Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets for ***** Strings. The show was Saturday, April 19, 2025. We were told by the gate agent that our tickets were already scanned once and they denied us entrance. I already opened a ticket with Etix and my credit card company. My credit card company is requesting a "scan report" to prove it.

  Business Response

  Date: 04/28/2025

  Unfortunately, as a contracted ticketing company, Etix cannot provide the scan history for tickets. We recommend contacting Koka ***** for assistance, however we cannot guarantee the venue would be able to provide this information either. We apologize for any inconvenience.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23258748
  
  I am rejecting this response.
  
  Sincerely,
  
  Pierre Teverde

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint I am submitting this complaint against Etix regarding their failure to issue a refund for tickets purchased for the 2024 Blue Ridge Rock Festival, which was canceled on May 10, 2024. Despite multiple attempts to seek resolution, I have been repeatedly misled and given the runaround.Details of the Purchase Event: 2024 Blue Ridge Rock Festival Date of Purchase: Immediately upon ticket sales opening (Early 2024)Items Purchased:4 General Admission Tickets Camping Package Parking Pass Total Amount Paid: $400.44 Purchased Through: Etix Cancellation and Refund Issues Date of Cancellation Announcement: May 10, 2024 Reason for Cancellation: The festival organizers claimed they were still handling insurance claims from the 2023 festival, which was canceled midway due to weather. However, the ************************************ advance for unrelated reasons and should not have been subject to an insurance claim.Etix Refund Promise: Upon cancellation, I received an email stating that refunds would be issued promptly.Attempts to Resolve the Issue December 2024 - January 2025: I contacted Etix via a support ticket and received no response.January 2025: I called Etix and was told that festival organizers were waiting on an insurance claimwhich is incorrect since the 2024 cancellation was not due to an insurable event but rather a failure to organize the festival.Since January 2025: I have been bounced back and forth between Etix and the festival organizers, with no clear resolution.Supporting Information Public Reports Confirm Cancellation: The 2024 event was canceled outright, unlike 2023, which was an insurance-related issue. (Source: Metal Injection)Etix Refund Policy: States that customers will receive an automatic refund for canceled events, yet my refund has not been processed. (Source: Etix Support)Desired Resolution I request an immediate refund of $400.44 for the canceled 2024 festival.

  Business Response

  Date: 02/28/2025

  We have received no updated information on the 2024 event. At Etix, we request your continued patience while we also await information from **** and the organizers involved in the festival.  In the meantime, I can confirm the email address is on your order to make sure that emails from **** reach you as all ticket holders will receive information directly from the festival regarding their 2024 event ticket purchases once that information is released publicly by our client. We are the contracted ticketing company and thus cannot provide further assistance at this time. We apologize for any inconvenience.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought concert tickets to a concert in March of 2024 to see music groups Digital Underground, DJ ***** Candyman, Color Me Badd, and Genuine at the *********************** in ********, ******* through a company called etix.com. These are music groups that I grew up with and I was very much looking forward to attending this concert. The event was called Throwback at the Track. This event was supposed to happen on August 3rd 2024. In July of 2024 we received an email stating that the event was rescheduled for February 8th 2025 due to unforeseen circumstances. Several months go by with no further communication and I decided to check on the event to make sure everything is still good with the concert at the end of January 2025. As of January 2025, the venue had a new sponsor, new music groups, and I had to find out the February 8th date was changed without any notice sent to us to February 22nd because I noticed it on the new sponsors website (*******). Only 1 of 5 of the original music groups remained and that artist had differentpeople opening for him that we did not know about. *********************** misrepresented along with the new sponsor (U93) the product that we purchased when things were happening behind the scenes with new information. Someone needed to tell us something in addition to the assumption that everything was the same at the new location. I reached out to ***************** by email and phone once I realized that nobody was communicating with me on the updates and received no response in January. U93 told me they were not responsible for the original ticket holders but would welcome me going. The experience is ruined at this point. I also have a case internally with etix.com over a week old. Last update by phone on Jan. 19th by etix told me it's up to the client if they want to refund my money. This should not be the case if they are misleading people and omitting information. I want a refund.

  Business Response

  Date: 02/24/2025

  We do apologize for the confusion. As a contracted ticketing company, Etix must abide by the rules set by the venue and must advise patience at this time regarding your request. I am sorry we cannot be of further assistance.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original transaction was August 19, 2024. Subsequent encounter was December 14, 2024. Two tickets were purchased to a show at the **************, for December 14, 2024, at 8:00PM for $164.70 each, a total of $329.29. This was unknown to me, the purchaser. When the tickets were received on December 14, 2024, the tickets showed an incorrect show time of 2:00PM. When contacted, etix attempted to determine the issue. Upon receiving a phone call, I was informed that it was a listing error by the seller. They offered tickets 8 rows farther back and a $20 refund to correct the issue. With no other information provided on those tickets and no other option, as I was proposing to my girlfriend at the show, I took the offer. Upon receiving the new tickets, it was found that the value of these new tickets were $72.50. Including the $20 "discount," i paid $154.65 per ticket. Etix argued that these were equivalent value to the ones I had purchased. Clearly, this was a blatant lie. Additionally, these tickets came with the warning of "limited leg room," which was yet another down-grade compared to the original. Due to the "limited leg room," I was left with deep bone bruises on my leg. I recognize that a "secondary ticket market," can impact the value of tickets. However, the tickets were purchased through the only link from the Altria Theater's website. Therefore, there was never a "secondary market," as I did not have access to purchase tickets in another fashion. I am seeking a refund. I am owed, at least the difference between $154.65 paid per ticket and the $72.50 face value, which is $82.15 per ticket. I would request a full refund due to the blatant subterfuge of Etix.

  Business Response

  Date: 12/19/2024

  Per the second document provided on this complaint, these tickets were purchased second-hand from an Etix customer and not ****************** themselves. As a contracted ticket company, Etix is not authorized to advise or assist with the resale of tickets purchased through the Etix system. This includes you selling tickets you purchased from Etix or assistance with tickets you purchased from an unauthorized reseller. 
  
  You will need to reach out to whomever you purchased from for assistance. Etix cannot promise the validity of resold tickets when using unauthorized providers. 
  
  If you wish to review the Etix purchase policy, please visit ************************************************************* for more information.

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for an after show for a festival I was supposed to attend. Unfortunately, due to illness I could not make the festival so my travel plans were cancelled. I have some conditions that flare up and make me unable to do anything. I was able to get a refund for everything else that I had to cancel but this show which was disappointing. I reached out directly to the company with no favourable resolution.

  Business Response

  Date: 12/10/2024

  Per the email sent in response to the customer's email request in July:
  
  Thank you for your patience. I wish I had better news, but unfortunately your request could not be approved. We have been advised that the Terms and Conditions agreed upon during your purchase (tickets are non-refundable and non-exchangeable) must be upheld.
  
  These are policies set in place by the venue or promoter and as a contracted ticket company we must abide by those policies. For more information, please visit our *********************** page which addresses frequently asked questions.
  
  We do apologize for any inconvenience.
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away this company is TERRIBLE they will take your money no problem but when the website messes up they take no accountability and cannot help you at all so sad too bad was the employees attitude. The website glitched for my other party members so I attempt to purchase it works goes thru fine all good they email me tickets for the wrong time I call cant get thru leave messages go to the chat option NOTHING. WAIT ON HOLD FOR HOURS THEY OFFER A CALL BACK Never call back and if you wont do the callback option they just HANG UP ON YOU! Now we have two different times for each half of our party and no one can assist us I finally got thru this morning and she said sorry thats not our issue but it is it was a website issue on YOUR website they forward me to the location of the show who wont get back to me but Im sure they will place blame on the website where its actually due stay away use another option to buy your tickets and save yourself

  Business Response

  Date: 11/25/2024

  Per the email sent on 11/22 to this customer:
  
  "Although ****************** provides ticketing services for ************************ *****, our client prefers to handle requests such as these in-house. Please contact ************************ ***** by filling out their contact form at *************************************** for further assistance."
  
  We apologize for any inconvenience.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concert scheduled for October 5 2024 in ********* NC canceled due to hurricane ******. Requested refund and have not received as of November 5 2024. No response from company.

  Business Response

  Date: 11/07/2024

  Per the email sent on 11/6/2024:
  
  Thank you for your patience.  According to our system, this order was purchased at the box office using cash. You will need to reach out to the box office for further assistance at *****************************************. 
  
  We do apologize for any inconvenience.

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance: Football Parking: SVSU vs. ***************************** Event Date: 2024/10/19 Venue: ********************* Located in: *****************, ** Order: ********* Problem: Refund Request of $11.35 eTix did not deliver services paid for. I reserved parking in a specific lot for a football game and they oversold or did not communicate the number of spots needed in that parking lot with the University. We were turned away well before game time citing that the "reserved" lot was full. eTix refused to refund because this was a "non-refundable" purchase. I have a timestamped photo of the full parking before the game lot to document the breach of contract.

  Business Response

  Date: 11/01/2024

  We do apologize for the inconvenience. Our client has a policy of no refunds and no exchanges for this event. As a contracted ticketing company, Etix must abide by the rules set by the venue. I am sorry we cannot be of further assistance.
  

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22487691
  
  I am rejecting this response because: there is zero accountability from eTix, and clearly no attempt made to contact the Client (SVSU) to resolve the situation. With this plan of (in)action, there is nothing stopping eTix hypothetically selling ***** reserved parking passes for a lot that can only hold 50, because they will only "comply with their Client's no refund policy" and wash their hands of the scam they just pulled.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through etix on May 29, 2024 for tickets to **** and ** A Legandary Night in ********** ** for Aug 23, 2024 at ************************. I paid ****** for 2 tickets. The concert was canceled and I was notified by etix on July 23 2024 stating I would receive my refund in up to 14 business days. It has now been 25 business days and I have not received my refund. When I received the cancelation notice I contacted etix to let them know that the card I used for the purchase had been compromised and closed. They assured me that the refund would go to my account attached to the card and that the card being closed did not matter. I checked with my bank 2 weeks ago and the refund was not there and then again today and the refund is still not there. I made 4 different calls to etix and ***** could help me. Today I called and spoke with a rep ****** @ 11:47am) that told me they would need to contact their supervisor about my situation and then returned saying there were no supervisors that could speak to me and I would need to open a claim and it would be escalated. They then said that the claim could not be escalated because of no supervisor being available and I would have to wait 24 to 48 hours for etix transaction team to respond via email. I asked to speak to someone physically and was told there was no way to do that. If I wanted a supervisor to get back to me faster than the transaction team, I'd have to email etix at ********************************** ********************* I feel like this refund has taken way too long and that I am now getting brushed off. $610 is alot of money and I deserve it back ASAP.

  Business Response

  Date: 09/09/2024

  Per our email request on September 4:
  
  According to our system the refunds have been processed back to the account used for the transactions on July 27th. I have attached two receipts showing the successful transmission of the refunds. Please provide this to your financial institution so they may be able to trace the funds.
  
  If the card used at the time of purchase has been compromised or expired and replaced, your bank account number would not change. Thus, the refund would still apply to your account, regardless of the card number changing. If you still have an account with this bank / card issuer the refund will likely be transferred with no further action necessary on your part. I recommend speaking with a manager at the bank / card issuer to confirm whether or not your refund will be processed back to your account. The manager should be able to provide you with confirmation as requested above if the refund was indeed returned to Etix.
  
  If you no longer have an account with that banking institution, the procedure is different as we will be able to issue a check with supporting documentation. You will need to supply a letter from your former bank / card issuer stating the following:
  
  Your account is closed
  All refunds to your account will be rejected and returned to the merchant
  
  
  Please also confirm:
  
  Your mailing address (so we can mail you a check)
  The last 4 of the card used at the time of purchase
  
  
  Please reply to this email with all requested information. If the card issuing bank needs to submit any documentation via fax, send to ************. It can be sent to Attn: *** and must include your full name and Order ID on the fax.
  
  Until this information is received, we cannot proceed with any further assistance on this matter. Thank you for your understanding and we apologize for any inconvenience.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived to the festival and within minutes the fest was canceled due to a severe storm. Told to evacuate, but no where to evacuate. Was left in a line of thousands of people to wait for shuttles and still ended up walking back to my car (miles away). 2nd day of fest I was turned away as I was boarding the shuttle due to "weather" although the sky was clear and fest was advertised as rain or shine. The remaining 2 days were canceled. No communication regarding refund requests from etix for 12 months.

  Business Response

  Date: 08/29/2024

  Thank you for contacting Etix Customer Support. Although ****************** provides ticketing services for Blue Ridge Rock Festival, our client asks that we direct all patrons to their customer support team at ************************** to offer you a resolution. Please contact Blue Ridge Rock Festival Customer Support at ************************** for assistance.