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The Classy Cottage
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BBB Accredited BusinessA Rated by BBB

Complaints

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Complaint Details

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  • Initial Complaint

    05/28/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On April 25, 2024 I ordered a lamp from the Classy Cottage. That day I received an email from the company stating that the "order has been entered to ship in the next 3-5 business days." As of May 28, 2024 the item has not arrived. My **** was charged for the full amount ($434.26) on April 26, 2024. I have attempted to call the company several times, but the phone just rings and rings and there is no voicemail system. I sent an email this morning, but no one responded. The owner finally called me back and stated they are looking into the issue and will contact me tomorrow, May 29. However, I believe it is against ****'s business practices to charge customers for merchandise that is not shipped. I am disputing the charge with ****, but I'm concerned about the Classy Cottage's fraudulent business practices and would like them to credit my **** immediately.

    Business response

    06/13/2024

    I do apologize for the communication delay in regards to this order. This item ships direct from **********************,we placed the order with them on April 25 and inquired with them 3 times since that day to provide an update to our customer after Wildwood assured us the item would ship within 3-5 business days. The Classy Cottage and Wildwood take full responsibility for the communication break down, and are very sorry this happened. The customer was refunded May 30. 

  • Initial Complaint

    07/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I ordered a couch and asked the following day to cancel the order which was May 29, 2023. They said yes and they would refund my money. I have emailed and called so many times to be told every week ,Ill receive the money back within a week . A week goes by and no money . Its almost 2 months later . This is almost *******. its become very stressfull and upsetting. How can a company do this. Aweful business.

    Business response

    08/04/2023

    We sincerely apologize to *******************, we were short staffed due to sickness, which in turn slowed down and delayed administrative priority issues.  The refund has been processed. If ******************* will allow us another chance, I can provide to her a special discount for a future purchase. I do apologize for the inconvenience and this issue.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

BBB accredited businessA

Accredited Since: 6/21/2012

Years in Business: 15

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

12222 Holt Kay Rd

Midland, NC 28107-9365

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(866) 610-0481

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Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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