Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase: May 18, 2024 Date of Issue: May 21, 2024 Paid Deposit: $5000 Business is permitted to provide me with vehicle warranty for 3 Months Nature of the dispute: Transfer Case Malfunction Business is stalling on fixing issue. The company had me send my truck (2018 *** X5) to a *** dealership (******** ***- ***********************************************************************************************) for a diagnostic on 6/28/24. The dealership told Union County Kia (Manager name is ****) the issue with the vehicle and what it would take to fix the problem and Union County Kia declined the services and took possession of the vehicle to fix the transfer case themselves. Note: While *************** from ******** *** was speaking with **** regarding the issue, he was told by **** or another representative from Union County Kia to just remove the fuse from the truck to remedy the problem which would make my vehicle a two wheel drive instead of a four wheel drive and *************** said, "no because that's not right and I paid for a four wheel drive vehicle". My vehicle has been with Union County Kia for 3 weeks and I've been contacting **** weekly for an update and I keep getting the run arounds about how the problem is complicated and/or they are running into other issues that's prolonging the fixture. They keep sending back and forth to this unqualified mechanic in ** (************************************************************ Trail, NC 28078-9632) not properly informing me of what's going on. I have a vehicle app that tracks my vehicle whenever it moves. I honestly believe they are stalling and waiting for my truck warranty to expire (8/18/24) as there maybe other underlining issues and/or going to try and put a patch on it to make it temporarily operational. This is frightening as I can be in possession of a dangerous vehicle if not properly fixed and costly if/when my warranty expire. If you can please help me, I'll truly appreciate it. Thank You so Much.

  Business Response

  Date: 08/01/2024

  
  We are in receipt of ***************** complaint regarding the 2018 *** X5 vin# ***************** purchased May 18, 2024.  We have spoken to *************** on 7/31/2024 and advised that we did authorize the repair for the transfer case causing the issue, as well as 2 new tires. And we will *************** advise once repair is completed.
  
  Best regards,

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing since the first month: Frustrated as no resolution ever given. Purchased used *** during Covid 09/22 2016 *** *** LX with extended warranty assured to cover "bumper to bumper" which is the only thing that gave me peace of mind. Was over 12k.First month, spark plugs and coils needed to be replace. $400.00 (Dealer took care of this and towed at no expense as it left my son stranded in middle of night)Second month noticed oil light coming on approximately every 4-8 weeks needing oil. Spending 75/ every month to two months. Impossible oil consumption protocol they have. Drive **** miles or until the light comes on prior to and immediately go to dealer. Problem is car overheats when oil is low and could be any time of day/night. Leaves us stranded. Denied any warranty protection saying it wasn't covered ultimately. (The one I was told was bumper to bumper)Then catalytic converter completely shot. Also denied by warranty. (The one I was told bumper to bumper) I had to pay out of pocket over. Paid $1400.00 out of pocket. I have had MULTIPLE communications with *** who knew our warranty for the engine coverage was set to expire in just a couple thousand miles and it is my belief they pushed me off to not incur having to replace engine.*** has RECALLS on engines burning oil, and I got a second opinion from a master mechanic stating it is in fact burning oil. We have put a lot of money into this car and nothing to protect us from the fabrications we were sold in a desperately low inventory time needing to make a sale. I am a single mom who is now paying on a loan for a car that is a lemon. Still putting oil in which Per ***, "meets their criteria but oil topping off every 2 months is not normal. It has put me in a huge financial burden and my son in an unsafe vehicle and they won't make it right. This has been an ongoing source of conflict in my home. *** even kept the car for months and did NO work. They unloaded the problem onto a consumer.

  Business Response

  Date: 02/15/2024

  We are in receipt of ***************** complaint. I have attached a history for this complaint. The required steps by the warranty company have not been followed to their guidelines.  If the warranty company still  allows, we are willing to try the oil consumption test once again at no cost and cover the deductible once more as well, but the guidelines laid out by the warranty company would have to be followed by **************** 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned an Optima *** 2020 which I purchased from Union County Kia in 4/24/21. With this purchase I also purchased gap insurance for the car ($895). March 10, 2023, I traded the Optima in for a 2023 K5. A gave the dealer ship $7000 deposit. I did not like the car, contacted the salesperson as soon as I arrived home with the car. I was told that I could return the car and pick out another. The K5 was returned and I leased a 2023 *** ******** At the time of signing, I was told that I would be refunded a portion of my gap insurance. It could not be transferred to the new car. I questioned why the paperwork reflected "no deposit," and was told that this was a separate transaction that would also be refunded to me in about 2 months. I have attempted to contact the dealership with no response. Each time that I call the dealership I am told that "extension **** is not available, to press 2 to have the person page." With no response to the page, I was then transferred to voice mail to leave a message. I have not received a return call to any of my messages.I brought in the brand new Stinger to Union *** to question why the paperwork stated the mileage was 12 but the dashboard had another reading, which activated the "need service feature in 2 miles." I was told that this was an error and given a windshield sticker that reflected the mileage and date to return. While there I asked to speak with the finance person but was told that the person was with a client.On 7/21/23, I called *** ******** I was told that the records do not reflect that I owned or purchased an Optima with gap insurance. The *** does not reflect a history as ***************************** as the owner. The Optima was registered and insured in my name from time of purchase to sell date. I was further told that the records do not indicate any deposit of any amount for the ********I am being given the run around, I am asking the BBB to help me to have my $7895 refunded to me immediately.

  Business Response

  Date: 07/27/2023

  we are in receipt of  Mrs. ********* complaint, upon review we have found and corrected the issues to refund the money that is due to her, we have reached out to Mrs ************** and provided the details and we are now awaiting some documents from her to complete the refund. 

  Best regards,
  
  ***********************
  General Sales Manager
  Union County KIA
  ************ Direct

  Customer Answer

  Date: 07/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to *** on 7-05-23 today is 07-13-23 to be fixed by ***. They provided me ****** to assist to no avail. She doesnt respond. I just want information about the diagnostic so that I can get a rental car who works with the ***************. So I cant get a rental due to them not know whats the problem with car. Ive been ubering to & from my children daycare on a daily basis. ****** stated she had a death in her family. Im sorry for your loss. However my husband lost his grandfather as well & we have to travel to get to the funeral. I didnt know that it takes 7 days for a diagnostic. They havent even told me what is wrong with the car. How can you hold someone car like this & not give them any updates whatsoever just all lies. I would not recommend this business to no one -0 stars, also they are nasty when you call in they have an attitude! Why? Beyond me. I just want my car fixed in a timely manner thats it. Thanks. What a shame you have to go on all major platforms to get some type of assistance!!!

  Business Response

  Date: 07/17/2023

  We are in receipt of the complaint.
  
  We received the vehicle on 7/5 without an appointment and had a full schedule. We were able to get the vehicle diagnosed by **** , vehicle needed a starter and a battery and the  extended warranty company approved the repair for a new starter but they  declined the battery. we spoke with customer to update them on July 13th .   The customer has also declined the battery at this time.  The parts ETA is 7-18.  On 7/14 and 7/15 we attempted to reach the customer to provide a loaner vehicle  during this time, customer  did not answer. 

   Note the customer will still have an issue with the vehicle battery once the starter repair is completed.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30 my girlfriend inquired with the salesman ******* about the price of the Kia ** listed in the document image. After some back and forth about removing charges we did not want to pay she said that if he could get the price to $34k out the door we would come down. We live over an hour and a half away. ******* said we were too far away and she said she hated that as we wanted to make a deal. At that point ******* texted her to come on down. We did so, excited to make the deal for this car.Aftrr test driving we went inside and ******* told us the price would be the $36k on the document in the picture. We expressed our frustration that we were misled, and he went to get his sales manager (also named *******). He came out and eventually agreed to take another $1,000 off the price, putting us at $35k.After discussing it over, I agreed to that price. We sat down to finalize the deal. The salesman ******* began getting information to process a finance application. Up until that point our discussion had been about bottom line only, not with a requirement to finance the vehicle there. He said that we would lose a $300 rebate. I told him okay, but if the price increased one dollar more we were walking. Then the salesman went back to his sales manager. The manager then sent the salesman back to say that the deal was only good if we financed with them, which had never been a condition provided to us. I said so you won't sell me the vehicle at the agreed upon price if I make out this check? He said no. I told him that was dishonest and they should be accountable for keeping the deals they made. They quoted an out the door price that did not include the requirement of financing. This is dishonest and a huge waste of time and energy.

  Business Response

  Date: 07/03/2023

  I have spoken to *********** and explained the situation that occurred so this issue should be resolved now. thank you

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22 I received a phone call from **** at union county Kia after I filled out an application online via a third party lender matched who matched me with them. In the voicemail he state he had exciting news for me and return the call. I did the next day and spoke with ***** she also expressed that it was exciting news due to a special they had going on that ended Monday 6/26. So immediately I grew interest ! I asked her was my credit alright and she said yes as they are doing favorable approvals to move inventory . So just come in ! I felt it was all too good to be true to I called back and another representative reassured me it was true and I needed little to nothing down to qualify ! Credit didnt matter ! Im in the process of building credit so from previous experience I was notified of a down payment around 3-5000 depending on the vehicle I wanted so I was already aware. Since they said my credit was approved with the deal they had going on of course I wanted to check it out . So I picked a vehicle out and told them they said you should be good to go when you come in I notified ****** via text on Saturday and told him I needed to reschedule until Monday and he said ok This whole time Im under the impression my credit is already approved with little to nothing down. When i arrived Monday I came in to discover the car I wanted was sold!! And that I had to pick another car and run my credit again because he said he initially didnt pull it!!!! At this point Im furious inside!! So I agreed to let him but had doubts because I already knew the situation from my previous auto application. He came back from the finance manager and told me what I already heard !!! ***** down due to my credit !!!! WHAT!? So I told him ***** had told me otherwise and I showed him the text and his only response was Im sorry I will have a talk with her!! But this is unacceptable and unprofessional and false sales advertising! I lost money that day from work due to coming there!

  Business Response

  Date: 06/30/2023

  We ae in receipt of ************************* complaint, we have spoken to the guest and came to a resolution. 

  Customer Answer

  Date: 06/30/2023

   
  I am rejecting this response because:
  We did not come to a resolution .... I Called *********************** the *** around 12:**** today 6/30. He notified me he called me Wednesday afternoon and left a few voicemails for me to return his call. Ive been busy so couldn't get back to him until today. So he expresses that he is sorry that my situation was handled that way and explains how their process works and that they get tons of leads each day so their sales reps cannot handle them all so they use a third party customer service that helps them out. Which *** understandable , however he asks how would we be able to come to a resolution and I tell him I will be grateful for a vehicle with a lower down payment than **** for my troubles . He agrees to take another look at the application which he couldn't find in their system with my Information which is kind of suspicious . Then he asks for my information to RUN MY CREDIT AGAIN! Tells me he cannot praise anything but he will try ......it is currently 8:07pm and no call back all day notifying me of anything he could or couldn't do! SO UNPROFESSIONAL ! I SEE WHY HIS SALES REP ****** HAS THE SAME CHARACTERISTICS ! SO I AM VERY UNSATISFIED WITH THIS COMPANY AND I AM GOING TO REACH OUT TO MANY INFLUENCERS TO SHARE THIS STORY ACROSS MULTIPLE PLATFORMS! Do not do business with this place whatsoever!

  Business Response

  Date: 07/04/2023

  general sales manager *********************** has spoken to ****** again on July 3rd , we explained the in the initial texting  where it was stated that there is no minimum down payment is correct but also it depends on the customers credit history. We are currently  working on securing an approval for ************* 

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. Im ********************* and Union County Kia had my car from 8/8/22 till 9/12/22 doing an engine replacement as part of the Theta 2 class action suit. While initially so thrilled to get my car back with new engine that I threw a $100 pizza party for them before its return my troubles rapidly developed. When I got it back at dealership my hood prop rod was broken and lying across engine. Another engine part was leaping out of engine compartment and had to be ratcheted down. They did not reimburse for ***************. A cost of $32. Then I moved to ************** ******* and discovered my car was shaking on acceleration. I brought car to ******************************* and it was discovered on 10/18/22 that not only did they bend my CV axles when replacing engine but they lost my engine splash guard that I had to replace at a cost of $412.33 on 11/7/22.I have not been reimbursed by *** for this part and Union County Kia refuses to do so. No one else did any work on my car that required the splash guard to be removed. They forgot to re install it just like they forgot to attach my transmission to my exhaust manifold and forgot to tighten down piece in engine compartment and how they ruined my CV axles. All careless and shoddy work that clearly shows a pattern that had to include losing my splashguard.So thankfully *************************** replaced the CV axles and reattached my Transmission to my exhaust system and reinstalled my splash guard. I have receipts for most of what *** expressed here! Im requesting reimbursement for the splashguard, a huge unnecessary expense. Im an Honorably Discharged USMC veteran caring for my 95 year old mom with very little income until my social security and pension kick in. Thank you!! *********************.

  Business Response

  Date: 01/12/2023

  We are in receipt of Mr,  ***** complaint, I have spoken to the the service manager ***** and we agree. as goodwill  gesture we will reimburse you for the splash guard for ******, and also for the prop rod for ***** ***** will be reaching out to verify the correct address so we can send a check to you. thank you for reaching out about these concerns. 

  *************************
  

  General Manager

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.