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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Today (11/8/2023) I received an e-mail alert stating that some silver coins i had on a "wishlist" went on sale. Attached is a screenshot of the email. I went to the website the discount was on, ***** and purchased 6 of the silver coins at a price of $23.35 for a total for $150.96 with tax. The order was confirmed and sent. An hour or so later i recieve a message prom PineHurst, saying that it was a mistake and that they are cancelling the order. Mistake or not, I would like them to own up to this and sell at the price originally agreed upon.Business response
11/09/2023
Dear *****************************,
I hope this message finds you well. I want to extend my sincerest apologies for any inconvenience caused by the cancellation of your recent order with Pinehurst Coins.
I understand that it can be frustrating to experience such unexpected changes in your purchase plans, and I want to assure you that we take this matter very seriously. Our pricing is published to **** an API and due to a technical issue the pricing was incorrect. Unfortunately, your order fell into this exceptional category, and we found it necessary to cancel it and fully refund your order.
Please accept our heartfelt apologies for any frustration or inconvenience this may have caused you. We truly value your patronage and the trust you've placed in Pinehurst Coins. Rest assured, we are taking steps to rectify the pricing discrepancies to prevent such occurrences in the future.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team at [customer service email or phone number]. We are here to assist you in any way we can.
Thank you for your understanding.
Warm regards,
Customer Service Team
**********************Customer response
11/09/2023
Complaint: 20844878
I am rejecting this response because: what they are doing is unethical and immoral business practice. All to make a dolllar. It is not my fault they listed the item at a lower price. When I go to bid or purchase an item, that is me agreeing to your price. So when you post something at a lower price the consumer expects you to honor it. There seems to be no accountability anymore.
Sincerely,
*****************************
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Contact Information
Business hours
Today,10:00 AM - 4:00 PM
MMonday | 10:00 AM - 4:00 PM |
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TTuesday | 10:00 AM - 4:00 PM |
WWednesday | 10:00 AM - 4:00 PM |
ThThursday | 10:00 AM - 4:00 PM |
FFriday | 10:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.