Complaints

This profile includes complaints for Metal Carports & Structures, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Metal Carports & Structures, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Metal Carports & Structures, Inc.

  Mount Airy, NC 27030-3557

• 

  Metal Carports & Structures, Inc.

  PO Box 369 Toast, NC 27049-0369

• 

  Metal Carports & Structures, Inc.

  915 Newsome St Mount Airy, NC 27030-5421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a metal building on 3/2022. The installation was done on Jan 27th through I believe 30th 2023. They completed the building and then we had to get electrical rough in before the county would come out for building inspection. The county inspector came out and stated the base rail (sheet 12 diagram 3) shows base rails are supposed to be "continuous" however 2 of them are not. He said if the engineer would provide a "cert" stating that is acceptable he would take that or if it wasn't they would need to correct to be able to pass inspection and obtain CO (certificate of occupancy). I called the company to discuss this issue. 1st time spoke to a person who was going to relay message. Never received a call back. I have made multiple other calls (no answer) so had to leave message. I have called on 6 different days, and left messages with no return call. We finally reached out 4/18/23 the company that sold us the building -*** ********* ****** to see if they can help since they are the ones that get the buildings and installation done via Metal Carports and Structures. I have followed up with them and as of today 10 days later still no update from that company. We just need to either get the engineer cert stating the way the building was assembled is approved by engineer or their installation error corrected so we can utilize the building that has been sitting empty that we cannot use for the past 3 months after spending a total $40K on building and another $40K between foundation, insulation and electrical for project. We also needed the company to sign off on a form for the county and after receiving the same "NO RESPONSE" gave up and the county agreed to allow us to show copies of cancelled checks as proof that they did the work on building.

  Customer Answer

  Date: 05/09/2023

  I have not heard from the business in response to my complaint. I continue to call and leave message 2 times a week. They have never returned any messages in the last 2 months. They never answer phone and I even reached out to the Big Building Direct which is who we did purchase through. Their service team has tried to contact them multiple times, also with no response. We have contacted the engineer company directly that Metal Carports and Structure(MC&S) used. We asked if they could review issue, they said request would have to come from MC&S would need to contact them directly. I explained the issue was they are not returning any phone calls from anyone therefore not able to talk with them to work through resolution. MC&S has ghosted everyone. We are not able to obtain certificate of occupancy still due to this issue. My next option is to drive all the way out to Mount Airy where this company is located and see if I can engage someone to address issue.