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Business Profile

Health and Wellness

Modern Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told by this company that they wasn't going to give me my remaining sessions. However I paid up front. They owe me the money that they charged to my card they can't just do that

    Business Response

    Date: 04/16/2024

    Attached is the patient's signed agreement regarding our policy on cancellations, no shows, as well as refunds on prepaid services. If further documentation is needed, we will be more than happy to provide it.

    Customer Answer

    Date: 05/15/2024

     
    I am rejecting this response because:

    I'm not agreeing to this. They can't just take people's money and not provide the service that was agreed upon. They have you to fill that out when you come in. But never did I imagine that they wouldn't complete their contract. 

     


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