Reviews

Review Details

• Review fromJustin G

  Date: 04/14/2023

  1 star

  Justin G

  Date: 04/14/2023

  PLEASE AVOID Honest-1 auto care at all costs!! I brought my vehicle to them to diagnose a P0171 lean code. I provided them a list of all the things I had already replaced on the car to aid them in diagnosing. They determined it was the lower intake gasket, on the manifold side, that was the vacuum leak and they replaced it. I should mention that instead of doing a proper vacuum test using a smoke machine or vacuum tester, they sprayed brake clean around until they found the spot. That diagnosis cost $150. I paid a little over $700 for the diagnosis and repair (yes, this is much higher than what other shops would charge). I picked the vehicle up and on my way home the check engine light comes on again. This time it showed a new code in addition to the previous one. I took it back and the next day they determined the gasket they installed was ripped and they replaced again. 2 months later my car is still having intermittent issues and the check engine light comes on for the same code. I took it back to them and they are saying its a whole list of things, which they previously said were fine. They said my mass air flow sensor is faulty, my valve cover gasket is leaking oil, and my upstream and downstream o2 sensors are toast. They said the upstream o2 sensor is covered in oil. I have literally replaced all that 2 months ago and re-checked today. The valve cover is not leaking and the o2 sensors are functioning and not covered in oil. That was it for me I could not believe how dishonest this auto repair shop is. *** never been told so many different conflicting stories about what the issue is and what theyve replaced and what is fine and what isnt. Its absurd. I cant imagine how many customer they take advantage of, because they do not know any better. If you are in the *********** area, I would highly recommend ************************* instead. Theyve done work on some of my other cars and its fixed the first time and always a fair price.

  Honest-1 Auto Care

  Date: 06/19/2023

  ******************. I am sorry you were disappointed with our service, and we apologize for any miscommunication that *** have led to your negative experience. We take honesty and transparency seriously, and we want to address any concerns our customers *** have. However, I do want to use this opportunity to shed some light on a few things.
  On 1/2/23, you brought in your 2009 Chevrolet Cobalt showing ******* miles. Your notes pointed out seven different repairs with new parts that you personally installed including a mass air flow sensor, O2 sensors, and a new intake manifold. The notes pointed out that there was leaking all on top of the valve cover gaskets and that your old spark plugs were covered in oil and [were] old.
  We performed a free code scan showing five unique codes including one for mass air flow sensor, intake air temperature sensor, and codes related to TPMS.
  Further diagnostic testing was required, and you approved our quote to do so in advance.
  As to our method to determine a vacuum leak, it's understandable to believe that there is only one proper way to perform a task, in that some ways *** seem more efficient or familiar to you. However, it's important to recognize that there are often several reliable methods to perform the same task. Different approaches can be equally effective and *** even offer unique advantages.
  After testing, we provided you with a quote to remove and reseal the intake manifold and replace injector O-rings, which, again, you approved in advance. Repairs were completed, the vehicle was tested, and the check engine light remained off for the duration of our testing and when we returned the vehicle to you.
  You returned two days later and reported the check engine light came back on, was showing the same code, and vehicle had a high idle since repairs were made.
  We performed another code scan, and we reviewed the list of parts and repairs you made which included a mass air flow sensor (MAF), O2 sensors, etc. We found your MAF was not *** quality (all parts installed by you were after-market) and learned the *** part you replaced was in the back seat of your vehicle. We suggested that we replace your after-market MAF, and we used the *** MAF, which corrected the issue you were having. Testing and repairs were performed at no charge to you. And to clarify, there was no ripped gasket as mentioned in your review.
  Three months later - on 4/14/23 you dropped off the vehicle with notes telling us the vehicle intermittently throws code P0717 and sometimes idles rough. We had another technician look at your vehicle, again at no charge to you. An initial scan revealed many of the same codes were present and that the after-market parts you replaced were most likely contributing to your issue. You disagreed with our findings and picked up your vehicle.
  We understand your frustration at these findings, particularly after your vehicle was operating normally for three months. On our part, I think we could have done a more thorough job of communicating all the fault codes and issues that were identified. Had we taken that approach, I think we would have presented you with a more accurate picture about the lack of effectiveness of aftermarket parts installed before bringing your vehicle to us.
  We sincerely apologize for any confusion or inconvenience this *** have caused. It was our responsibility to ensure clear and transparent communication throughout the service process, and we acknowledge that we fell short in this regard.