Business ProfileforCarolina Flipz

I sent a private email to the owner asking if they were following the mask mandate after walking into the gym and seeing zero staff and zero customers wearing masks. She replied that they would continue to follow it until the order was lifted and cited a clause that those who were exempt from mask wearing were not required to show proof of exemption. I responded "It says a lot about your regard for the safety of the athletes and families versus you just checking a box of being in compliance with how you responded. Thanks for your time. "Her response was to then send me an early withdrawal form and dismiss us from the program. Afterward, the owner called and apologized for things escalating how they had and invited us to come back to the gym "after Covid". At this point in time I was left with the understanding that although our membership with the gym was terminated and was too late to turn that around, it probably did not truly have to end up that way. A little under a month later I was called by their office manager stating that I needed to pay an early withdrawal fee and fill out the form. I wrote an email stating we did not violate any rules to warrant dismissal and would not be paying the fee. She then responded in a voicemail that if we did not pay the fee and sign the withdrawal form they would charge our account for tuition for the remainder of the season and then turn that over to collections. After bringing this threat up to the owner, she has refused to acknowledge it as such and sent the account to collections for $280 (withdrawal fee minus a $20 credit that was on my account). She sent me forms indicating I had violated a policy of "always promoting a positive environment". I fail to see this as accurate considering it was a private email with the owner expressing a safety concern & she invited us to rejoin. Of note, I also have not received practicewear that was paid for in full (rebel tank $89, rebel skirt $79 and a varsity tank $29)