Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i cancelled my contract with this company and they refuse to release my deposit. i feel they were giving me a run around telling me different things company's moving many people are out for jury duty etc i told them that they didn't add in their contract the Law that my state requires every contract to have MGL c. 93,s48: MGL c. 140D, s10 or MGL c. 255D s14 i did file a complaint with my credit card company and also the Massachusetts attorney generals office. all i am looking for is my deposit back of $2143.20

  

  Business Response

  Date: 03/31/2025

  Attached you will see the signed contract from the customer stating that the lead time is 10 weeks from the time he is fully ready. After speaking with the customer last week, his pad will not be ready until this week. Carport Central has been fully responsive to Mr. ********** Unfortunately, deposits are non-refundable per contract signed on the 18th of March. 

  Customer Answer

  Date: 03/31/2025

   I am rejecting this response because: i tried calling them about the Massachusetts law that they need to put into their contract while doing business in ************* which they stated they don't need to have that in their contract if you look back on others complaints they use the same line pad or building permit is not ready yet  I CAN TELL YOU I HAD MORE CALLS AND TEXTS TODAY from this company and one of their side companies about installing my building i also have text messages from this phone number ************ stating  ***************** accept my apologies for any prior miscommunications another cover up from this company I did file a complaint with my state attorney general regarding this matter  all i am asking for is a full refund of my deposit  that they do not want to return Stop blaming your customers and own up to the bull s*** you put your customers through i know when my state gets involved they will end up fining this company for not fallowing mass general laws. this could be handled with my deposit credited back to my credit card or an exact delivery date and install date i already have a building permit ************ building inspectors number to verify permit. company asked me to send them pictures of my forms for my pad  to cover their **** which i sent them i am not the one BS  or lying i have been straight up front with them  from day one i cancelled credit card stop payment on march 18 2024 so right there should prove i am right massachussetts has a Cancellation rights under MGL c. 93 s48.. if they or The BBB dont want to make this rtight we will let the lawyers handle it   Cheaper for them to just return my money  thank you
  
  
  

  

  Business Response

  Date: 04/01/2025

  Dear *******,
  
  Regarding the state law you mentioned, that point has not been part of our discussions. Our conversations have consistently focused on the installation date, which you've expressed concerns about.
  
  As stated in your contract, the lead time is 10 weeks from when the site is ready. Since it has been less than two weeks since you signed the contract, we're still within that timeframe. Additionally, you declined to verify the order during our call, which is a necessary step to schedule your installation. You also mentioned that your pad has not yet been poured, meaning the site isn't ready for installation to commence.
  
  To move forward, please send us a photo of your completed pad along with a picture of the permit you've obtained. Once we receive these, we will gladly start the 10-week lead time for your project, as previously discussed.
  
  

  Customer Answer

  Date: 04/01/2025

   I am rejecting this response because: refund my money that's  what i been saying since the beginning read or have your lawyer look up the mass general laws that i put in my respose you might just want to refund my money because you did break the law for businesses in mass about canceling and refunds and did not have the proper ******* that my state requires stop trying to turn this around on me its your company look at most of your reviews most say the same thing if your company was not trying scam people by saying they said this and that we know what was said and all communications i have everything saved  dates times.  i am a business man my self. i would have just refunded the unhappy customers money. But i am not a thief like your company. trying to  keep my deposit , my lawyer said when i am ready if i don't get my money back because you broke my states law  and i can sue for 3 times the amount. all because you did' not put certain things that my state requires in the contract .. refund my deposit  is the right thing to do but you don't seam to be doing the right thing  and i am not the only one. due your company a favor have a lawyer look into mass law, they will tell you just refund the guys money . Thank you
  
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a carport from Carport Central, EMB Metal Buildings was the manufacturer. The crew they sent to install carport tore huge chunks out of our asphalt. They obviously did not know how to install on asphalt. We have reached out multiple times for a resolution to the damage done. We did not do a final sign off on the Contract when the crew was finished, but they still charged our card the final payment. We notified them the same day of our issues, and again the next day, and multiple times since. They have a satisfaction guarantee, but they drag out doing anything until that timeframe passes, so they don't have to fix the crappy job they do. Taking payment from a card without final approval is fraud, this company does not standby their satisfaction guarantee.

  

  Business Response

  Date: 10/16/2024

  Our apologies with the situation our Manufacture has done. This matter is being handle by management at Carport Central and we're reaching out to the Manufacture (EMB Metal Structures) to ensure that this matter is going to be taken care of. We will contact the customer with an update on the matter. 

  If there are any problems or anything else needed please feel free to reach out 336.415.3776

  Customer Answer

  Date: 10/16/2024

   I am rejecting this response because:
  
  They have been telling me for almost 30 days they are handling this with upper management.  But nothing ever happens.

  

  Business Response

  Date: 10/17/2024

  One of out Manager's here at Carport Central Elba has reached out to you and you both have came to an agreement. Thank you for letting Carport Central know. We are always glad to help as much as we can.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22422508, and I accept it.  But if work is not completed within a reasonable timeframe preferably within the next 2 weeks and has to be done to our satisfaction or another complaint will be filed.  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carport central refuses to give my deposit back of $3500. They made me sign a document stating that it would be a nonrefundable deposit with several verbal promises that if the township denies the architectural plans to build a carport in my yard that they would refund the full amount. The township denied the plans due to the anchoring system. Carport central, has refused to refund my money, even though I cannot legally do business with them. I do not have any concrete documentation supporting the verbal agreement, but I have text messages eluding to it.

  

  Business Response

  Date: 04/02/2024

  Our permit department that we have in house was working with the county and customer to get this resolved and passed. The customer got impatient and said this was costing more than he had anticipated. He then disputed his card and now has made his way to the BBB. Carport Central has been doing everything they could to help the customer with the process 

  Customer Answer

  Date: 04/02/2024

   I am rejecting this response because:
  Impatience has nothing to do with it Carport Central did nothing by way of communicating the information that was requested by my township. I was on the phone and sent several emails to the third-party company that carport central uses, American Building Network. They use this company to complete all their designing and specifications. Both my township and myself sent several emails back-and-forth with **** and other representatives from American Building Network, who was unable to provide the specification sheets and characteristics of the Helical auger anchoring system that is used on this type of structure. After five months neither Carport Central nor American Building Network has able to provide this information. As a matter of fact, I was told that this information is unavailable and they do not have the specifications that were required.  This was conveyed to myself and ******************* from **********************.  That is the reason for the official written response from **********************, denying the plans for the project. Carport central, can blame impatience all they want but the fact is is that they promised a refund upon Township denial. Township denied the plans. Carport central refused to refund my money, even though we are not conducting any business together in the future due to their lack of due diligence in providing the proper information to my township. 
  
  

  

  Business Response

  Date: 04/02/2024

  **** sent the specs over 12/1. American Building Network is a sister company of Carport Central. So yes, both parties worked together on this. We are sorry for the inconvenience and would still love to get this unit up to you. 

  Customer Answer

  Date: 04/03/2024

   I am rejecting this response because:
  
  Attached are emails from *******************,from **********************, asking Carport Central and American Building Network for proper specifications on the anchoring system. Also attached is a sample spec sheet that Lower Salford provided to Carport Central that another company actually filled  out, so they could see exactly what to do. Also included was a blank copy for them to fill out. This form was never returned and was completely disregarded by Carport Central. The architectural plans from Carport central have been attached and as you can see there are no specifications on the anchoring system with the plans. 
  Carport Central has had several months to provide the required information and they have not done their due diligence causing us to not legally be able to do any business, as per Lower Salford Twp. As a result of their lack of due diligence I have decided that any further business dealings with them would be detrimental to myself, the consumer. Yet Carport Central, for some reason, will not release my deposit. 
  

  

  Business Response

  Date: 04/09/2024

  Attached you will see signed contract and terms and agreements. The contract does state we will refund if the county denied the permit. However, the permit wasn't denied. The county needed more information regarding anchors and that was provided from our sister manufacturer, American Building Nertwork. 

  Customer Answer

  Date: 04/10/2024

   I am rejecting this response because:
  
  Well, thank you Better Business Bureau because this is the first that Im actually seeing this document. Carport Central tried to send me a different document that was not my signature. This is actually the document that I signed and we all now can see that the agreement was to refund my deposit if the township denied the plans and I have submitted the letter from the township denying the plans, for some reason carport central is still trying to hold onto the money and claim that the official email from my township does not count. I think its clear as day after receiving this document what the appropriate decision is in this situation. Thank you all for your time you have been wonderful. 

  

  Business Response

  Date: 04/11/2024

  Attached you will see what we sent to the inspector with the highlighted areas showing the information required 

  Customer Answer

  Date: 04/25/2024

  Attached here are three snapshots of emails going back-and-forth between myself, **** from American Building Network and ******************* from my township. Here it can be seen that the specific document with the requested was sent to ****** as an attachment, asking her to fill it out. On December 1, ****** responded with an email saying that she spoke to her manager and who said that They cannot fill it out and they have nothing to do with that. As a consumer, Ive got to figure out what Im doing with my project at this point because all of my things are now placed in storage while we wait an absurd amount of time for something thats never going to happen. I spoke to my township again today and they confirmed that one of two things happened in order for them to actually write up a denial: one is that nothing was ever received or two, what was received was not up to par and to their standard. Either way, it called for a denial of the plans that I signed a contract for.  I did not sign a contract to alter building code, structure or foundation. I signed a specific contract for a specific reason for a helical auger anchoring system, which was denied. That is a fact.  I have also reattached again the signed contract, and highlighted, on page one, the sentence that says that if the plans are denied that the deposit will be refunded.  I have also reattached again the email from the township OFFICIALLY DENYING THE PLANS due to the helical auger anchoring system.  If my attachments arent going through, please let me know because everything is there and according to contractual language, What we agreed on is if the township denies the plans, we cannot move forward, and the deposit is to be refunded.  

   

  

  Business Response

  Date: 04/26/2024

  Attached you will see on December 5th where we forwarded over the information that was requested to the email of **********************************. We provided what was asked so not sure why that was stated on from the inspector. Also, the building itself was not denied. The customer can still have this building if put on concrete. 

  Will meet with upper management on this yet again and gather their thoughts moving forward. 

  Customer Answer

  Date: 04/26/2024

   I am rejecting this response because:
  
  It doesnt matter what type of building it could have been. You cannot just manipulate contract language to your liking.  The type of building that was proposed is was what we agreed upon for financial and contractual reasons.  That building required a helical auger anchoring system. Carport central could not provide the proper specifications to the township, they failed to do their due diligence.  Six months is not reasonable and prudent amount of time for them to provide information for me.  Carport Central just yesterday provided me with some type of documentation but unfortunately that still does not suit the townships needs. And at this point we are far beyond any positive business transactions. I would not let carport Central representatives anywhere near my property at this point. No, I had my van, but I have my dump truck now we really need screwdriver just a wide. I have a pencil. As a consumer I decided that carport central is not a reputable company with whom I want to do business with. The engineers told me they cannot provide the information needed, and after several months of carport central failing to provide the specifications,  the township recognized that and drafted a denial letter. 
  At this point, there are two factors here: Page 1 of the  contract states that if the township denies the plans for Whatever Reason, The deposit will be refunded. The township denied the plans and the deposit has not been refunded! 
  The contract does not state that if the township denies the plans that carport central can manipulate its way to keep my business, and my deposit. It says that It will be refunded!

   

  

  Business Response

  Date: 05/06/2024

  We are currently working with upper management on this and will have an answer to you as soon as possible. 
  

   

  

  Business Response

  Date: 05/14/2024

  Please provide us with a permit denial from the town on an official letterhead and we will get the deposit refunded. 

   

  Send to *****************************************

  Customer Answer

  Date: 05/17/2024

   I am rejecting this response because:
  
  Lower Salford refuses to provide any further documentation than they already have because they do not want to get involved in any type of future litigation.They have already sent all parties a formal notice of denial. At this point, I am waiting on a decision from Carport Central, based on a recent verbal conversation, to handle this outside of court. 

  

  Business Response

  Date: 05/17/2024

  We have agreed to return half of the customers deposit per his conversation. 

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15, 2024 I paid deposit of $587. 35 on a carport installation onto my property. In my initial conversation (01/12/24) with the agent ********** was told that I would be responsible to pay to pull the permit myself if one is required. He said that Carport Central would check and let me know if I need to pull the permit and that Carport Central will provide me with all the paperwork required if a pull is needed. Several days later since he asked for the deposit I assumed the company had determined that a permit pull was not required.After a few days I decided to double check if a permit pull was required. I went to the ***************** of ********************** He informed me that the building plans were in violation of the county's Zoning Ordinance and the structure could not be built. The Zoning Ordinance requires the carport be:--10 feet from the principal dwelling. (Mine was going against my house.) --3 feet from all other lot lines. (Mine was going to be 6 inches.)I don't have space on my property to adjust to these two requirements. I immediately got in touch with **** and asked for a refund for my deposit. He asked for a copy of the Zoning Ordinance for carports in my county which I provided to him. Several days later I got a call from another agent from Carport Central who said a refund has been denied.

  

  Business Response

  Date: 02/28/2024

  Good morning, 

  Carport Centrals partner manufacturer sends out all generic engineered plans for your build to help pull a permit but doesn't always ensure that they 100% will work. We do not check your county to see if a permit is required. On the contract and terms and agreements that you were to read and sign off on, they state that its the customer responsibility to do their due-diligence  with the county to see what is required and once signed the deposit is non-refundable. I am sorry for any inconvenience that this has called. Your deposit can be used as a deposit on a future build if there ever is one.  

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my notes are great detail of the issue. The problem started on November 15th 2023 I was assured that Gabby was going to make sure that a refund was given. Not ONE time have they called me and now we are 3 months into the mess I still have been issued a refund. The last $3000 payment that was made is being disputed by **** ** *******.

  

  Business Response

  Date: 01/25/2024

  We appreciate your feedback letting us know about your experience. We will use this to assess and ensure our communication from our partner manufacturers with our clientele improves. We do apologize that we were not able to fulfill your addition to your existing building. In regards to the refund of $3,000.00 we did authorize the dispute back to the card that payment was received upon. 

• Initial Complaint

  Date:01/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with Josh G**** from Carport Central for weeks getting estimates for a 3 bay garage. He kept pushing for a deposit when he didnt have the details correct. I kept asking him to correct the details in the drawings before I gave a deposit. He corrected the drawing details after 2 attemps because it wasn't correct after 1. We next discussed the Town had to accept his drawing and what was on it. Him and I dicussed the snow load requirements per his expertise. He said he knew 43 psf was acceptable in ** where I lived. Next I said (talking on the phone) I wanted to check with the Town of ******** where building would be built as I live there. He said oh don't worry I'll call them now and make sure the plans are acceptable. He called me back a short time later that day and said the Town of ******** accepts these drawings as is for my buiding permit. I next received plans through email and printed them on Oct 12 2023 then went to the town ( after giving Carport Central my deposit on Sept 27 2023) and they rejected the building plans on Oct 24 2023 due to too low of a snow load. I called Josh out on it and he blamed me saying the contract states I needed to know that when he conned me saying he checked on that and it was good. Next Josh wanted $5000 more to build this building per *** code w a 50 psf snow load. At that point I told him I had to a budget and could not afford that. Next he tried to bully me into building a 2 bay garage to fit my budget and the snowload required. I thought about it for a day and decided I did not want a smaller garage and I do not want to do business with this man or company as he had conned me with many lies. I purposely text messaged him my concerns, complaints and accusations of his dishonesty so I can get those printed out by my cell provider if needed. He has refused to refund my money after I made several demands for a refund. He totally conned me. My last demands on him were in Dec 2023. Please help get my money returned I am disabled.

  

  Business Response

  Date: 01/18/2024

  Good Morning, 

  We do apologize about the inconvenience that has taken place during this process. Josh used the correct resources to find out your snow load which everything pulls up 40 psf. Which is what the competitor quote had as well. Once he called the county, it was to verify that they would accept our master set of engineered plans. 

  I am now working with the manufacturer on your order to see if there is anything we can do and keep the price the same.

  I will be reaching out to you with the answers I receive.

  Any questions in the mean time, please do not hesitate to reach out to me.

   

  Michael B***

  Sales Manager

  ************

  Customer Answer

  Date: 05/08/2024

   I am rejecting this response because:

  I filed against this company previously because the salesman ******************* got the snow load wrong on my garage plans. He sent me new plans with up graded structure which is all I was focused on so i signed them. Immediately after signing them i noticed they still had the incorrect snow load as they did previously. He had 40 psf and I need 50 psf for NYS. Its been 2 months of me emailing plus texting him and the planning company but theyre ignoring at this point. He did text me 2 months ago saying it would be fixed yet still has not. Please help I would like a refund if he will not finish the job. Its been 6 months.

  
  

  Desired Resolution / Outcome

  Desired Resolution:

  Finish the Job

  
  
  

  
  

  

  Business Response

  Date: 05/08/2024

  I just tried to reach out to the customer. He should have as of this morning a new contract showing 50 psf and new plans in his email that covers the 50 psf as well for his county. 

   

  If anything else is needed please contact me at ************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a loan agreement 06/29/2023 for a 3-car garage metal building. I was told the building would be installed 8-12 weeks from date of signing. After signing the nightmare stated with the permit that is required for the building that I was required to apply for. Prior to signing I was told a permit was not required for my county. I have never done this before and had no idea what I was doing. I had to get a surveyor to draw this map for the permit office and I included the price in my loan. The money was sent to Carport Central finance office 12/12/23 and they have not sent me the funds yet and I have paid the surveyor $3200.00 plus the 415.00 for the permit. They have lied to me on several occasions stating the check was sent 2-day mail last date I was given was 01/05/2024. Now after I have applied for the permit, they are stating the building will take 20-22 weeks to get installed and they cannot give me a concrete date. The finance manager stated I don't know who told you that, but I can guarantee you it will not be that long. They will not release me from this contract, pay me my 3200.00 because they alleged, they have already had the building constructed it just not fabricated. This company have done nothing but make broken promises and tell me lies since day one. I would prefer not to do any business with them at this point, I can't trust anything they say. I am in direct need of the $3200.00 and they need to send my check ASAP. I also need my building done based on the timeline I was quoted before you had my signature, 8-12 weeks. I call and request to speak to Head manager in charge and keep getting routed to the alleged general manager, salesman or finance manager. Today the finance manager which called me on Wednesday 01/03/24 to verify the check was put in two-day mail would not come to the phone or return my call. Once again, no check in mail today. This company have their deposit and will leave you dangling for your building.

  

  Business Response

  Date: 01/11/2024

  Good Morning,

  As previously stated your check is on the way and is supposed to be there Friday. As far as the lead time, I will get with the manufacturer and work on that. I do know it will not be 22 weeks. 

  Please let us know when check is received and I will be in touch regarding lead time 

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carport central sold us buildings that they could not do they actually sent over engineered drawings and our county refused now they need to analyze the safety and structure of the building I was told if permits could not be obtained than they would cancel and refund per *** H**** company is now saying they will not refund and want us to work with them on unsafe build that they have never done I understand your frustration, I do. I realize it may not seem that we are working on your issues, but we are. Your issues are not an inconvenience. They are a learning curve for all involved and we are working on solutions. Neither myself nor the management team and our in-house engineering have previously encountered a 1'8" wall for a Residential structure. This is new to all of us. Not that your engineering is not accurate or correct, it just doesn't work for your project. And unfortunately, engineering is not always a quick fix. Our in-house engineering is working with ***** ** ***** engineering to find a solution. There are tests and analysis that *** engineering must run to confidently sign off on revised fabrications. From what I have been told, that is what is currently taking place. I do apologize that things are not moving as quickly and smoothly as we would all like them to. I also apologize that communications have not met your expectations. I agree that communications and reactions could have been handled differently on both sides. We all understand the time constraints that you guys are working against. As soon as there is additional information or updates available, you will be made aware. I am hopeful there will be more detailed answers coming this week. Thank you, ***

  Customer Answer

  Date: 09/27/2023

  Was told by *** H**** that if we can not get permits for the buildings all funds would be refunded

  

  Business Response

  Date: 09/28/2023

  Good morning, here at Carport Central we strive to make sure every customers experience is exciting and wonderful. We work with many different manufactures across the nation who have the same values as we do. Here at Carport Central along with ***** * ***** who is the manufacture helping with this home we strive in making sure that safety is our number one priority. When the customer reached out to us saying there plans would not work because the legs were 18" wide we reached out to the manufacture and the engineering dept to start analyzing the opportunity. The engineer dept was able to accommodate the customers needs of wanting 12" legs so it would pass with **** County. We reached out to **** County permitting office to follow up however the customer will have to give us the ok in order to speak with them. We are sorry that they feel like we have not done enough to help them however we immediately and promptly communicated with the customer and manufacturer to resolve the issue  as quickly as possible. The elapsed time is only because the time related to designing the structure to accommodate the customers needs. Along with the time need to analyze the changes there were increased cost needed to complete the analysis the manufacture absorbed the cost to rectify the situation. From our understanding engineering has submitted the updated design to the customer in order to obtain permits and processed with the project. Please let us know if you need any further information.

  Customer Answer

  Date: 09/28/2023

   I am rejecting this response because:

  this is all complete lies from carport central we contacted *** H**** on 9/12/2023 let her know that **** county would not let us turn in permits due to the engineering she also confirmed on a recorded line saying that if we could not get permits we would be refunded all our money we than kept reaching out no answers we asked for a manager or a owner someone who can help us to contact us we felt left in the dark we than called and finally talked to a manager that told us he does not make money off of us laughed and sighed that is also on a recorded line this company records all there calls some u know and some u don’t which is illegal to do finally after another lie which we were told managers and engineers were in a meeting and we would receive a call back we waited than waited that Monday no answer u till we put in the bbb dispute no one would talk to us we were told in an email that the building carport central sent over to the engineer could not pass for our county which we can not get permits per the email they needed to test and analyze the safety of the building when we reached out to there sales department we said we wanted a residence we said what size we wanted was told they had done these before and all good our sales person asked us for windows and door frames and sizes and we submitted those to her she drew up plans of the exterior sent them to us we approved she sent them to engineering we took what they sent us and the engineer did not engineer our residence as a home he did not do county codes the windows did not meet fire codes and who knows what else we are not engineers we only asked for the size of the building we were hoping to get if they would have said no we never did this size and testing and analyzing would need to be done we never would have worked with them to find out that carport central stands by the original blueprints there engineer sent us to not be safe for us to build is more disappointing and that is why we do not want to work with them and repeatedly in email and on phone asked for cancellation due to the promise we would receive refund over recorded call with *** H**** if permits could not be attained by the engineer plans we received i Have now been blocked on ******** reaching out for help from them and customers but now I’m blocked bbb is the only one who can help us and seeking an attorney have a call appt today I don’t understand why a company who admits failure can not just accept refund and let all parties move along but instead they are continuing to make them self look bad I have all the emails and on here the bbb also has the dates of when I had to reach out to get any help. Very dissatisfied and the company should not be allowed to sell a building as a residence and than allow a engineer to engineer as a shop/garage I don’t believe anyone would be satisfied with this from any company.

   

  
  

  

  Business Response

  Date: 09/28/2023

  We are sorry you feel this way. We have tired to do everything we can to make sure the opportunity is resolved. We would love the opportunity to talk to your county permit office about the advised plans for the legs . If you could give them the ok to let them speak with us that would be wonderful that way we are all on the same page with why there saying the plans are not safe for a home.  

  Customer Answer

  Date: 09/28/2023

   I am rejecting this response because:
  This information was given to *** h**** of the contact person with email and direct line at **** county gave that info the day we were denied at our county *** had all details of what we knew and no one cared since that day till we filed the bbb per Michael at carport central and Nathan this order has been cancelled Nathan told my husband on the phone yesterday he was taking our cancellation to upper management we do not feel safe working with carport central since sold building and let us go to the county with plans that carport central designed but could not be a residential building due to fire and safety codes. 

  
  

  

  Business Response

  Date: 10/09/2023

  Good morning, we did use the information that was given to us. Jann at ***** * ***** has reached out to **** County to try and communicate with them on the plans since the revision of them. However the County Dept let us know that we had to have either Mr or Mrs ******* give them permission to speak with us. if there is anyway that could happen we could all try and get everything handled. Here at Carport Central we are trying to insure that the plans are exactly what **** County wanted.  

  Customer Answer

  Date: 10/09/2023

   I am rejecting this response because:
  This is absolute not true I gave all the contact info to carport central and the contact person said they could call and ask any questions I reached out to the contact I gave and carport central or anyone ass ovulated with this has not reached out company continues to lie and make up stories to try and look good but all has been a complete fraud they sold us a building sent us engineered drawings took to county said not for a reaidential than after contacting business several times no answer no manager the sales rep was completely confused than once they said they had not wanted to reach out to help we contacted bbb since they want to show it’s on us but it’s not we have everything at the beginning and no one reached out we were told they don’t make any money from us laughed at and treated like we are not a customer that has 19 thousand dollars on the line not u til we contacted bbb did the company want to talk but it was all in email never a call we kept trying to call Ryan the emails became so not easy to talk to them told than that this size building they never did and needed further testing and analyzing and that was not what was told why would we want to be a ginnie pig for a home we are building that they said in email never has been done and needs testing I was shocked to see that all communication with sales rep was yes we do these all the time no worry but than after the company receives ur money they don’t care and have respect and morals in place not one person in the company has been respectful to us has turned into a real sad situation for my husband and I promised and they failed 
  
  

  

  Business Response

  Date: 10/16/2023

  Carport Central has decided to move the customers deposit towards the balance due of the customers other building that has been purchased 

  Customer Answer

  Date: 10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  we accept Michael b*** called last Tuesday but no word since was going to send new contract info but still nothing as of today. Also carport ventral was in contract to ***** ** ***** to prove odd plans for our residence that unfortunate is not happening and ***** ** ***** is saying they don’t refund but we did not hire ***** ** ***** and was not our choice and carport central is to help us get out money returned for our residence that is canceled since our contract was with carport central they hired ***** ** ***** and told us to pay them direct need a response on how this will be processed and refunded 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/22/22, I put a down payment of $2,983.43 for a garage building with Cameron, of Carport Central. The building to be provided by ***** ** ***** ********. I ordered this garage building in the winter but it was too cold to pour concrete. Amber of ***** ** ***** ******** contacted me on 3/16/23 via e-mail about scheduling. I informed her that when the weather allowed me to pour concrete, I would contact her. I contacted her on 4/22/23 via email and informed her that the concrete would be poured on 5/7/23. After the pour I contacted ***** ** ***** ******** more than 5 times, leaving messages that the site was ready. Eventually I spoke with someone who said the rawhide color was out of stock. Another time I called and spoke with someone, I was told the color wasn't a problem; it was the heavier gauge steel that I ordered. On 7/20/23, I contacted Cameron at Carport Central to inform him that no calls have been returned from ***** ** ***** ********. He said he would look into it, I didn't hear back from him. On 7/31/23 I tried to call ***** ** ***** ******** customer service 5 times and could not get a person on the line. I managed to contact Alandra, in the accounts payable department, and told her the difficulty I was having. She assured me that Walter in the scheduling department would call me that day, he didn't. On 8/1/23, I contacted Amber and she said she would have a supervisor call me, no one called. On 8/7/23, I contacted Michelle and was told that I would be contacted by a supervisor, again, no calls. On 8/11/23 I contact Beth, she said she was going to mark my order 'cancelled'. I said," I am not cancelling it, but if you cancel it, that's fine." On 8/15/23, I contacted Cameron at Carport Central. He said he was going to check with Nathan and Ezekiel. I did hear back from Cameron via voice mail that the heavy gauge steel is not the issue. I don't know what the new issue is now. Other than Cameron, no one has returned my calls.

  

  Business Response

  Date: 08/16/2023

  The Building Specialist did reach out to the customer yesterday as stated. I have talk to the manufacturer myself and they gave me a lead time to have his building installed within 2 -3 weeks. 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company for almost a year now trying to get a Carport. I paid the deposits I’ve got the permit. I’ve jumped through all their hoops. Now they’ve sent me a drawing and they expect me a 68 year old woman to go outside and measure the whole area of the carport, including from the roof to the ground. I’m physically not able to do this. The company won’t move forward until they get the measurements. But they won’t help me get them. I’d like some assistance in managing what this company requires of me as a customer to complete this job. I feel they are responsible for the measuring , and I would like to see the job completed.

  

  Business Response

  Date: 07/17/2023

  We sent the customer her contract with terms and agreements that explains its the customer's responsibility to make sure everything is level and ready for the install. Our customer service manager has been speaking with her telling her this is normal and the manufacturer would be contacting her and asking her to do a few things to make sure the building and measurements would be correct when they got there. She is refusing to talk to them we have tried everything and explained everything to her she refuses to work with us.   

  Customer Answer

  Date: 07/19/2023

   I am rejecting this response because:
  
  I have a series of emails to and from all of these people asking them to help me give them what they need.
  

  Not only have I done that now I’m in the middle of dealing with this subcontractor who is throwing all kind of additional problems at me.

   

  It seems that because of all the new regulations here in **orida, this company is not going to be able to install a Carport on my property.

   

  At this point, I have asked for my deposit to be refunded so that I can get the work done by a company here in **orida who is familiar with all of the rules and regulations here

  

  Business Response

  Date: 07/19/2023

  Good afternoon, Im very sorry for the way you feel however its standard policy of what's being asked for the customer to do. The company that is installing the Carport is located in ** so they do know what has to be done the proper way. I hope that the install of this building will continue and not let something so small stop that.   

  Customer Answer

  Date: 07/19/2023

   I am rejecting this response because:
  
  I don’t think this is some thing small. Carport central now has me dealing with Littleton construction company. They are telling me I need anchors on my house and my cement driveway to be cut. And no one‘s giving me a price for any of this additional work that was not discussed with me was not told that I needed. I was not part of the original quote that they gave me. The budget I live on allows me to spend what the original quote was. If they were going to now start adding thousands of dollars it’s out of my price range. I wasn’t advised that this could happen and I’m not prepared for it. I need someone to let me know what is involved exactly how much this is going to add to the bill. I already have that I was quoted. These people are not cooperating with me they’re not making it easy I have four or five different companies that I’m dealing with and they just shift you a row not that’s not me that’s that . Then, when you call them, it’s not them it’s someone else. And I’m playing monkey in the middle while these people torment me. This needs to be resolved. My health needs to take priority over all of this corruption.