Business ProfileforJ's HVAC Unlimited, LLC

J's HV** tried to rip us off. We called them when the ** stopped working on a rental property during a time that had several days of temperatures in mid 90s. The tenant had young children in the house and we were anxious to get the ** going again.Initially, we were impressed with how quickly J's was able to get to the house. Then we got his diagnosis.The technician **** claimed that we needed a new low pressure switch. The cost to replace this switch was going to be $2200. What he didn't know is that we know a thing or two about HV**. We happened to be out of town and couldn't look into it ourselves. We absolutely know it shouldn't cost $2200. **** claimed that it cost that much because he would have to empty the coolant out and fill it with new coolant. We asked if he could turn the ******** Valve so that he wouldn't have to empty the coolant. He said he had not looked for a ******** Valve and that even if he could it would still cost $2200. He claimed that it was company policy to empty the coolant and replace it with new. We reminded him that it was not required or necessary, but it didn't matter. That was the cost.We paid our $116 fee for him to look at it and asked him to leave. The next day, we had another HV** company come out. They replaced the capacitor (for a much, much lower cost) and the unit is working fine.I will never call J's again and will make sure that my friends won't either.

Subject: Response to Your Review Dear *********************************; c/o ******************************* ,Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.At ***** Heating, ***************************** we pride ourselves on being a premier, 5-star company committed to providing comprehensive and reliable HVAC solutions. Our approach involves thorough diagnostics and system analysis to ensure long-term performance and reliability. This is why we do not simply replace parts without assessing the overall condition of the system. Our goal is to provide durable solutions backed by our extensive warranties, which we can only offer with a full understanding of the systems health.Regarding the specific situation with the low-pressure switch, our technician **** followed our companys protocols, which include replacing coolant to ensure the system operates efficiently and safely. We understand that this approach may differ from other companies, but it aligns with our commitment to quality and long-term customer satisfaction.We regret any inconvenience or frustration this may have caused, especially given the circumstances with your tenant and the high temperatures. Our priority is always to provide prompt and thorough service, and we apologize if our solution did not meet your expectations.If there is anything further we can do to address your concerns or if you would like to discuss this matter in more detail, please do not hesitate to contact us. We value your feedback and hope to have the opportunity to restore your confidence in our services.Thank you for considering ***'s Heating, ********************************* regards,************************* Owner, ***'s Heating, ****************************