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Find a Location

WayFlowers Van Lines LLC has 1 locations, listed below.

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    Business ProfileforWayFlowers Van Lines LLC

    Movers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.78/5stars

    Average of 107 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/22/2023

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We are families-owned moving company, Wayflowers Van Lines!

    Products & Services

    Out Of State Movers; Long Distance Moves; Corporate Moves; Military Moves; Small Moves; Residential Moving; Packing and Moving; Out Of State Moving Services

    Business Details

    Location of This Business
    2507 Walkup Ave, Monroe, NC 28110-3843
    BBB File Opened:
    3/20/2020
    Years in Business:
    6
    Business Started:
    2/13/2018
    Business Incorporated:
    2/13/2018
    Accredited Since:
    12/22/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3135836 for this business, issued by Department of Transportation, US

    These agencies may include:

    Department of Transportation, US

    800 Independence Ave SW

    Washington DC 20591

    (800) 322-7873

    https://www.transportation.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Alternate Business Name
    • International Van Lines
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    1:00 PM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Yahor Shavel, President
    • Ms. Alina Merimbayeva, General Manager
    • Mr. Dmitrii Timachev, Vice President
    Contact Information

    Principal

    • Mr. Yahor Shavel, President
    • Ms. Alina Merimbayeva, General Manager
    • Mr. Dmitrii Timachev, Vice President

    Customer Contact

    • Ms. Alina Merimbayeva, General Manager

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/20/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I started by arranging my move with International Vanlines. When setting up my move, explained that I had a heavy travel period for work and such. I stated a delivery date of April 29th with a week window because I travel for work. A day before my pick up I found out that my move was outsourced to *********************** Vanlines by International Vanlines. Pick up date was April 16. Communication as to when my items were to be delivered were not relayed to the movers by International Vanlines. I had to call and follow up with both moving companies multiple times. My items were initially picked up on April 16th but were not delivered until May 18th. In between that time, I called both International Vanlines and Wayflower to check on the status of my items. The first time I got a response, the moving companies said that my items were not even going to be loaded onto the truck until May 2nd or 3rd. This caused me to have to cancel appointments and reschedule a flight. I ended up following up with the moving companies on May 3rd, only for them to tell me that my items were not going to be loaded until May 5th with an expected delivery date of May 8th or 9th. No word from the driver around that time and I called again. I explained that the delay is costing me more money and putting my job in jeopardy. Then the said that my items are enrote and expected to arrive 4 to 7 days. I followed up on Friday, May 13th to check the status only for them to say that they truck is broke down and need repairs and that my items won't come until the middle of next week (which is May 18th). Because of this I had to once again cancel appointments, and rescedule a second flight as well as extend/get another rental car. When my items finally did arrive, the boxes were bend and banged up (even some of the boxes listed as fragile) and my 58 inch t.v was damanged and the screen broken. I have to go through other boxes to see if there other items are damaged but the t.v is the 1st thing I saw.
    Read More

    Customer Reviews

    107 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alene F

    5 stars

    07/05/2024

    They came on time, safely and efficiently moved me to my new place, my washer wasnt working after I got to my new place so they hooked it back up and they actually looked at it them selves and called an appliance store for me and got me quotes.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

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