Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase and the order was cancelled because of sellers remorse. Zero communication. Really poor company that cant be trusted.

  Business Response

  Date: 03/28/2025

  Hello, Thank you so much for contacting us through the Better Business Bureau.  We look forward to working with you to resolve this claim. On March 12th through 17th, one of our vendors had a fire sale for the item you purchased.  They only had 15 copies available and those sold very quickly at that price. Unfortunately, that's all the copies we had available so we had to cancel your order along with many others.  If you look at the item now, you will see that we are no longer selling it. I sincerely apologize for the inconvenience this has caused and understand your frustration over getting such a good deal on an item and then the order being refunded.  This is the nature of the business.  Once an item sells out of stock, we fill what we can.  It can over sell from one day to the next depending on demand. At this time, you have been refunded in full.  We thank you for your understanding.

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2025, I ordered a DVD through **** called ************ Special Victims Unit: Season 15. I was told that I would receive the item between January 27-February 1, 2025. Unfortunately, that did not happen. I called **** to inquire about the item and **** said that the package will be delivered by ***. According to ***, they are not supposed to deliver the pack, the **** is supposed to deliver the package. *** asked for the tracking number and when they put it in, they said that they never received the package from the merchant, Movie Mars, Inc. located at ************************************************************************************************************************. The only thing *** said they received from this company was the shipping label and not the shipment itself. I contacted Movie Mars, and they said that they shipped everything to *** and they do not know why *** is saying they did not receive it. All I want is my package. This package is a present for my young sick child who does not desire anything else but this item. As I review this company, I have learned that many people have complained about Movie Mars and several of them have asked BBB to do whatever it can to make sure that this company shows more concern for the consumers and make sure shipments are received and received on time. I am asking you to do the same thing.

  Business Response

  Date: 02/12/2025

  Hello, I sincerely apologize for the frustration with your order. We have a partnership with *************** and the **** where *** transports the package to **** for delivery. Sometimes there is a delay in tracking updating when the package is first scanned and also when the transfer has happened between *** and the **** and I apologize about that.Unfortunately, that is out of our control. I have provided screenshots of the tracking information for reference. Also, all processing and shipping times are estimated and not guaranteed and according to the tracking information, the package was delivered on February 7. I understand this is outside of the original estimate and I do apologize about that. Unfortunately, there is nothing else we can do since a dispute has been opened and you have been fully refunded at this time. Attached is also a copy of the outcome of the dispute filed with **** and proof of your refund.  Thank you for your patience and understanding.
  

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Peach Fuzz vinyl LP record by ***** the ****************** on Jan 11, 2025, for a total of $57.22 (CAD) which includes S&H. Received confirmation with a tracking # that it would be delivered by ***** Global on Jan 14. I received an email on Jan 21, that I was refunded my full amount. I inquired with the seller why my order was refunded and they responded that The item may have been lost in transit. The item may have been missorted or mislabeled. The item may have been marked for carrier pickup in error. At this time your order has been fully refunded, I sincerely apologize for any inconvenience this has caused.I contacted ePost Global with the tracking number and they advised that they received the electronic data but did not receive the item for processing. This means the seller did not even bother send out the item. Waited 7 days later to cancel my order and increased the price of the record to make more money.I checked the product again on Jan 21 and this time, they raised the price to $89.65 (CAD) which includes S&H. I asked them if they can resend the order since it was not my fault, and to honor the original price. They replied with I'm so sorry, but we won't be able to resend it, as the order has already been refunded by our returns department. If you still want the item, you will need to place a new order.This seller is totally shady. They lure you in with low prices, then cancel the order and then wants you to pay an even higher cost for their products. On Jan 23, I went to their website and purchased the same record, which was $43 and $22 S&H, totaling $65 (CAD). I received an email 22 minutes later that they cancelled my order. I inquired why they cancelled the order and no response from them. I highly recommend NOT purchasing through this seller, Movie Mars. I should have done my research before placing this order as there are numerous, recent negative reviews on Movie Mars on various forums.

  Business Response

  Date: 01/24/2025

  Hello, I sincerely apologize for the frustration with your order. It appears the item you ordered is a very popular item that goes in and out of stock frequently. At this time, we are contacting our supplier to see if they can ship us more inventory since we are out of stock at this time. If we are able to get more inventory, we will reach out and you can place a new order and we will honor the original price you paid and will refund the difference. If you do not mind waiting through the weekend, we should have a response from our suppliers by Monday and we can reach back out to you at that time. In regards to the order you placed through our direct website, unfortunately it was cancelled due to high fraud.  If you would like more information on that, please e-mail us and we can provide you with that information. Again, I sincerely apologize for the trouble and we hope we can make this right.

  Customer Answer

  Date: 01/28/2025

   
  I am rejecting this response because when I contacted ePost Global with the tracking number, they advised that they received the electronic data but did not receive the item for processing. This means the seller did not even bother to send out the item. They waited 7 days later to cancel my order and increased the price of the record on Amazon.

  I asked the seller why they refunded my purchase and they responded: We have recently been notified that an order we shipped to you was not delivered. This can happen for multiple reasons, including any of the following:  The item may have been returned to us by the carrier due to damage during shipment. The item may have returned to us by the carrier because it could not be delivered or the label was damaged or unreadable.The item may have been lost in transit. The item may have been missorted or mislabeled. The item may have been marked for carrier pickup in error.   At this time your order has been fully refunded, I sincerely apologize for any inconvenience this has caused.  

  I asked the seller if they can resend the order since it was not my fault,and to honor the original price. They replied with I'm so sorry, but we won't be able to resend it, as the order has already been refunded by our returns department. If you still want the item, you will need to place a new order..

  The seller never bothered to send out the item with ePost and refunded my purchase so they could increase the price forcing me to pay a higher cost.

  When i checked Amazon, I see that the seller has it for sale at $86.16 with $3.49 delivery. This means the seller has this in stock and still refunded my original purchase. This is completely unethical.
  

  
  

  Business Response

  Date: 01/30/2025

  Hello again, I sincerely apologize again for the issues with your order.  We have reached out to our supplier and there are no copies available for purchase as this time.  For this reason, we have blocked the listing and it should no longer show for sale in the next 24 hours. We do not price match as items go in and out of stock daily based on demand.  However, should the item become available, please reach out and we will be more than happy to match your original price. Upon further research with ePost, your item was returned to us with a damaged label.  The item could not be scanned in as the barcode was not readable and why you are not seeing tracking. I apologize again for the issues you have had with your order.  Since you have been refunded at this time and no further copies are available for purchase, unfortunately, there is nothing we can do to assist you at this time.  We appreciate your understanding.

  Customer Answer

  Date: 02/03/2025

   
  I am rejecting this response because:  ePost responded back with the following on my order: 
  Thank you for contacting ePost Global.  Unfortunately, we havent received your parcel to be able to ship it to you.  We recommend you reach out to the point of purchase and inquire as to when they will be shipping it.
  We apologize for the inconvenience.
  

  This means the response from the seller was a lie: Upon further research with ePost, your item was returned to us with a damaged label.  The item could not be scanned in as the barcode was not readable and why you are not seeing tracking. I apologize again for the issues you have had with your order.  Since you have been refunded at this time and no further copies are available for purchase, unfortunately, there is nothing we can do to assist you at this time.  We appreciate your understanding.

  Again, they deliberately cancelled my order because they raised the price of the vinyl record to make more money.

  Business Response

  Date: 02/04/2025

  Hello again, I sincerely apologize that you do not accept our response as to what happened with your order.  Again, we have reached out to our supplier and there are no copies available for purchase as this time.  For this reason, we have blocked the listing and it should no longer show for sale in the next 24 hours. We do not price match as items go in and out of stock daily based on demand.  However, should the item become available, please reach out and we will be more than happy to match your original price. Upon further research with ePost, your item was returned to us with a damaged label.  The item could not be scanned in as the barcode was not readable and why you are not seeing tracking. I apologize again for the issues you have had with your order.  Since you have been refunded at this time and no further copies are available for purchase, unfortunately, there is nothing we can do to assist you at this time.  We appreciate your understanding.

  Customer Answer

  Date: 02/05/2025

   
  I am rejecting this response because ePost responded back to me with the following when I inquired to the status of the tracking number:

  Thank you for contacting ePost Global.  Unfortunately, we havent received your parcel to be able to ship it to you.  We recommend you reach out to the point of purchase and inquire as to when they will be shipping it.
  We apologize for the inconvenience.

  This has nothing to do with a damaged label.

  In the end, seller could have sent the vinyl record but did not because they wanted to raise the price of the record,

   

  
  

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an album from them on **** and after waiting until December 4th, and they were supposed to have gotten the album to me by December 5th, they still had not shipped the album. I contacted **** and they said if they had not already shipped the album, they would provide a refund. Then they responded that they already shipped the album and had not. I have documented proof that what they said is not true, using *** and the email from ****. On December 4th, they claimed they already shipped the album on December 5th and **** accepted this ridicules response. It was not shipped until December 6th and I needed it for a birthday present by the 5th. Since **** didn't help, I contacted ********** and filed a compliant. I also looked at their feedback on **** and this is consistent with their feedback on shipping. It seems they wait until someone files a complaint or cancels to then say it was already shipped when *********** showed they are not telling the truth. Hopefully the BBB can fix this issue with them, as they don't seem to be motivated in ensuring their shipping is within the timeframe they show when you order.

  Business Response

  Date: 12/09/2024

  Hello, I sincerely apologize for the frustration with your order. We received your order on 12/2. We are closed on the weekends so any orders placed Friday-Sunday are not received until Monday. All processing and shipping times are provided at check out and are estimated and not guaranteed. By the time we received your cancellation request on 12/5, the order had already been shipped and we were unable to cancel it at that time. Once the package is delivered, you are more than welcome to mark it "return to sender" and it can be sent back to us for a refund. Please let me know if I can assist you any further. We appreciate your understanding. 

  Customer Answer

  Date: 12/09/2024

   
  I am rejecting this response because:  They received the order on 11/29/24.  So they waited until I canceled the order with ***** who said it would arrive by December 5th at the latest, and on December 4th they had not even shipped it.  They waited 7 days to even ship it after they had the order.  It had nothing to do with it coming in over a weekend.  It came in on a Friday and wasn't shipped out until the following Thursday and not picked up until December 6th.  So what they are saying is not true.  I looked them up and this is a continual issue with them in not shipping until someone files a complaint or cancels the order.  I have filed a complaint with ********** who is addressing this with **** and the seller.  The seller needs to contact *** theirselves and return it as I do not trust this seller to be honest that they received it if it arrives at my home and I return it.  Don't tell **** that you shipped it on December 5th when the date you said that was December 4th.  You had it in your possession prior to the cancelation and you need to stop taking advantage of consumers.  Anyone looking at their **** feedback can see this happens all the time with them.  
  

  Business Response

  Date: 12/10/2024

  Hello, I sincerely apologize for your frustration. We realize that you placed your order on 11/29 but any orders placed on a Friday and through the weekend do not come into our system until the following Monday so that is when we received your order and when the processing began. All processing and shipping times are estimated and never guaranteed. I apologize that the item did not ship as fast as you would have liked and that you requested to cancel but we did not intentionally ship your order after we received your cancel request. If we would have received the cancellation before the order was marked shipped, we would have been more than happy to cancel it for you so you did not have to send it back for a refund. Again, you are more than welcome to return the package back to us for a refund once it arrives if you do not want to keep the item. 
  

  Customer Answer

  Date: 12/10/2024

   
  I am rejecting this response because:  I stand behind what I said.  They sent a message to **** saying they shipped it on the 5th when they received the cancelation on the 4th.  Their feedback has examples of them not shipping until someone cancels or files a complaint.  They have the ability to stop the shipment and have it returned.  I'm not shipping it back as I do not trust them.  I feel they will say they never received the return if I ship it back and I would be charged for an item I never received.  This was for a birthday gift and it clearly stated the date range it would arrive.  They did not even have it shipped by the date it said it would arrive.  If they have an issue with that they need to care for that with **** and not the consumer that relies on accurate information.   They also need to review their own feedback where they have an issue with shipping until someone files a complaint or cancels. I would suggest they contact *** and have it returned, which they can do but are refusing to do.  They want this to be a return from me, that will result in them saying they never received it.  ********** is dealing with them now going through ****.  I will no longer use **** because of this company's way of doing business.   They needed to contact *** and have it returned when I asked them to in the previous response here on the BBB.  Instead they just keep defending their shipping issues that is shown in **** feedback.  
  

  Business Response

  Date: 12/11/2024

  Hello, Please open an **** return request that way the return can be tracked and will guarantee a refund once it shows delivered back to **. Thank you. 

  Customer Answer

  Date: 12/11/2024

   
  I am rejecting this response because: I do not trust you will say you received it.  You needed to stop the delivery with *** and have it shipped back.  If you do not call *** yourself and have it returned, I'm not responsible.  ********** can deal with **** and Mars.
  

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two copies of the same album on **** by the band ween I was only mailed one copy and never received a refund for the second copy that never arrived in the mail. I have reached out multiple times. *** tried to contact **** and the seller but because I purchased as a guest on ****, I cannot make any progress on receiving my refund from movie mars

  Business Response

  Date: 12/18/2023

  Hello, Thank you for contacting Movie Mars. I sincerely apologize for the confusion regarding your order. I show that we tried to contact you two separate times on November 27 and December 8. Since you checked out as a guest, that is most likely why you did not get our responses. At this time, I have cancelled and refunded your second copy of Ween - GodWeenSatan: Live [Digipak] *. I apologize for any inconvenience this has caused."

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ORDERED A CD FROM MOVIE MARS THROUGH AMAZON. IT ARRIVED SEVERELY DAMAGED DUE TO POOR PACKAGING! They charged me shipping, and when I returned it they charged me shipping to return a damaged broken item. What kind of policy is this? Movie mars sells on Amazon and ***** Had this been on **** I would have filed a dispute and **** would have refunded me instantly. I saw other reviews on movie mars on amazon for the same problem. Poor packaging. I have also ordered, before I got this cd, other items and am worried those will come damaged as well and it will cost me even more money to return broken items. Please do something as I am not the only one to have problems with Movie Mars.

  Business Response

  Date: 12/05/2023

  Hello, Thank you for contacting Movie Mars and thank you for your recent order with us. I apologize that the item arrived damaged. According to our records, it looks like you used the ********************* which is usually a free return service. At this time, I can see that you were fully refunded for your original shipping costs of $3.99 and the cost of the item which was $21.50.  Are you able to provide a receipt where Amazon charged you for the return shipping costs? We have not had issues with that in the past and would like to look into this on your behalf. Thank you and again, I apologize for any trouble this has caused.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Listed item as IN STOCK. Retailer (Movie Mars) recieved payment, and will not/can not deliver item. Should never have been listed as IN STOCK. 2-3 Week refund turnaround.

  Business Response

  Date: 10/31/2023

  Hello, Thank you for contacting Movie Mars. I sincerely apologize for your frustration with your order. The item you ordered is a very popular item that goes in and out of stock daily. We did not have it in inventory to pack and ship immediately, but we were requesting it from our suppliers that showed they had it in stock. At this time, due to the BBB complaint, I have gone ahead and cancelled and fully refunded your order back to you. I sincerely apologize that we were unable to get the item to you in a timely matter. Please let me know if I can assist you any further. 

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a DVD from this company on **** and Ive noticed they also have a website I received the **** but it was only playable in Europe. It was around month ago but I didnt have time to watch it, so yesterday I pop it in to my surprise its not the right region. There is nothing in the listing that states that you cannot watch it in ***************** and theres also other complaints, saying the same thing that they received dvds not playable in ******** I tried to request a refund and they just closed the case immediately and theyre ignoring me. So I dont know what to do. Thats messed up. They sold me that DVD knowing that it would be played in ******. They shipped it to a ** address. Then it says any returns must be unopened. How on earth would I know without playing it???

  Business Response

  Date: 06/05/2023

  Hello, I sincerely apologize for the trouble with your order. Normally, we have a 30 day return policy which this order exceeded since the package shows delivered on April 10. As a one time customer courtesy, I have processed a refund back to you through **** without the need of returning the item back to **. Next time, please contact ** within 30 days of receiving your order if you are wanting to return. Again, I apologize for any trouble this has caused. 

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Papa *************** from Wal-Mart on that was delivered on July 26th. Upon opening it I noticed that it along with the other CD that it was packed with (extremely poor packaging) where damaged. I then noticed it was an imported version and not the version that I ordered. It also cast $18.59 which is very expensive for a damaged, mislabeled CD. I brought back to a Wal-Mart store and was informed that I couldn't return it there and have to contact the seller. I then realized that it was from Movie Mars. I've had issues with Movie Mars in the past and figured they wouldn't fix the issue. I emailed them and they refused to help and kept saying it had been 30-days since the product was ordered. I explained to them that I didn't get the item until 2 weeks after I ordered it and that I tried returning it to Wal-Mart. I also explained that the item sent to me wasn't the item listed. This is now the 6th!! item that I have gotten from them that has been mislabeled. This also isn't the first time that I have messaged them about items being mislabeled and have gotten nowhere with them. The first time this happened was 1/26/22. I ordered a different Papa *************** from Wal-Mart and a version that was different than the one listed was delivered. I contacted them and they refused to help me. I let that go. I then ordered from their website and received multiple mislabeled items. ********************* (import not labeled that), *********************** (used copy and labeled as new), and *********************** (labeled as Target version and wasn't that version). My apartment flooded and I had recently broken my finger and therefore didn't bother to fight them on these and let this go also. Movie Mars knows what they are doing and Wal-Mart should not allow them to sell on their site anymore. I originally wanted the $18.59 back from them but know I feel they should owe me $87 for all of the damaged/mislabeled items they have sent. This illegal practice that needs to Stop!

  Business Response

  Date: 09/30/2022

  Hello,

  I sincerely apologize for the trouble you have experienced with your orders with us. In the future, please contact us within 30 days of receiving the order as we do have a 30 day return policy.

  Items are listed based on their UPC number and not by the actual item itself. If you prefer particular versions and want to be sure you are getting the correct item then we would recommend purchasing from small sellers on eBay.

  At this time, as a customer courtesy, I will go ahead and fully refund you for the Papa ***** - lovehatetragedy [Bonus Tracks] [PA] ********* item through Wal-Mart.

  Again, I apologize for any inconvenience and trouble you have had.

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/17/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the situation in question. I placed an order on May 7, 2022 via Walmart.com as I believe this Moviemars acts as a third party seller to them, supposedly they are a trusted source but that's another story for another day, mind you. Anyways, I placed this order through those channels for two LPs of original soundtracks to some famous films entitled Top Gun and Back to the Future and was just waiting to receive these to give to my girlfriend but when i received my order today (5/16/2022) lo and behold, I was sent the right titles BUT the wrong versions of those titles as I specifically wanted and ordered LPs and NOT CDs which I ended up getting and i am requesting for a full refund and credit for the total amount of $40.27 and they can have their items back as nothing has been opened and if they choose to do so, I'll send them their CDs back, PROVIDED they send me a prepaid shipping label on their dime to return those items back to them OR we'll go one better...if they have the LPs I originally ordered, they can send those to me the quickest way possible on their dime and I'll send their CDs back. I cannot believe a company like this, who has been in business for ************************************************************************************************************************************************* a business such as theirs. I just want to be fully refunded for this order in full for the entire amount and be done with them once and for all. First and very last time I ever place an order with these people as this is NOT how you should be running a business and they should have additional contact information available to get a hold of these folks, not some generic formatted e-mail off their poorly designed website. Anyways, my Order # via Walmart.com for this order was ************* and I certainly hope this gets rectified as quickly as possible to both our satisfactions. The ball is in their court now and just take care of these issues for me properly.

  Business Response

  Date: 05/17/2022

  Hello,

  I sincerely apologize for the trouble with the order. At this time, I see that two return requests have been opened on the two items ordered through Wal-Mart. You may return the items using the return labels provided through there or I have also e-mailed you another pre-paid return label if you would like to use that one instead. As soon as we receive your return, you will be fully refunded for both items. In the future, please contact us at [email protected] and we will happily assist you through there. I sincerely apologize for any inconvenience this may have caused. Thank you. 

  Customer Answer

  Date: 05/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

  UPDATE: I have since sent the two items with the prepaid **** label that was sent to me by their customer service staff back as I made a special trip to make certain the items were sent back safe and sound on 5/17/2022 @ 2:37 PM CT and now I await their response that a) they received the items and b) that I am fully refunded for the items in its entirety, but next time as well, they need to read the orders carefully and/or list the items carefully as to what versions or formats said items they are offering are available as I saw it as being available as LPs and not CDs but whatever, as the items have officially been sent back to them via **** with tracking # **** **** **** **** **** 59, in case they want to check the progress of these items at their own accord. Bottom line, I will accept their response and hoping they do right and get this resolved with their issuing a full refund on this order & we can finally bring closure to this dilemma. Thanks!