Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning Carport orders. Customers allege they have paid a deposit and been promised a delivery date ranging from 2-15 weeks. Customers are unable to contact the business by phone or email in regards to their orders. Customers who are given delivery date, advise the installers are a no-show with no communication from the business. Some customers that have purchased more than 12 months ago, are told there will be more cost to deliver. Some customers are offered a refund because of unreasonable delays, but the refund is never received. Other customers are told there is no refund, even for unreasonable delays by the business. On May 19, 2022, BBB submitted a written request to the business asking them to address the pattern of complaints. As of June 22 2022, BBB has not received a response to the pattern of complaints, 18 unanswered complaints or 6 unresolved complaints currently on file.