recall on my car and they dont know what Im talking about. The service person at keffer Jeep actually offered me credit repair instead of car repair. He said I got played getting this car and everyone know Jeep renegades are bad cars. Too bad for me he said.

  Business Response

  Date: 07/05/2024

  The Jeep store has looked over the vehicle and given diagnosis that shows nothing needs to be done. Keffer Hyundai sold this vehicle with the representation of being sold without any warranty as is. If the Jeep store did an oil consumption test or stated anything regarding a repair its not representing the Hyundai dealerships suggestions or assertions. The customer optd to not purchase an optional warranty to give further piece of mind. The Hyundai store cant perform Jeep repairs which is why we have not worked on the vehicle since the battery change. This issue and repairs are not covered by the dealership because there was no representation of a warranty offered at the time of sale. Also the Jeep store is stating nothing is to be done. There is no codes for a failure on the computer of the vehicle and there are no open recalls.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keffer committed 4 to 6 weeks to change my Hyundai Santa Fe transmission, which is under their warranty period, but its passed 10 weeks and they cannot even confirm if the transmission was shipped from Hyundai Korea.

  Business Response

  Date: 05/20/2024

  The part you're waiting for is on backorder. The dealership can't get parts that are unavailable to perform the installation of the new transmission. We apologize for the length of time you've been waiting. We would like to complete the repair as well as return your vehicle to you. The part needed is on backorder and Hyundai has no ETA. We've been in contact with the parts division at Hyundai Motor America weekly about this part. The dealership has no ability to source warranty parts other than from Hyundai. 

  Customer Answer

  Date: 05/21/2024

   
  I am rejecting this response because:

  It is unacceptable not having at least an ETA for the transmission, which means it could be at least another 8 weeks from today to receive a new transmission, and I do not know how long Keffer will take to get the car ready to go.

  So, I propose ****** keep our Sant Fe and give us another pre-owned Santa Fe.

  
  

  Business Response

  Date: 05/21/2024

  The part is still on a national backorder. We've spoken with Hyundai ************* today and there is still no ETA for the part. Keffer Hyundai doesn't have any control on the timing or availability of parts made by Hyundai. We've expressed the frustration of the guest and ourselves but still have no ETA to provide. The guest should call Hyundai Consumer affairs and open a case with them directly. This is not a dealership issue its a manufacturer parts issue.