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Find a Location

Lulu Press, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lulu Press, Inc.

      700 Park Offices Drive Suite 250 Morrisville, NC 27560

      BBB Accredited Business
    • Lulu Press, Inc.

      PO Box 12018 Durham, NC 27709-2018

      BBB Accredited Business

    Business ProfileforLulu Press, Inc.

    Book Publishers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    44 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/22/2003

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Lulu Press, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lulu Press, Inc.

        700 Park Offices Drive Suite 250 Morrisville, NC 27560

        BBB Accredited Business
      • Lulu Press, Inc.

        PO Box 12018 Durham, NC 27709-2018

        BBB Accredited Business
      Location of This Business
      700 Park Offices Drive Suite 250, Morrisville, NC 27560
      BBB File Opened:
      7/28/2003
      Years in Business:
      22
      Business Started:
      2/5/2002
      Business Incorporated:
      5/28/2003
      Accredited Since:
      8/22/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lulu.com
      • Lulu Enterprises, Inc.
      • Lulu Jr.
      • Glasstree.com
      Business Management
      • Mr. Robert Young, President/CEO
      • Ms. Rachel Braynin, Operations Director
      Contact Information

      Principal

      • Mr. Robert Young, President/CEO

      Customer Contact

      • Ms. Thomas Bridges, Manager of Customer Support
      • Mr. Robert Young, President/CEO
      • Ms. Rachel Braynin, Operations Director
      • Ms. Lali Szumowski, Account Representative
      • Gilda Cabrera
      Additional Contact Information

      Fax Numbers

      • (919) 459-5867
        Primary Fax
      • (919) 447-3198
        Other Fax

      Email Addresses

      Website Addresses

      Customer Complaints

      44 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/05/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On December 2nd, 2023, I wanted to self-publish my first book through Global Distribution. I've purchased my own **** via ******, and wanted to use that **** for my first book.In the segment where I input all of my information for the ***** Lulu claims that the **** was already in use, thus, halting my progress in self-publishing. However, the **** I purchased was never used, and I contacted ****** to confirm that. ****** told me to contact Lulu, but they [Lulu] do not provide convenient service via phone call for customer support; only the flawed ticket system. I am unable to start my first book due to this false claim that my **** has already been used. I just need a more reliable and faster way to contact Lulu to resolve this issue.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stephen M

      1 star

      06/14/2024

      why would anyone want to do business with a company that doesn't have a phone. I have tried contacting them with problems by email with little or no help. I am going to see jf I can offer them money for them to give up all rights to my book.

      Lulu Press, Inc. Response

      06/17/2024

      Thank you for reaching out to Lulu via the BBB.While we do not have phone support at this time, we are available via email and have live chat weekdays from 10am - 4pm Eastern time. We see that you reached out to us a few times via email, and agents have responded to you each of those times; however, it doesn't always appear that you received our responses. The most recent reply email was sent to you by an agent today and a previous message in response to this question was sent February 9, 2024.Please be sure to add lulu.com as a safe sender in your email. In addition, if you have not received a response to a message within 48 hours, please check your spam, junk, and/or marketing folders as our message may have been routed there by your email provider.For your convenience, I will also include the answers to your questions here. Lulu.com holds no rights or copyright on your work and makes no claims or restrictions on the ownership of your work. Rights and copyrights remain with you as the author and creator and you are free to publish elsewhere if you would like. The Content section of the Membership Agreement outlines the rights maintained by both Lulu.com and the account holder and can be found here: ******************************************************* If you have any further questions, please reply to the last email that was sent to you to reopen the support ticket so that an agent can further assist you.Lulu Press, Inc.

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