Business ProfileforHelmsman Homes

We purchased our home on April 1, 2024 and have had NOTHING but issues with Helmsman Homes. Not only are they extremely unprofessional and lack basic customer service communication skills, we have had MAJOR issues with our home that have gone unaddressed or extended unnecessarily. Less than 10 days after the purchase of our home we had a major plumbing issue. Our sewage was backing up into our yard and down the street and sidewalk in our neighborhood. We immediately emailed the email address listed on the warranty information for the home and they sent a plumber out. That plumber clearly didn't know what he was doing and told us it was on the City, so we got the City involved. They came and checked and said "absolutely not, it is on the homeowner/warranty" so after TWO WEEKS we finally got our issue resolved ON OUR OWN. Helmsman then took over a month to reimburse for the service after many emails and arguments and conversations with our attorney. NOW here we are 3 months into our home and we noticed that our son's room is extremely hot while nowhere else in the house is. After further inspection we found out there is NO air ducts ran to my son's vent in his room. I have been emailing Warranty for 2 weeks and have not received anything back to resolve this. We are going to have to now pay for ANOTHER service that is not our responsibility because of how poorly they built the house and maintained the house prior to our purchase. We will NEVER recommend purchasing a Helmsman Homes build EVER!!!