Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
transaction date: 5/31/2024 training starting date: 7/8/2024 training conclusion date: 7/26/2024 - promised and required by dot law gs.20article14drivertrainingschoollaw to have 20 hours of behind the wheel time to complete course. As of 7/22/2024 I only had 1.20 hrs for the previous week (10 promised) and 45 mins after 7/22 with only three more days of school.- Requested instructor change on 7/23 due to verbally abusive behavior, it was granted, but was still under this instructor's supervision at 6PM before I had to leave due to excessive, sexual commentary and the feeling of "lack of institutional control"- on 7/24/2024 I contacted the corporate office in Newton, NC as I felt the operational structure in Charlotte has been compromised and would offer no fair recourse. I spoke to ***** about my concerns, she stated she would have someone from operations investigate and circle back - on 7/26/2024 I contacted ***** again to follow up, she seemed bothered but assured me this was being looked into and someone would contact me. I requested the corporate chain of command to allow me to climb up the ladder to get better results, she refused. When pressed she offer the "operations manager's" name as only, ***.7/29/2024 - I am filing this complaint as this class has concluded without any fair resolution for meBusiness response
07/29/2024
Hi ***** - we're sorry to hear about your experience and have been trying to reach you via phone regarding options to continue the program or seek a refund. We understand your father originally paid for the training and, as per our refund policy, must return the refund to the original payer. As soon as management was made aware, the instructor who did not adhere to our professional standards was terminated. Please contact our office *************, request ******) to discuss refund options or if you'd like to finish your training at another location with no added expense.Customer response
08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.