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Business Profile

Prefab Buildings

Leonard Buildings & Truck Accessories
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Leonard Buildings & Truck Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leonard Buildings & Truck Accessories has 56 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Leonard buildings on ********** and the headquarters about the storage unit that I purchased in full amount. I was told that the unit was available on Feb 14th. I have waited approximately 2 weeks for the delivery. I don't understand why the person cannot schedule a time and date for delivery instead the corporate office says someone will call. This is bit of frustrating.

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The storage unit was delivered on March 8, 2025

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered cross bars and a roof rack for my truck. The parts didnt come in when they estimated. Dropped the truck off for first appointment. I get a call a few hours later and they tell me one bar didnt come in. No big deal. Drop the truck off the following week and get another phone call that the hardware for the roof rack wasnt in the box. They installed the cross bars improperly, didnt lock the end caps and also scratched the paint off my door jams. There were scratches on the cross bars as well. ****** denied anything was wrong and basically said this whole project was doomed from the beginning. Poor customer service on top off a bad installation team. I want my money back but am hesitant to have them do anything thinking that they may scratch my truck even worse uninstalling stuff.

      Business Response

      Date: 03/14/2025

      Dear *******,


      Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by the installation issues with your crossbars and roof rack. We understand how important quality workmanship and clear communication are, and we regret that we did not meet your expectations in this instance.


      As soon as we were made aware of your concerns, our team took immediate action to resolve the issue. When you contacted our corporate office on 2/14, our District Manager, ***** *******, promptly reached out to assure you that we would take care of the necessary repairs. After discussing options, you obtained a repair quote from Dent Wizard, and when you followed up with the store on 2/27, we confirmed that we would cover the repair in full. We provided three payment options, and you selected for us to pay the invoice directly.
      We continued to follow up throughout the process to ensure everything was completed as expected. On 3/6, we checked in for an update and were informed the repair was still scheduled. As of 3/13, we have received the invoice from Dent Wizard and processed the payment electronically.


      Our goal has always been to address your concerns promptly and fairly, and we appreciate your cooperation throughout this process. If you have any further questions or need anything else, please dont hesitate to reach out at ********************************************* or ************.


      Sincerely,

      Leonard Truck Outfitters

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new shed late, last year, and it was damaged in delivery. We have sent numerous emails about having the door and a few other things repaired and the warranty department has yet to have someone come out. My understanding is it was scheduled for the week of 1/13/24, however we have not received a call from the warranty department about the repair. I left a message today, for the warranty department, and await a response. However I know that they will not respond.

      Business Response

      Date: 02/05/2025

      Dear *******,

      Thank you for bringing this to our attention. We sincerely apologize for the damage to your shed upon delivery and for the delays in addressing your warranty concerns. We understand how frustrating this has been for you, and we truly regret any inconvenience this has caused.

      We are pleased that your repair has been completed as of January 13, 2025. We hope that this meets your expectations as we strive to provide top level service to all our customers. 

      If you have any additional details or concerns, please dont hesitate to reach out to us at ********************************************* or ************. We appreciate your patience and the opportunity to make this right.


    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had an awful experience with Leonards. I found you all when shopping for a bed cover and after browsing I called into my local store who got me approved with a loan to get my cover and some extra equipment. I was talked out of getting the cover I wanted for the Patriot hard cover in which I asked if Id still have access to my toolbox and was told yes. I also requested rain covers, a bug/stone deflector, rear floor liners, a grill guard, and a winch. Once the things came in I went and got it but once home I realized it was all wrong so I called in but was told it was in fact the correct parts. After careful research I found that was not the case so I took everything besides the rain covers and winch in. They ordered front and rear floor mats instead of rear liners and then when I told them they said the liners arent made for my truck. The rest of the items was for a 2024 when my truck is a 2004. After much back and forth they finally ordered correct products. I opted to have my grill guard installed and it turned out it was in fact wrong again so Im now waiting on a new one. They also tried to still charge me for a weatherstrip I returned and I noticed that the prices didnt change although the items did. I know for certain the current soft cover was cheaper than the hard one. I wanted to get a grill guard with bumper instead of the one I was forced to get and only found out about the prices because I requested a receipt when told I spent the whole amount. The cover was also defective which caused it to come off my bed and I told them but was told since they didnt install they wasn't able to help. *********** says you all are responsible for fixing this and they cant warranty to me but they can you. I just want to have my bed cover in working condition, know about the prices not changing, and if Im able to get the grill guard I want. They did also mess up my B&W slider when unloading the stuff that was wrong.

      Customer Answer

      Date: 12/29/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/07/2025

      Dear ********,

      Thank you for reaching out and sharing your experience with us. Were deeply sorry to hear about the challenges youve faced during your purchase and installation process. Providing high-quality products and exceptional service is our top priority, and we regret that weve fallen short of meeting your expectations.

      We are pleased that your grill guard has been installed, and our store is working with you on a replacement top. Our team is committed to ensuring your concerns are addressed promptly and thoroughly.

      If you have any further questions or need assistance, please contact us directly at ************************************************************************** or call ************. Your satisfaction is important to us, and we are committed to making things right.

      Thank you for bringing these matters to our attention and for giving us the opportunity to resolve them.

      Best regards, Leonard Truck Outfitters
      Thank you for bringing these matters to our attention and for giving us the opportunity to make things right. We value your business and are committed to ensuring your satisfaction moving forward.
      Sincerely,
      Leonard Truck Outfitters

      Customer Answer

      Date: 01/11/2025

       I am rejecting this response because:

      I was contacted by **** immediately after having my brush guard installed nearly 2 months after my original purchase day. Instead of taking another cover I inquired about a trailer as I have been looking for one anyways and if I could use the credit would make it within my budget. **** said he figured $1300 was the prices of the cover along with overcharges I encountered. He told me that would be taken off the trailer and Id be responsible for only the $899 along with *** fees which was around $150. I asked if I could return the winch I bought prior to put toward the trailer and he agreed. I agreed to all this and well and when I came to get the trailer I seen it said $1999 on it. When I was given the receipt it showed I was only given $1019 off as well which was fine but still bothered me. I contacted **** the next morning when I noticed the *** paper showed a lien for $1655 on it which was not suppose to happen. I called **** about the charge difference first which he said was correct initially before realizing. He said the lien was valid since the money for the cover came from being financed but thats not what he said to me before.. he said he was taking the $1300 off the trailer and was eating the money. Thats not the case if I owe on it. After I explained this he said he wants me come make a whole new contract to fix everything. I agreed reluctantly but this seems so wrong. I wouldve never gotten a trailer if I didnt own it outright I wouldve opted toward something else like tires because my B&W I got the cover for is ruined already by the weather and Leonards themselves. If they will just release the lien and keep the modified contract that is fine and acceptable but right now they owe me $250-$300 and have a lien on my trailer when they shouldnt. He said he wont be paid if I dont come in but its not my fault they made these issues and they didnt submit the contract. The trailer was a different deal to make it right but they didnt make it right they made it worse.

      Business Response

      Date: 02/13/2025

      Dear ********,

      Thank you for reaching out and sharing your experience with us. Were deeply sorry to hear about the challenges youve faced during your purchase and installation process. Providing high-quality products and exceptional service is our top priority.

      We are pleased that your grill guard has been installed, and our store was able to assist in updating your contract to finance a new trailer. Our team is committed to ensuring your concerns are addressed promptly and thoroughly.
      If you have any further questions or need assistance, please contact us directly at ************************************************************************** or call ************.

      Thank you for bringing these matters to our attention and for giving us the opportunity to resolve them.
      Best regards, Leonard Truck Outfitters

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/31/2024 I called this company and asked if they could order me a brush guard for my truck. They advised that they could and would need me to to pay half of the total at that time. I agreed and paid it. On Friday August 9, 2024, I had an appointment with them and had them to install the brush guard on my truck. When they were finished, I picked up my truck I glanced over it quickly due to needing to get somewhere and I didn't notice anything. Once I got home I looked the brush guard over better and then I noticed that there was an issue with the brush guard. On the top of the brush guard, it appears to have been dropped or it may of came that way from the company. I called and talked to them they advised that they didn't drop it and they inspected it and there was nothing wrong with it. I do have pictures of the damage. I am just wanting to get it replaced or at the least some money taken off from the damage. It is a new brush guard and it seems like they are not willing to work with me to come to a solution with this.

      Business Response

      Date: 09/05/2024

      Leonard Truck Outfitters
      *********************************************
      *********************************************
      **************
      August 14, 2024
      *****************************
      *************************************************
      Dear ******************,
      We appreciate you bringing your concerns regarding your purchase of a brush guard from Leonard Truck Accessories to our attention. Your satisfaction is important to us, and we apologize for any inconvenience caused by the issues you've encountered.
      After reviewing the details of your complaint, we understand that the brush guard appeared to be damaged. 
      To address this matter promptly, we have taken the following action:
      Replace: We have ordered a new brush guard to replace the old one and will install it as soon as the brush guard arrives.
      Please reach out to your local Leonard location to schedule your replacement appointment.
      Thank you for bringing this matter to our attention and giving us the opportunity to address your concerns promptly.
      Sincerely,
      Leonard Truck Outfitters

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with representatives of Leonard in early April 2024 regarding the needs for an exterior building, I explained to them the type of building I wanted and the potential problems that could be encountered with the installation. On two separate occasions representatives of Leonard visited the site the building was to be installed, they continued to tell me they thought the building could be installed as requested. On or around 5/3/24 I received what I thought was an agreement between myself, Leonard and the building manufacturer (document attached) I noted and identified a few items in red and returned the document to Leonard via email on 5/3/24 along with a check for down payment in the amount of $1,317.60 With a substantial delay I received a revised contract on or around 6/11/24, there were several items within the contract that were not in line with our original agreement, I visited the local ******* operations, spoke with the manager ***************************** and told him I thought it was in the best interest of both parties if I cancel the building order. He told me I should receive a refund check for my down payment with ***** working days, this was on 6/15/24. To date I still have not been refunded.

      Customer Answer

      Date: 07/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      *******,

      Reference the above complaint I have filed against Leonard Buildings & Truck Accessories, as of 7/29/24 @ 10:15 AM, I received full payment from Leonard.  Thank you and the BBB for your interest in assisting me with this issue., I will consider this matter as resolved although feel that Leonard did not perform in a professional/respectful manner toward their customer!

       

      Regards,

      **************************

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new Leer Cap from Leonard Truck Accessories. The cap leaks from the third brake light and the brake light does not work. In addition the components inside the cap are all rusted and need to be replaced.

      Customer Answer

      Date: 07/03/2024

      The original invoice was dated 5/10/2023.  I do not have the date that the unit was installed but it was around July 2023.  The warranty is for life and I first contacted the seller (****** from Leonards in ********, **) in December of 2023.  ****** said he would order the parts and contact me when they arrived.  ****** never contacted me and I made numerous calls to find out when the parts would be in during the past 6 months.  ******'s manager (*********************) is saying that the parts have been ordered but they do not know when they will arrive. He did say that they have some of the parts but not the light. I want this repaired in a reasonable amount of time so I can get my truck to pass inspection. 

      Business Response

      Date: 08/06/2024

      Leonard Truck Outfitters
      *********************************************
      *********************************************
      **************
      August 6, 2024


      ***************************
      ********************
      ********************


      Dear ****************,
      We appreciate you bringing your concerns regarding your purchase of a Leer Cap from Leonard Truck Accessories to our attention. Your satisfaction is important to us, and we apologize for any inconvenience caused by the issues you've encountered.
      After reviewing the details of your complaint, we understand that the Leer Cap you purchased has several significant issues, including leaking from the third brake light, a non-functional brake light, and rusted components inside.
      To address this matter promptly, we have taken the following action:
      Repair: We have ordered the needed parts to repair and have reached out to you to schedule an appointment to have the repair complete.
      Our team has contacted you to discuss the details of scheduling the repair service. Please reach out to our ********, ** location to schedule your repair appointment at **************. 
      Thank you for bringing this matter to our attention and giving us the opportunity to address your concerns promptly.
      -Leonard


    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a high quality new 10x16 Leonard Shed on June 7, 2019 for $3936.50 order # ******* with a 7 year warranty on the entire building except for the paint or stain. When the roof started to blow off April 9, 2024, I called the ************, ******** store where I bought it. I found out the warranty was still in effect. I was told to climb up there with a tarp to cover the roof myself. I was unable to afford a tarp large enough and tie it down. According to the local hardware store, a tarp would shred to pieces anyway from sharp metal. After the roof blew off, I texted Ruckersville store with photos of the exposed plywood roof. After waiting for someone to come and repair it, the inside got flooded numerous times, putting the floor at risk for warping. I used a heater to dry out the inside.Their warranty says Repair costs for service calls that do not involve defects in material or workmanship will be the sole responsibility of the owner. IS THE **** FLYING OFF THE TOP CONSIDERED NORMAL OR DEFECTIVE? *** arrived May 7 after four weeks to patch the roof. I was then told they will charge me if they have to keep coming out and that it would be cheaper for me to hire my own roofer because the plywood is wet and it needs to dry out. It will create mold if the metal material is put back on. Apparently the wet plywood, weather, and trips needed to make repairs were my problem in addition to a warped floor and earwig bugs getting inside.Knowing now of the lack of integrity, deceptive warranty, shoddy workmanship, no underlayment, screws with no bolts to anchor them, and that repair trips was a concern, I definitely would not have bought the item in the first place. I am also very sorry Leonard Shed stiffed me, frustration that they dont care about their customers, or the quality of their product, or honoring their own warranty. Im requesting reimbursement by Leonard Shed for $300 I paid to hire a roofer to repair my shed that was still under warranty.

      Customer Answer

      Date: 06/01/2024

      I have not heard from the business in response to my complaint.
      I would like to submit my complaint to the Ruckersville, ** store since I don't know if the Mt. Airy NC is a correct address and maybe that's why they are not responding to this complaint.

      I will make a new complaint through BBB to same company, Leonard Shed, but this time to Leonard Buildings & Truck Accessories,
      ***************************************************************************

      Thank you,

      *** *******************

       

      Business Response

      Date: 08/01/2024

      Leonard Truck Outfitters
      *********************************************
      *********************************************
      **************
      July 22, 2024


      *** *******************
      **************************************
      Dear ****************,
      We appreciate the time you've taken to bring your concerns regarding your Leonard Shed purchase to our attention. Please accept our sincere apologies for any inconvenience caused by the issues you've experienced.
      After thoroughly investigating the matter, we understand the frustration caused by the roof of your shed becoming detached and subsequent challenges with repairs. We regret that our initial response did not meet your expectations.
      To resolve this matter, we are taking the following action:
      Reimbursement: We will reimburse you $300.00 for the cost of hiring a roofer to repair your shed, as per your invoice.
      We acknowledge the importance of quality and reliability in our products and services. Your feedback is invaluable to us, and we are committed to improving our processes to prevent such issues in the future.
      Once again, we apologize for the inconvenience this has caused. We value your business and trust in our products, and we remain dedicated to your satisfaction.
      Thank you for your understanding and patience as we work to resolve this matter promptly.
      Leonard
      By accepting this compensation, you are agreeing to our liability waiver found below.
      Leonard Truck Outfitters General Liability Waiver
      By accepting the compensation amount provided by Leonard Truck Outfitters, the customer agrees to the following terms and conditions:
      Acceptance of Compensation: The customer acknowledges that the compensation amount offered by Leonard Truck Outfitters is fair and sufficient consideration for any claims or grievances the customer *** have had against the store.
      Release of Liability: The customer hereby releases, waives, and discharges Leonard Truck Outfitters, its owners, employees, and agents from any and all liabilities, claims, demands, or causes of action that *** arise from or are related to any incident, injury, or damage that occurred before the acceptance of this compensation.
      No Further Claims: The customer agrees not to file, pursue, or participate in any lawsuit or legal action against Leonard Truck Outfitters regarding any incidents, injuries, or damages that are covered by this waiver and for which compensation has been accepted.
      Full and Final Settlement: The customer understands and agrees that the acceptance of the compensation amount constitutes a full and final settlement of any and all claims, disputes, or grievances related to the incident in question.
      Indemnification: The customer agrees to indemnify and hold harmless Leonard Truck Outfitters, its owners, employees, and agents from any and all claims, actions, damages, costs, or expenses (including attorneys' fees) arising out of or related to any claims that are waived by this agreement.
      Voluntary Agreement: The customer affirms that they have read and understand this waiver, and that they are accepting the compensation and agreeing to the terms of this waiver voluntarily, without any coercion or undue influence.
      Governing Law: This waiver shall be governed by and construed in accordance with the laws of the state in which Leonard Truck Outfitters is located, without regard to its conflict of laws principles.

      Customer Answer

      Date: 08/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased a cargo trailer from Leonards trailer in morehead city nc I had spoken to the manager there that was on site and I had clearly explain to him for the purpose of me buying the trailer is because I wanted to fit my 60 inch deck lawnmower into the trailer ********* had told me that my mower would fit into the trailer with no issues at all. So I had went ahead and purchased the cargo trailer size 6x12 and brought it home and when I gotten it home my mower wouldnt clear the beginning of the rear of the trailer so i immediately call the store and spoken to manager and telling him that the mower wouldnt fit he then stated to me let him make some phone calls and he would get right back with me which he never did so I waited 3 days go by and I had call the store again spoken to the manager again about my inquiry he tells me that his store was full of customers Ill call you back at this point I was getting frustrated knowing now I have no use for the ************************************************************************* let see if I can found you a bigger one that would fit which might cost a little more I would of been find with that but he never call me back or anything Im to the point of returning the trailer and asking for a full refund or filing a complaint against the business. Please help me out in any kind of way and I sure hope you understand my complaint to you . Im really looking forward and hearing back from someone soon.

      Customer Answer

      Date: 05/17/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/26/2024

      See attached response.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in your shop in ****** WV back on March 13. I outright purchased a 10 x 12 metal shed that had some damage occur during shipment to your ****** location. The shed was delivered the following day to my house, March 14th with the intent of having repairs made at my home. I was informed that the repairs would be scheduled and that someone would come to my location to fix the damage to the side rails, roof and whatever other damage there was prior to it being delivered to your ****** office. Your delivery driver *****(very nice and professional) as well as the salesman informed me that the repairs were supposed to be made at my location and would be scheduled as soon as possible. I have yet to hear from anyone regarding any repairs over a month later and I do not feel that this was a good purchase on my part as I spent close to $5,000 for the shed and wooden ramp. The door is very difficult to open and the locking mechanism also doesnt seem to match up well as I have to fight to close the latch and lock the door. I do not feel as if Leonard has done right by me considering a few months prior, I also purchased a 12 x 20 building. I hope this is not how all of your repeat customers are treated. I hope to hear from someone soon so we can get this resolved and taken care of. If there is an option to return the building, I would also pursue that option as well as this has been a terrible experience and Im not sure I would do business again with Leonard or be able to recommend your services to anyone. Thank you for your time!! ********************* ************************************* ************

      Customer Answer

      Date: 04/25/2024

      I have not heard from the business in response to my complaint.  Terrible company if this is how they do business. 

      Business Response

      Date: 06/26/2024

      See attached response.

      Customer Answer

      Date: 06/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. 

    Leonard Buildings & Truck Accessories is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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