Business ProfileforEast Coast Pool Covers

I ordered a spa cover from ECPC in October of 2022, they assured me they would come out and measure my spa and then order the cover. The representative ordered the spa cover and then texted to ask if I had measurements from the builder that I could send her. I sent her the builder's measurements but told her that I was not comfortable with those measurements. Still, no one was sent out to take accurate measurements. The spa cover did not arrive until the end of January or the beginning of February. The installer came out to put the cover on and it was too small for the spa. Once this occurred ECPC contacted me and told me that they would order me a new cover for $1200.00, plus the $967.16 I had already deposited with them for the initial spa cover. I told the representative that it was their mistake and that I should not be penalized for their error. The rep. replied that I said the measurements were accurate and so therefore it is my fault. The rep. gave me a few ridiculous options as a means of settlement, none of which I am in agreement with. I am willing to order the entire text transcript between her and me, so you can see exactly how manipulative this rep. is attempting to be. I have never had such horrible customer service, especially after being made to wait for several months for the cover which was initially promised to arrive in November of 2022. I would like a refund of my deposit and to be done with this company. I have offered them to just give me $500 of my deposit back and they have refused, instead offering me the option to sell the too-small cover on *****