Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle is a horrible company. Currently filing a law suite with the ones based in **************. They installed a building for me for a little north of 15k. Ended up installing the wrong garage and side door. Come back out and fixed the garage door and left the side door untouched. They raised 2 doors 6 for concrete and left the main entrance door on the gravel. (First of all the concrete should of been poured first Ive found out) Im almost a year after their install date and my door has yet to be fixed. They hang up on me, and the contractor in ********** when we call. The owner ****** is a straight a hole and talks over you when u try and bring up a complaint. Defends her workers even though there are supposedly recordings . I spent 15k and a year later still havent used the building so I would stay away. BBB has been contacted as well as my lawyer filing a suite. Ill be adding reviews on every page eagle has and making sure everyone knows this is a company that only wants ur cash then blocks you out like youre nothing. Hope this helps someone save money and time from corporate crooks.

  

  Business Response

  Date: 04/18/2025

  Good Afternoon ****, 

   

  ****** from our *************************** will be contacting you today to provide you with next steps, and the resolution to your situation. 

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:you have been saying this for almost a year after taking 15k of my money. I was promised to be reimbursed for the rental for my company which you (******) the owner said your employee lied and you would fire her over it. 
  also youve said someone would come out for the same amount of time or schedule. So until its fixed and everything is as promised I do not accept this. 
  
  

  

  Business Response

  Date: 04/22/2025

  Good Afternoon ****, 

  We have been trying to reach you since last Thursday (4/17/2025) to discuss the resolution to this matter. There were voicemails left for you on Friday (4/18/2025), and they have left another voicemail for you today (4/22/2025) . Please return our call as soon as possible so we may discuss a solution. 

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:
  
  I have talked to **** and ****** both and they already stated on the 21st there coming back out this week. lol. Shows how Mickey ***** your operation is. Pathetic to say the least. You all need to communicate better. 
  

  also my contractor I bought the building from messaged this morning at 8:30 am confirming she talked to ****** yesterday. Not sure where the disconnect is. I have talked to you all. You had ****** tell me hes gonna come do work and not bring any money you promised back because hes gonna fix it and yall will ghost me till court. ************* with reviews to match. Ill never recommend you to anyone the fact Ive had to wait almost a year to get a door fixed is rediculous. And how **** ****** the owner is when a situation is presented to her is dispicable and very unprofessional. I spent 15k with you and got treated like trash. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Eagle Carports to order replacement parts for my existing Eagle Carport Structure that was damaged in Hurricane *****. I had no issues coordinating to order the materials on January 30th, 2025 and for them to secure payment. Getting the materials began the challenge. On Feb 5th, 2025 were were confirmed to deliver the materials on Feb 12th, I was contacted that weather was an issue and my new date was Feb 18th. I took off work to be there for the delivery and never received a phone call, when I called they told me again weather has impacted delivery. I was unable to be available for delivery the next day. The company delivered the materials to my house without my signature or witness as receipt of delivery. The delivery was incomplete and missing materials. I have contacted the company multiple times via phone and email to remedy the situation and have not received any return contact since the delivery. I am simply looking to receive the missing materials so I can have the work done to fix my existing Eagle Carport or refund of missing parts (one (1) end ***** and two (2) 10' tubing legs, about $555.00)Dealer ID ******** - order date 01-09-25, original batch #****** Transaction ID (receipt#) ***********, Total $2137.88

  

  Business Response

  Date: 03/07/2025

  Good Morning *****, 

   

  Can you please send any communication regarding your claim to ************************************ In order to bring resolution to this situation, I need to be able to review your communication with the Company. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a carport in September 2024, paid $400 deposit. As of March 2025, no carport has been delivered and no refund of deposit. Demand for refund has been sent. All communication has ceased from eagle.

  

  Business Response

  Date: 03/07/2025

  Mr. **** placed an order on 9/24/2024. There were issues with permitting in his area, and the Customer had requested this to be made as a "Drop-off" only and we changed that order in our system. Since this time, Mr. **** has decided to cancel his order. There have been no funds received by Eagle Carports, Inc. On the order form it shows that a Down Payment amount of $361.20 was made to his local Dealer at the time of purchase. Unfortunately, since Eagle Carports, Inc. has received no funding for this unit we do not have funds to send him back for the Deposit. Mr. **** would need to contact his local Dealer if he would like a refund of his down payment as the $361.20 was made payable to the Dealership. 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new carport on 7/10/2024 and it was delivered for install on 7/18/2024. When the installed came the weather was poor and they installed the carport in a extream rush on my existing cement driveway. They asked what way did I want the water to drain and to identify the front of the carport as I did. When they rushed through the install process, the carport is not level as the picture show that I sent the manager at Eagle Carport ******* on 7/19/2024, it is off level and draining to the front as you get soaking wet entering and leaving the carport. I spoke with ******* the manager at Eagle and I was told it would be fixed on there next trip out. No response and called back 1-month later and was told it would be taken care of, No response, called back left several messages as to would not answer phone. ************. This is a horrible way to do business when people entrust the companies to honor there agreements and to install it correctly. Also, when the install crew left, they stuck there truck in my grass in the yard, horrible and had to repair and reseed. I am beyond dissatisfied with the carport and the install.

  Customer Answer

  Date: 01/11/2025

  I have recieved a call from the busness stating that they would schedule a day for repairs and call me back. As of today, I have not received  a call back with the scheduled date of repairs.  The call was over a week ago. 

  
  

  

  Business Response

  Date: 01/23/2025

  In order to rectify this situation we have spoken with *** ******** and scheduled an installation team to arrive on 1/24/2025. Our ********************* was in direct contact with *** ******* who confirmed the appointment date, and we are moving forward with the inspection of the unit and any fixes if necessary. 

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid down payment and have made 2 payments on a carport from this company. The carport was installed October ******. 2 weeks later we had rain for several days and the building flooded. The flooding ruined all of the remodeling materials we had purchased for the house we were remodeling. I have called and emailed this company asking for them to give me the money back we have already invested in this building and I have asked for them to send someone to fix this issue. We haven't been able to use it since October because every time it rains the building floods. I have pictures and videos I have sent to the company and they will not refund money or come and fix the problem. I would also like for them to pay for damages made to the housing remodel materials we had stored in it that was ruined. I also sent pictures and videos of all of that.

  Customer Answer

  Date: 01/08/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 01/23/2025

  Good Afternoon, 

   

  We were alerted of an issue with this installation on January 2, 2025 from *********. The customer purchased the unit on a Rent To Own Contract, and once the installation was completed the contract was turned over to Heartland for processing. Even though this unit is outside of our 90 day workmanship warranty, we have placed a Work Order in our system to return to the site to inspect the structure. Our ********************* will be in contact to assist the customer in scheduling an appointment for this inspection. We look forward to the opportunity to come to a resolution for our Customer. 

  Customer Answer

  Date: 01/31/2025

   I am rejecting this response because:  

  I have been flooded in and internet was out so I didn't get to respond to the business response to my complaint. It has already been a week and I haven't heard from them. The business lied about everything they said. I have been contacting them since October to come and fix the building. I have emails and phone logs to show proof. Here is my case number 7354276488A37.

  Thank you 

  ***** Gibson 

  
  
  
  

  

  Business Response

  Date: 01/31/2025

  We were notified just two days ago from ********* that unfortunately Mr. ****** has passed, and the ownership of the contract would be moved to his Daughter-In-Law (We were not given a name for the transfer or Ownership). As previously stated, we are working to resolve the issue, and have placed a Work Order in our system for Inspection of the unit. There has not been a call to schedule that appointment at this time due to our installation schedule. We are still actively working to assign an installer to this area to complete the inspection. Please send all previous emails, and phone logs to ************************************ We have received correspondence from Heartland in regards to this matter with statements from them that you had been in connection with the Dealership you purchased through. In order to resolve this issue, we would like access to all available information. The next step in the process is to review any documentation you may have, and assign an installer to your area for the inspection. 

  Customer Answer

  Date: 01/31/2025

   I am rejecting this response because: i notified eagle Carports in October and spoke to ****. She is informed me to give her 3 weeks to get things settled on their end. I sent several emails and was told the same thing you just said. I was never told there was a 90 day ***** period if there was a problem. I have asked for my deposit back, the payments that have been made and for them to pay for the damages done to the materials that were for remodeling my house. We had to move everything out of the building because it can't be used. And hasn't been used since 2 weeks after installation.  My Father passed away December 7th, so Heartland was mistaken. And it's his daughter, not daughter in law. I have been the one Eagle Carports has delt with the entire time. No one never spoke to my father.
  
  
  

  

  Business Response

  Date: 01/31/2025

  I understand. Please send all communications you have to *********************************** for review so that we may get this matter resolved for you. 

  Customer Answer

  Date: 02/24/2025

   I am rejecting this response because:  

  Hi ******* I am the one that had the complaint with eagle carport. They have yet to do anything about the building and are now threatening to repo it. What can I do? I have sent every email, pictures and videos to the company and to the bank. And still have not heard anything. This has been going on since October 2024.
  Thank you for your time
  ***** ******

  
  
  
  

  

  Business Response

  Date: 02/27/2025

  Eagle is not threatening to repo the unit. The customer has a signed *** Agreement through *****************************, and they have not made payments on the unit since the installation due to issues with the structure. I have notified Heartland that we are working to resolve the issue with the Customer. There will be no repossession of the unit until an agreement can be made. 

  Customer Answer

  Date: 03/03/2025

   I am rejecting this response because:
  
  I have made payments, made a down payment also and lost material for remodeling my house due to the neglect of coming to fix the building when I 1st notified Eagle carport in October. I have been given the run around by the company since then as well. No one communicates with me concerning the matter, I keep getting told they need to talk to certain people before they can do anything. Here it is 5 months later and nothing has still been done.

  

  Business Response

  Date: 03/05/2025

  In speaking with Heartland, Eagle is willing to pay off the unit to Heartland to satisfy the account. 

  Customer Answer

  Date: 03/05/2025

   I am rejecting this response because:

  I received an email with recent response from eagle carport. I'm not sure i understand it. Are they saying they are paying the building off and I won't owe anything? 

  I will need some kind of paperwork if that is what they are saying. 

  
  
  

  
  

  

  Business Response

  Date: 03/07/2025

  To resolve this issue, Eagle Carports, Inc. will be satisfying the account with *****************************. In doing so, we will also be issuing a Pick-up order for the damaged building to have it removed from the property since the unit has not been as expected since installation per the Customer. 

  Customer Answer

  Date: 03/07/2025

   I am rejecting this response because:
  I want the money I paid down, the payments I made and the material that was damaged for remodeling my home. Especially if you are going to still repo the building. The building was a rent to own so you shouldn't have anything to pay off with heartland. It's not right for you to repo the building and not pay me back since I couldn't use it. I showed my lawyer the pictures and videos and as a rent to own building you are not treating my deceased dad  right as a customer. 
  
  

  

  Business Response

  Date: 03/21/2025

  Good Morning *****, 

  We want to inform you that the final offer for the resolution of your account with ********************** is to pay your account in full with ***************************** as per your RTO contract. Once the payment is completed, the building will remain in your possession and stay on your property. Please let us know if you have any questions or need further clarification. We appreciate your prompt attention to this matter.

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Please email me a letter stating the offer and ends the contract and the building belongs to me and will remain on my dad's property. That I am not responsible for remaining balance and that I will take care of fixing the building leaking and other issues. Thank you for your time.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE EXTREMELY poor communication. We had issues with our newly installed 25x30 garage. Contacted customer service the day after and sent pictures. This was on 10/30/24. On 11/20/24 I received a call to schedule them to come out for repairs on 11/25 between 7-9am. No show, contacted scheduling. They said they would contact the crew and call back. At 9am they did and said they would now be out the following day or the day after. I stressed to them that I need at least a 30 minute call ahead as I am a self employed plumber and I have a schedule and customers to take care of as well. The 26th I am on a job and guess what, I get a call from my wife while Im on a job "the garage guys are here" no call ahead once again. Now Im trying to explain everything to my wife that needs to be done to relay to the crew. Nearly impossible due to the language barrier. He says, cant fix today maybe next week. I call scheduling, Was transferred to customer service and customer service escalated me to their manager. After stating all my concerns to the manager on a 5-6 minute call, her response was "Ill call them and get back to you" no apology, nothing. 12/2 @3pm crew shows up as Im on my way out the door. AGAIN no call ahead and never heard back from customer service either after our communication last week. So now, I have to call my customer and cancel my job because I have to be home to inspect their work when they finish the repairs. They finish, I inspect the work done on the door rails, sign the work order and they drive off. Go to lock up the garage and now the slide plates on the doors dont match up to the holes on the rails unless I push down really hard. Im over it, Ill fix it myself. Cant count on manager or crews to do what they say. The only positive in the whole experience was ****** in customer service (not the manager) shes the only one who seemed to care and followed thru with our original issues. She should be the manager. More details but limited space.

  

  Business Response

  Date: 12/04/2024

  Mr. *****,

  I first and foremost do want to apologize for the inconvenience of all the scheduling issues and will look into this and why the crew's rescheduled you so many times.  I did try to give you a call but no answer so I left a voicemail for you to give me a call back.  Furthermore, I did pull the phone calls and I, the **************** Manager, did apologize to you several times.  I would like to discuss how we can accommodate you for the reschedules and again we are so very sorry for that.  If you would please return my phone call at the number provided I would greatly appreciate it.

   

  Thank you for your time regarding this matter.

   

  Eagle Carports Management

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPDATE: Communication, not excuses is the solution. Everybody is in traffic, everybody is on the roof, etc. Whatever. I am out over $200 but the good thing is that my Uncle was planning on using Viking and Eagle for his building and so was my friend. That is my carport plus 2 more that you lost. Certainly you won't go out of business but I'll make it priority that you won't get anymore business of people that I know.

  

  Business Response

  Date: 12/04/2024

  Mr. ******,

  I apologize for your troubles and the issues.  However, per notes in the system it does look like you cancelled before we were able to install the carport.  As stated to you previously, we do have up to 3 attempts to install your carport.  If you would like to give us a call we can further explain our contract to you.

   

  Thank you, 

  Eagle Carports Management

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2024, Payment was made to install a shed on my property. The shed was install by unqualified workers. No manager on board for inspection. The office was contacted the same week due to rooftop leaking once we received rain. We were put on a schedule 2 weeks out for correction to be made. They sent the workers out about 3 weeks later to fix the issue. The same issue happened soon as we got rain in the same area of the incorrect building. They have been attempting 3xs to repair the same issue for the last past 4 months. Office staff is not helpful in matter. The company has stated as long as they have a warranty and attempting to fix repairs they are providing services.

  

  Business Response

  Date: 11/04/2024

  Ms. ****,

  We understand your concern and apologize for the issue.  Per the system we are coming back out to take care of the roof leak and see why its leaking per a different crew.  Once we come back out to inspect and hopefully get this leaking resolved.  

  Thank you,

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three roof leaks in my building that was installed in 2021. My contract states that my vertical roof has a 20-year warranty. I reached out to Eagle Carport and spoke with customer service twice, and was hung up on twice by the same individual. I have attached my contract, in the workmanship warranty is the section that states about the vertical roof being covered. I would just like to talk with someone from Eagle and get it repaired. I am very happy with the building and can get someone else to repair the issue, but if it is warrantied, I feel Eagle should remedy the issue.

  Customer Answer

  Date: 10/17/2024

  I have not heard from the business in response to my complaint.

   

  Good morning,

   

  I received the attached letter from BBB. My complaint remains unresolved. My complaint is in reference to a building I purchased from Eagle Carports. Attached is the contract, section 'Workmanship Warranty' is the part of the contract I am disputing. I attempted to discuss my concerns with Eagle Carport, but the employee hung up on me twice. 

   

  Thanks, 

   

  ****

  
  

  

  Business Response

  Date: 10/18/2024

  Mr. *******,

  I apologize for your encounter, however, I'm not sure who you talked to as no one in **************** recalls speaking to you.  If you don't mind giving us a call so we can begin our normal process.  Our number is ************ Opt. 6.  Thank you and we look forward to speaking soon.

   

  Eagle Carports Management

  Customer Answer

  Date: 10/31/2024

   I am rejecting this response because:  

  Hello *******,

   

  My apologies for communicating through email but I was unable to respond to your message on the respond.bbb website. I reached out to Eagle Carport again and spoke with ******, ****** said they would call me back and they never did. That is the reason for my delayed response. This case is still unresolved. ****** at least did not hang up on me twice like ****** did.

   

  Thanks,

   

  ****

  
  
  
  

  

  Business Response

  Date: 12/19/2024

  In regards to Complaint ID: ********: 

   

  The installation of this structure took place in April of 2021. Per our Purchase Agreement and Terms as provided by the Customer our Workmanship Warranty provides a 90 day warranty on the unit, with any concerns being reported within 30 days beginning the date of installation. The 20 year warranty referenced is a Limited Warranty on the paneling. This limited warranty covers the paint quality of the paneling (Chalk, Fade, and Film Integrity). This limited warranty on the panels does not include provisions for leaks. Clause A under Workmanship Warranty defines the 20 year warranty on the paneling as limited. Unfortunately since this has been over three years from the date of installation, with no issues reported during the 30 days from the date of installation we would not be able to warranty this work under our 90 Day Workmanship Warranty. We do have options available to the customer which include a site visit to determine the cause of the leak (which does incur a fee) if that would be an amenable solution. 

   

   

   

  Kind Regards, 

• Initial Complaint

  Date:09/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8 ********************************************************************************* *********. I also showed the dealer pictures of my structure and the dealer stated install will not be a problem. Dealer advised me Eagle Carports in ** will be the installer. Eagle Carports called me on 5-13-24 to confirm order, measurements, carport was being placed over existing **************** requirements. On 6-3 & 6-7 Eagle requested site pictures. Eagles response on both dates was ok and let us know when youre ready for install. Then on 6-10-24 Eagle requested pictures again, & again I sent them. Eagle stated they will have to come out and do an onsite inspection, I will have to pay a fee of $150 with a cashiers check made out to them. Why I asked, Eagle stated to be certain carport can be installed. I asked why the sudden uncertainty, and was only told they have to when dealing with existing structures. 6-13-24 a crew of 4 with Eagle came and approved my site and handed over to me an approved site inspection form. Later on 6-13 ****** an install manager called me and stated I will have to pay and additional $500 to place the roof on my structure and the dealer would be in contact with me to sign a revised contract. Few days goes by and I contact the dealer & the dealer knows nothing about revising my contract but will contact Eagle & call me back. A week goes by, dealer claims he sent revised contract to Eagle(I wasnt asked to sign) Eagle says not received. This rolls on to 7-30-24 Eagle now claims they lost the measurements, will be returning to site but no charge to me this time. Still No mention of revised contract I still havent signed. 8-9-24 1 crewman with Eagle came, measured the site and left. On September 3, 2024 almost 4 months have passed now Eagle calls me and stated we are canceling your order, we do not install over existing structures. Eagle has known since 5-8-24 and approved the site but refuse to refund $150. Dealer refunded DP 9-6-24.

  

  Business Response

  Date: 09/09/2024

  ************, 

  We will issue out the refund of $150.00 and someone will be in contact with you in regards to your mailing address.  

  Thank you,

   

  Customer Answer

  Date: 09/09/2024

   I am rejecting this response because: Let me clarify, Im not rejecting Eagle Carports response, but I cannot accept it either. I have dealt with so many inexcusable and senseless lies from Eagle Carports over the past 4 months, their word carries no weight with me. So no, its not over yet. When I receive the refund check, only then will I be able to accept.