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Business Profile

Auto Repairs

Big Trav's Mobile Auto Repair & Diesel Repair, LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    03/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I requested a carburetor rebuild. Travis came by and picked up carburetor after three weeks or so it was returned with issues it didn’t leave with. It left with idle spring issues, I provided carburetor rebuild kit. Travis brought over carburetor saying it was complete. Upon installation he said one of the floats was stuck. He could have checked it at his shop without exposing my engine to potentially vapor locking a chamber and making a ring jump off piston. He didn’t check his work, then I was instructed to by Jett and seat for carburetor to solve issue after saying the float was stuck open due to fitment issues. I have been calling and texting for a month and a half dealing with this company. The last text I received was I will be over there sometime this week. That’s was a week ago. I called all this week no answer or text. In the past when asked about delivery times I was scolded and told his co workers don’t wanna work and it’s just him after breaking my equipment and then placing me in a position where I can’t drive up and request my carburetor. I was told by Travis he’s never at the shop…, I can’t wait an undisclosed timeframe for this repair. Ethically when a pro damages a unit it should be replaced, At no point was I told the unit is unrepairable, I was instructed to purchase more parts. I can’t access if I need to source a replacement or continue to wait an undetermined amount of time. Travis has a 5 star rating upon investigation I found at least one of his customers made a similar complaint about unavailability. In my case due to the commencement of business I believe an replacement should be source by professional.

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BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Years in Business: 8

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5305 McLeansville Rd

Mc Leansville, NC 27301-9502

Visit Website
(336) 772-6268

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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