Business ProfileforLake Myers RV Resort

Last YEAR, one of the teen boys that lives in the campground full time came to our site and invited our 16 y/o (at the time) son to join him and a gang of other kids that found a villa unlocked. The private investigator we hired found out that the number of kids involved goes into the double digits. We advised Susan, the manager, of the identity of as many involved as we could. Our son was not involved in the actual damage and nothing further was said to us by Susan or any other representative of Lake Myers, Thousand Trails or Encore. Charges were attempted against our son alone, but when our attorney advised that all kids involved or none (some parents had already paid restitution… I offered but was not responded to) were to be charged then charges were dropped. We have been camping every 2 weeks in and one week out at Forest Lake with no problems at all until recently when my husband couldn’t get logged into our account to make his payment. I tried as well and couldn’t get logged in. Turns out that our entire national membership has been canceled by the Lake Myers manager with the reasoning of “unsupervised child”. That is totally falsified. How many of you see Mon or Dad following their older kids around? Our son had never cause any trouble. Funny, the kid that lives there who coaxed our son to the villas still lives there on site because his mom works for a prominent attorney that I guess Lake Myers is afraid of. (Well, mine is good too!) Ban our son from Lake Myers? Fine… but ban all the ones involved, don’t do it out of retaliation against us because you lack evidence. Want to ban our whole innocent family from Lake Myers? Fine… but ban all the families of those involved. If your going to accept money of one mom to let her stay because she works for an attorney, then the offer needs to be given to all. But why cancel our whole family national membership? THAT is excessive and we will be filing a lawsuit if it’s not fixed asap.

Dear Ms. *****, thank you for reaching out. We understand your concerns regarding the cancellation of your membership, and we appreciate your feedback regarding this incident. Our primary focus is to ensure the well-being of all our guests, which sometimes requires difficult decisions to be made. You have the opportunity to file a rebuttal regarding the decision to terminate your membership if you wish to do so. Please contact Member Services at (800) 388-7788 for information on submitting a rebuttal. Thank you.

My direct contact info is in your membership database… I have tried several times to call the membership number and I get put on a call hold that no one has responded to. My call on 7/3/2023 resulting in the customer service representative telling me I had to send an email to membership services because they couldn't address my issue. I sent the email to membership services on 7/3/2023 in addition to multiple requests for contact on the thousandtrails.com website on 7/3, 7/7 and . None have been responded to. My call yesterday (7/10/2023) to the number above was never returned. I have called again today to be put on the same call hold. Called the number given today (7/11/2023) and was told by representative she couldn’t help me and would get a manager. I waited on hold for over 10 minutes and the call dumped to a un-identified voicemail.