Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/22, two technicians employed with Healthy Home Heating & Air (hereinafter "HH") provided duct cleaning services on 2nd floor of my home. After completing work, the technicians removed a large/heavy piece of equipment used in the process by resting/dragging it on each individual stair. This resulted in heavy thumping sounds on the staircase as each stair was used for leverage. The carpet had previously been removed on the stairs & subsequently new stair parts installed, which were newly sanded & stained a few days prior to the work completed by HH. Though, I did not inspect the stairs on the day of their departure, I noticed the next day that there were scratches leading down the stairs consistent with something heavy being dragged down the stairs. I notified the flooring *** who inspected & agreed that it was the result of the machinery being dragged down the stairs. I also notified HH & spoke directly with the President of the company who acknowledged that if the stairs were freshly stained/painted this would cause damage. He asked for photos which I agreed to provide and requested his contact info be sent via ********** indicated he would if he had time. The info was not provided until 7/18 (almost 10 days later) after I reminded him in a call that I initiated that he never sent his info. I then sent the photos & advised that the prelim est. was $500 but I would speak to the owner of flooring *** to confirm this was solely HH's responsibility as there was minor touch-up to be completed by the flooring *** Flooring *** attempted to repair the damage but was not successful in restoring to original finish. I communicated to HH the scratching was deeper than anticipated & cost to refinish is $1,625. HH asked to inspect the damage twice but never agreed to a date. When the cost was believed to be $500, he offered to send a check. Now that sanding & full re-staining is required, I'm not able to receive resolution regarding damaged caused by HH.

  Business Response

  Date: 08/03/2022

  Dear ********************,

  Thank you for your feedback. I'm sorry that felt as though we were not addressing the situation in a timely manner. It was not our intention to make you feel this way. It was a pleasure meeting with you at your home to go over the details and put together a plan to get this resolved for you. As mentioned in our meeting and previous conversations, if we make a mistake we will take care of it. As soon as you have your floors fixed please forward us the **** and we will take care of it. We are also going to give you something for your troubles. We look forward to getting this taken care of for you so you can take this off your plate.

  Sincerely,

  Healthy Home
  

  "We Care"

  Customer Answer

  Date: 08/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************