We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Lowe's Home Centers, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lowe's Home Centers, LLC has 1430 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14,463 total complaints in the last 3 years.
    • 3,987 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchaser 14 series **** windows (didnt know series at the time of purchase) for $11,550. Series **** windows were installed and are falling apart. Lowes has told us that there is nothing that they can do and we are stuck with what weve got. They wont even fix the broken windows which are 13 out of 14 windows. Weve tried to speak to managers and theyve been zero help. We are out almost $12,000 and have worse windows than what weve had before.

      Business Response

      Date: 10/27/2023

      10/27/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name: ***************************
      RE: Case #:20784655

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/23 correspondence regarding a complaint that has been filed by ****************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ****************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The work was done on September 11, 2023, the bill was paid in full on the signing of the contractthe contract for what was to be expected is attached. The contract states that quarter-round molding was to be installed and since I am not a ********* I didn't know that we had shoe molding. As you can see from the photos many errors were made by the installation crew and should have raised red flags on the molding installation. In one photo you can see that the molding covers the edge of an AC vent that should have given them a reason to ask questions, it didn't. They were supposed to remove the old flooring and they didn't so they had to shave the bottoms of all the doors so they would fit. On one door they cut it crooked and on another they didn't cut it enough so that as soon as the door was opened it scratched the floor. Since they installed flooring based on what the quarter-round was sized for if they have to go to the smaller sized shoe molding that fits my house then the flooring doesn't extend close enough to the wall and will leave a gap in the flooring. I have tried repeatedly to explain to both Lowe's and the installers, Legacy Flooring, that the mistakes made were due to one or the other making the wrong decisions during both measurement inspections and installation, all I get is I need to pay more money to fix the problem. The initial measurement inspection should have caught the issue with the molding which would have kept that problem from happening. The installers should have read the contract and seen that the old flooring should have been removed and then the doors wouldn't have need to be shortened, fixing that issue. ALL issues with this installation are due to THEM making mistakes, and all I want is for the job to be finished, and not on my dime. Thanks for any help you can provide in providing us with some resolution in this nightmare.

      Business Response

      Date: 10/27/2023

      10/27/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: ***********************
      RE: Case #: 20784207

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/2023 correspondence regarding a complaint that has been filed by ************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      **************** 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I *************************** purchase/opened a store credit card to get refrigerator before I applied I explained three time to ***************** only used my credit not my wife. He said no problem. We pay off the Fridge less than a month and buy the microwave. Model MVEM1825F. We checked your credit and found they placed my wife on the account; ************** without our permission. We found out by they sent my wife a card with her name on it (we never asked for ! ! ) . I call LOWES CREDIT manager they explained the account was in my name because my wife receive the card we never asked for with her name on it the balances and activity info is only reported. I asked why they never told us about this before I signed up. Your Sales Rep would not know about this it goes through *************** side. Thats no Right! They need to fix this Hot mess they made !

      Business Response

      Date: 10/27/2023

      10/27/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: ***************************
      RE: Case #: 20783814

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/2023 correspondence regarding a complaint that has been filed by ****************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ****************** 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/8/23 I purchased f$5500 flooring including installation to be done byServe Pro for my home in ************ ** from theiCarteret. Lowe's. Installation was ompleted couple weeks later without issue. At the time of the purchase Lowe's was offering a $175 rebate on certain flooring which included my purchase. I've tried to get my rebate without success. I've talked with the store manager and was assured someone from flooring would contact me. I subsequently left messages with a flooring associate to have the department manager call me. I never received a return to the several messages left. In fact today at 12:31 pm today I left a message asking the store manager call me and as of 9:27 pm I've not received a reply. All I want is my rebate to be used at the ********* 0hio store since my prime residence is in ****.

      Business Response

      Date: 10/27/2023

      10/27/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name: *************************
      RE: Case #:20783487

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/23 correspondence regarding a complaint that has been filed by **************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ****************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Whirlpool refrigerator on October 4,2023 for purchased 5 years extended warranty also for $1360.05 and the delivery company on the 1st could not deliver to my home and I cannot get ********************** to change my phone number associated with my military discount so the subcontractors were unable to call me. Then they delivered the refrigerator and the next day I finished hooking up the water line the ice maker would not work I went to the store during the 48 hour return window and ordered a different model refrigerator for $2025 and when they attempted to deliver the new refrigerator and pick up the defective refrigerator their people couldnt call me after I made sure they had the right phone and their dispatcher called wanted to reschedule again for 2 days and after that I called ********************** store manager and he hung up on me. I called spoke with the manager of the subcontractor delivery company and ********************** corporate office and they decided that they will not pick up the defective refrigerator and if I want a refund for it I would have to bring it to their store which I am not physically able to do and ********************** hires professionals who have the proper insurance and the trucks and equipment to do so. After being told ********************** position I called my credit card companies and I have filed disputes. I also called ******************* had an officer come out and I will pick up the police report and I will be scheduling a hearing with the Marion County Magistrate and I am going to Sue ********************** because they have left me no other option also I intend to file a complaint and they explain to the the television network how they treated a disabled veteran and I will contact the Inspector General for Veterans and I will file complaints with the ************************ they chose to fight a war with the wrong person period

      Business Response

      Date: 10/27/2023

      10/27/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: *************************
      RE: Case #: 20783308

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/2023 correspondence regarding a complaint that has been filed by **************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ************** 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, This is regarding my online order *********. Ordered three **** WHXB910NB received three **** MDRZX110. CS make me return it to store for refund. I dont drive, the nearest store is about 5 miles away. Uber will cost me around 30 round trip. There is no reason they can ship it to me but not letting me ship it back to them for a refund. I cant be punished for their mistake. Please provide a shipping label for me to ship it back.

      Business Response

      Date: 10/27/2023

      10/27/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name: ***************
      RE: Case #:20782817

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/23 correspondence regarding a complaint that has been filed by *** ****.

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *** **** to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ****************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In store credit cards not being honored they don't know why when asking why cards are not working I've spoken with their corporate office several times they don't know why they are not working and not giving explanation

      Business Response

      Date: 10/30/2023

      Dear *********************************,

      Thank you for giving Lowe's an opportunity to respond to your letter.

      I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by **************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

      Thank you,
      ********************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted Lowes to provide me with a quartz countertop and backsplash. During the measurement appointment I walked through all details with the installer and specified how I wanted the quartz cut everywhere. For one specific area by the kitchen sink I made it clear that I wanted a 2 piece cut instead of 3. Upon delivery 2 months later, the installer forced me to install the Quartz they wanted to. The did not do the 2 piece cut and instead did 3. When I asked why and attempted to refuse the job, I was told that I would still be charged and that they did it to save costs by maximizing leftover pieces from other jobs. I paid for a full product and not leftovers so I do not want to be responsible for paying for the area of quartz they purposely messed up. I have text message conversations with the installer as well. The total area is 100 x 24 + 36 x 6 = ***** sqft. Furthermore, the installers used my balcony as a construction area and never properly set it up as one. They damaged my floors, punched holes in my walls, and even knocked my electrical panel out of place during their work. I had to pay $1800 out of pocket to fix their damages. I already provided lowes with proof and they only offered to compensate me $200 back. Lowes should adjust my billing to reflect the damages and the fact that the quartz section provided is not what I asked for. Based on the price of $90.35/sqft I am request Lowes decrease my balance due by $1,800 + $90.35****** = $3,441.73.

      Business Response

      Date: 10/27/2023

      10/27/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name: *******************************
      RE: Case #:20781919

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/23 correspondence regarding a complaint that has been filed by ********************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ******************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased blinds from Lowes in May to include installation. First, half of the blinds were ordered incorrectly yet Lowes did a good job of sending us the correct ones. It is almost 6 months and the blinds are still not installed. We filed a complaint earlier and have been working with Lowes *************************** which have only been able to tell us they are in contact with the subcontractor and there is nothing else they can do. This complaint is more directed at Lowes ************************** who are completely unable to assist and ensure our blinds get installed in a timely fashion. They withhold the resources any responsible person knows they have at their disposal. It has taken over a month of constant contact to finally get them to entertain having me hire an outside firm and have Lowes reimburse the additional cost. This is not acceptable; I know Lowes ************************** has a corporate credit card and telephone. After 6 months, they should not hesitate to hire an outside entity and get our blinds installed!

      Business Response

      Date: 10/27/2023

      10/27/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: ***************************
      RE: Case #: 20781316

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/27/2023 correspondence regarding a complaint that has been filed by ****************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ************ 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a washing machine from Lowes with a 1 year warranty. My machine is 9 months old. I called Lowes and they told me I needed to deal with the extended warranty company, Assurance. I called the number they gave me, it took 3 weeks, they said they fixed it and it is still broken. I would like a washing machine that works, my money back from an extended warranty and I would like my money back from Lowes that I can take my money and buy a machine that works from a company that is reputable.

      Business Response

      Date: 10/30/2023

      Dear *********************************,

      Thank you for giving Lowe's an opportunity to respond to your letter.

      I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by ************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

      Thank you,
      ********************
      Lowes Executive Customer Relations
      **************

    Lowe's Home Centers, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.