Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the very beginning they were fantastic and we referred them to everyone. We run a fleet of about 300 hybrid vehicles and we went to Green Bean for all of our hybrid needs. As time went on they got bought out by ***. We assumed they would only get better since LKQ is a huge nation wide company, it has been quite the opposite. **************** and responsiveness has taken a drastic dive. Back in 2020 they were always within 24 hours for warranty work and new installs. Now we are lucky to get any response at all within a 7+ days. We have spent well over a few hundred thousand dollars and we are the ones who are getting screwed, almost daily. As of the time of this review we have 11 vehicles that need to have warranty work done and there is no sign of that number dwindling any time soon. Highly disappointing in all aspects. Would not recommend them to anyone now.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previously Purchased hybrid Battery from Green Bean Battery with life time warranty failed. Open a claim with them on 3/3/2025. Claim approved on 3/4/25 # WRNTY00069592. I called them after about week or so for status. They informed me, my replacemnt Battery in shipment and I will here soon from scheduler soon to make appointment to install. Didn't hear back called again ***** apologize and said it missed will be in next shipment. No news, called back on 3/21. Said he sent message to Mgrs. To reach me. Didn't hear back called and spoke with ******* on 3/25. Said good news the battery recived in my area the night of 3/24. I should hear back Tuesday 25 from scheduler for installation. Since Didn't receive any call , I called again today, ***** is not sure if the batter shipped yet. Every time I ask them for a sup. Or Mgr. Name or number they are refusing to give them out. No matter how I try can't speak with any one except these tow which always giving me wrong incorrect information. My Hands are tight I had to return the rental car as was very expensive. It's close to a month that I don't have a car. "Not drivable due to hybrid battery failure " I had a really good experience with this company. 2 years ago. But extremely unpleasant this time. I appreciate what you can help me with. This is probably my 1st BBB complaint I'm filling. Thank you so much. **** *****.

  Business Response

  Date: 04/03/2025

  Good afternoon,

   

  I looked into this issue and I do see that the hybrid battery was replaced in ****** vehicle yesterday, April 2nd.

  I researched why it took them so long to get a battery and determined that this, specifically, was due to one of the shipping companies that was not delivering the shipment to our installer. I personally had to call the terminal and ask them what was holding up the delivery (for 13 days). They told us that they had to contract out some of their deliveries and ours was one of them. Once I spoke with the manager at the terminal, he sent someone that day to deliver the batteries. This is information that the warranty representatives do not have access to. I deeply apologize to **** for having to wait this long. I am happy to see that he has already had his replacement. 

  Please let me know if there is anything additional that you need from me. 

   

  Thank you,

  ***** ******

  Customer Service Manager

  ******************** Bean ********************

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2024, our new Hybrid battery order was delivered along with the battery module. After installing the Hybrid battery and module (*** Module), the *** module failed to communicate with our diagnostic scan tool. We tried multiple diagnostic tools and performed a "Hard Reset" on the module and still no communication with the included *** module. In addition, on 6/21/24 at 8am, we made several attempts to communicate with the warranty and sales department via telephone and email and were unsuccessful. The emails sent to ***************************** and ************************* would bounce back due to being "undeliverable". At approximately 3:30 pm on 6/21/24, I called the sales number at Bumblee Battery and **** answered the phone and I explained the situation. **** suggested performing a "Hard Reset" on the Battery module and retest. **** said to email him the pictures of the results at *************************** After the unsuccessful result, I emailed **** the images at the suggested email address and once again, the email was "undeliverable".As you can see, we were concerned with the lack of support and difficulty in reaching the support staff on this issue. We were now concerned with the possibility of warranty events arising in the future and having the same support issues. The battery and the module were removed from the vehicle and repacked for return shipment. Also, after reinstalling the original Battery Module (*** Module), the diagnostic tool was able to communicate with the module as before. This is clear indication that the new battery module that was included with the battery was defective.The battery new battery and module were picked up by ***** 8/15/24 and delivered to Green Bean Battery/ LKQ on 8/20/24, ***** Tracking # ************. Green Bean Battery refused to refund the original payment of $2,010.96 and has failed to provide us a replacement battery and module. Green Bean Battery has kept our money and product.

  Business Response

  Date: 01/29/2025

  Dear Ms. **** *********,
  

  Thank you for reaching out and for your patience as we reviewed your concerns. We sincerely regret any frustration this situation may have caused and appreciate the opportunity to clarify the matter.

  
  Addressing Communication Concerns
  We understand that you attempted to contact us via email at ******************************* and ***************************** However, Bumblebee Batteries was acquired by Green Bean Battery several years ago, and those email domains are no longer active. Our current and fully operational support channel is ************************************ We apologize for any confusion this may have caused and will ensure clearer communication regarding our contact information moving forward.

  
  Product & Warranty Review
  After reviewing our email correspondence, we see that you initially requested a refund due to your diagnostic scan tool not communicating with the vehicle after installing the new battery and IMA module. When you reinstalled your original battery, the diagnostic tool was able to retrieve codes, leading you to believe the issue was with the new module.
  

  Our customer support team initially determined that a refund was not eligible under our contract terms because no diagnostic trouble codes (DTCs) were provided, making it difficult to verify a product defect. Instead, our team attempted to send you a replacement unit as a resolution.

  
  Final Resolution: Full Refund
  We understand that this experience did not meet your expectations, and we want to make things right. Given the circumstances, we will process a full refund of $2,010.96 as soon as possible. You will receive confirmation once the refund has been initiated.

  We value your feedback and appreciate your patience throughout this process. If you have any further questions, please dont hesitate to contact our team at *********************************** or to our Customer Support Manager, ***** ****** at *******************************

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* Vega *********

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22871374
  
  I am rejecting this response because:

  
  Dear Better Business Bureau, 

  
  

  As of this email, the business has not performed with the refund. I have contacted the business via email and have not responded. I would like to reopen the unresolved dispute. 

  
  

  Thank you,

  ******* *********

  Business Response

  Date: 03/05/2025

  Good morning. The check for this should be mailed out tomorrow by our accounting department. It will be addressed to ***** ******* Vega *********. It will be sent to ****************************************************. I am so sorry for the delay in getting this check sent out. 

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to keep complaint ID ******** open until the check is received.
  
  Sincerely,
  
  ***** ******* Vega *********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS A SCAM. I would not recommend this company. I have a small dealership. Have an 07 Camry Hybrid; dealer diagnosed it as needing a new battery. I am signed up with *** as I frequently buy parts with them. They sold me a GREEN BEAN battery. It was installed, and nothing- however, it's likely simply an installation error and I'm sure there is a simple fix if I could speak with someone at this company. However, they refuse to even look at my issue. They are hiding behind *** (their "sister company" I assume) and acting like they know nothing about Green Bean batteries? I don't understand. They are saying they can't even speak about it because we didn't purchase off their website (I'd been happy to do so? And PAID for their install!)- Let me ask- If **** sells their shoes through ********* , but someone has a simple question about the **** shoes they purchased, wouldn't **** simply speak with them? EVERYONE sells their stuff through third parties (LIKE GREEN BEAN CHOOSES TO DO!") But you should never slap your label/ logo on something you have no intentions of standing behind. Super disappointed and would NEVER recommend anyone use this company. And will warn all of my dealer friends (who primarily use hybrids) of the same. I understand GB may think one bad review does not have any repercussions, but unfortunately, it will.

  Business Response

  Date: 01/21/2025

  Thank you for taking the time to share your experience. At Green Bean Battery, we genuinely value all feedback and are committed to resolving any issues our customers encounter. I want to personally address your concerns and assure you that we are taking steps to make this right.
  
  First and foremost, I want to apologize for any frustration or confusion this situation has caused. Your satisfaction is extremely important to us, and we are here to ensure that your Green Bean Battery performs as expected.
  
  Id like to let you know that one of our customer service agents reached out to you via email earlier this morning to address your concerns directly. Additionally, we are dispatching one of our professional installers to your location to assess the previous installation and ensure it was completed correctly. If any issues are found during this inspection, our installer will handle and resolve them on-site immediately to get your vehicle back on the road as quickly as possible.
  
  While its true that Green Bean Battery products are sold through trusted distributors like LKQ, we always strive to support all customers using our products, regardless of the purchase channel. We regret that you experienced any difficulty when trying to reach us, and we will be reviewing our communication processes with third-party partners to prevent similar situations in the future.
  
  Your feedback about standing behind our brand is well taken. It is our firm commitment to ensure that every product bearing the Green Bean Battery name meets the highest standards, and we are dedicated to ensuring you feel supported throughout your experience with us.
  
  Thank you for giving us the opportunity to address this situation. Please dont hesitate to reach out to us directly at *********************************** if you have any further questions or need additional support.
  
  We appreciate your patience and look forward to resolving this matter to your satisfaction.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 11-4-24 quote for 2011 Prius reconditioned hybrid battery, including installation and 3-year warranty, $1,799.00 - 11-12-24, attempted to make an appointment for battery installation: company now claims cost will be $2,599.00 - Company claims that prices were changed on 11-1-24. However, quote for $1,799.00, including installation and 3-year warranty, was given to me o n 11-4-24. I have included a copy of the chat in the Explanation box - As of now, company has refused to honor their quote of $1,799.00, dated 11-4-24

  Business Response

  Date: 01/21/2025

  Dear Ms. ****************** you for bringing this matter to our attention. We understand how important it is to receive accurate information and pricing, and we sincerely apologize for any confusion or frustration youve experienced.
  After thoroughly reviewing your case, we were unable to locate a record of the quote you referenced for $1,799, including installation and a 3-year warranty, in our system. Our records indicate the following pricing for a reconditioned hybrid battery for a 2011 Prius in November 2024:
  

  * Reconditioned Hybrid Battery with a 1-Year Warranty: $1,449, including installation.
  * Reconditioned Hybrid Battery with a 3-Year Warranty (New Modules): $2,599, including installation.
  

  We believe there may have been a misunderstanding or a mix-up with a different company. The price of $1,799 with a 3-year warranty does not align with our historical or current pricing structure.
  

  Resolution Options:
  To assist you, we are happy to offer the following options:
  * A reconditioned hybrid battery with a 1-year warranty for $1,449, which has been our consistent price for this product.
  * A reconditioned hybrid battery with a 3-year warranty (new modules) for $2,599.
  

  We want to ensure that you receive the product and service that best fits your needs. If you believe this issue relates to another business, we encourage you to reach out to them for clarification. However, if you choose Green Bean Battery, we are committed to providing you with exceptional service and support.
  

  If you have any additional questions or require further assistance, please do not hesitate to contact **** ********, Sales Manager, at *********************************.

  
  Thank you for giving us the opportunity to clarify this matter. We appreciate your understanding and look forward to assisting you.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started on March 7, 2024, with me calling to replace my electric battery before my 5 year warranty ended on April 19. This call lasted for 10 min. I then had to get my vehicle trouble code to prove to them it was the electric battery. I waited for a callback or email to send the codes to get it approved. Time passed and I called again and again through this year to get my battery replaced but never got a call back from Green Bean Battery or an email, leaving my information on their website Ask Questions and on their automatic message on the phone. September this year they got back to me but tell me they have no information of me contacting them or records of phone calls made to them. I found the email Nov 11 and replied back to them with phone records showing I did call and the trouble code with a date of March 9, 2024. I even have an email stating to show proof I tried to contact them but they still deny I did. The complaint is they never got back to me in time before my warranty ended and Claim there is no proof of me calling them before my warranty.

  Business Response

  Date: 01/21/2025

  Dear Mr. ***************** you for bringing your concerns to our attention. We sincerely apologize for the delays and frustration you experienced while attempting to resolve your warranty claim. At Green Bean Battery, we are committed to honoring our warranties and providing timely, transparent communication, and we regret that we fell short in your case. Here is a summary of your case and the steps taken to resolve it:
  

  * Warranty Claim Timeline:
  *** You initially contacted us on March 7, 2024, to report issues with your hybrid battery under warranty.
  *** Despite leaving messages and providing diagnostic information, your claim was not processed at that time due to gaps in communication on our end.
  *** In September 2024, you reached out again and informed us of your prior attempts to initiate the claim. After reviewing our records, we initially did not find documentation of earlier contact, leading to further delays in resolving the issue.
  

  *Proof of Contact and Resolution:
  ***On November 11, 2024, you provided phone records showing a call placed on March 7, 2024, before your warranty expiration date. Upon receipt of this evidence, our management team authorized the approval of your claim.
  *** Your hybrid battery was replaced on November 19, 2024.
  

  We understand the significant inconvenience caused by this prolonged process, especially given your vehicles downtime. Your persistence in providing evidence highlights gaps in our system, and we sincerely apologize for the added stress this caused.
  

  Green Bean Battery is now under new leadership, and we are implementing meaningful changes to ensure this does not happen again. These improvements include:
  *** Enhancing our record-keeping and communication systems.
  *** Expanding customer service training to handle inquiries more efficiently.
  *** Improving our claims processing to ensure timely responses and follow-ups.
  

  We deeply value your patience and feedback, which helps us identify areas where we can grow. If you have any additional concerns or questions, please dont hesitate to contact ***** ******, Warranty Manager, at *******************************.
  

  Thank you for giving us the opportunity to resolve this matter. We are committed to restoring your trust and providing a better experience in the future.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Bean Battery installed a battery in my Prius in July 2023, it has a 3 year warranty, the battery has failed, I contacted them on October 22nd to let them know my battery has failed, they approved a replacement under my warranty. Now theyre not answering my texts or emails. I can not drive my car now and need it to get to work.

  Business Response

  Date: 01/21/2025

  Dear Ms. ***************** you for bringing your concerns to our attention. We sincerely apologize for the delays and communication gaps you experienced during the resolution of your warranty claim. At Green Bean Battery, we are committed to providing efficient and reliable service, and we regret that we fell short in this instance. After reviewing your case, here is a summary of the situation and the actions taken to resolve your concerns:

  
  * Warranty Claim Submission: You contacted us on October 22, 2024, to report that your battery had failed under warranty. Our representative promptly provided you with the steps to initiate the claim process. Although you initially did not have the diagnostic codes, you quickly provided a photo of the codes after revisiting your shop. Your claim was approved on the same day, and we began arranging for a replacement battery to be delivered to a local installer.
  * Communication Challenges: On October 28, 2024, you reached out to inquire about the expected turnaround time. At that time, we were unable to provide a precise timeline due to logistical delays. We understand how difficult it must have been to wait without a clear update, and we sincerely apologize for the stress this caused.
  * Resolution: On November 1, 2024, we scheduled your installation appointment, and your replacement battery was successfully installed on November 4, 2024.
  

  We acknowledge the impact these delays had on your ability to use your vehicle and, by extension, your daily life. Under new leadership, Green Bean Battery is actively working to improve inventory availability, communication processes, and overall service efficiency to ensure a better experience for customers like you in the future. If you have any further questions or concerns, please feel free to contact ***** ******, Warranty Manager, at ********************* We appreciate your patience and understanding throughout this process and thank you for allowing us the opportunity to resolve this matter. We are committed to making meaningful improvements and restoring your confidence in Green Bean Battery.

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reconditioned battery with a lifetime warranty in February 2024. The battery failed again on October 18, 2024. I have called over 20 times and never had an opportunity to speak with a representative. They responded to my email with a claim number stating that the claim was issued and they would respond in 72 hours. No indication of when the work would be completed and no further communication.

  Business Response

  Date: 01/21/2025

  Dear Ms. **************** you for sharing your concerns with us. We deeply regret the frustration and inconvenience you experienced while attempting to resolve your warranty claim. At Green Bean Battery, we are committed to providing timely and reliable service, and we are truly sorry that we did not meet your expectations in this situation. Here is a summary of your case and the actions we took:

  
  * Warranty Claim Submission: You initially contacted us on October 19, 2024, providing the required information across multiple emails, including a diagnostic report and additional photos. Our representative promptly responded on October 21, 2024, requesting further details about your vehicle's mileage and functionality. Once received, your claim was approved the same day, and you were informed that we were awaiting inventory in your area to proceed with the replacement.
  * Delays in Service: Unfortunately, there was a delay in receiving the necessary inventory in your region, which impacted our ability to schedule your replacement promptly. We acknowledge the frustration caused by the lack of updates during this period, and we sincerely apologize for not providing clearer communication.
  * Resolution: On November 7, 2024, our representative reached out to schedule your installation appointment. At that time, you informed us that you had already replaced the battery through another provider. You subsequently requested a refund for the warranty portion of the battery on November 8, 2024, and again on January 13, 2025.
  

  While we respect your decision to seek an alternative solution, Green Bean Batterys warranty does not include refunds for the warranty portion of a previously purchased product. Our warranty provides lifetime coverage for the battery through repair or replacement when handled through our company. We apologize if this was not made clear at the time of your purchase, and we are happy to provide further clarification if needed.

  Under new leadership, Green Bean Battery is working diligently to improve inventory availability, communication processes, and overall customer experience. We deeply value your feedback, as it helps us identify areas where we can improve and better serve our customers. If you have additional concerns or questions, please do not hesitate to contact ***** ******, Warranty Manager, at ********************* We are committed to learning from your experience and ensuring a better process moving forward.

  
  Thank you for giving us the opportunity to address this matter, and we sincerely apologize for the inconvenience caused.

  
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22461229
  
  I am rejecting this response because the repairs to my battery were offered three weeks after my claim was filed. 
  

  As I state earlier, this car is my only vehicle and repairs were necessary in a timely manner. 
  

  I am requesting a refund as Greenbean never completed the repairs outlined in the warranty agreement. Forcing me to pay for repairs elsewhere. 
  

  Please advise on when I can expect the full refund of the Green Bean Warranty. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/22/2025

  Thank you for following up with us regarding your concerns. We sincerely apologize for the frustration and inconvenience you experienced during the resolution process for your warranty claim. We understand the challenges of being without a working vehicle and regret the impact this situation has had on you.
  
  After reviewing your case and the terms of our warranty agreement, we would like to address your request for a refund. As outlined in our warranty terms, Green Bean Battery provides coverage through repair or replacement of the hybrid battery during the warranty period. However, the warranty does not include provisions for a refund of the warranty cost if repairs or replacements are completed outside of our process.
  
  In your case:
  * Your warranty claim was approved promptly, and we began arranging for inventory to be sent to your area for replacement.
  * Delays were caused by logistical challenges, which we deeply regret. We understand these delays were frustrating, particularly given your reliance on the vehicle.
  * Unfortunately, because the repair was performed by another party, we were unable to fulfill the warranty claim as intended.
  

  While we are unable to issue a refund for the warranty, we would like to assure you that your feedback has been heard and will contribute to the improvements we are making under new leadership. These improvements include better inventory management, enhanced communication, and more streamlined processes to ensure timely service for all customers.
  
  If you would like further clarification about the warranty terms or wish to discuss this matter further, please feel free to reach out to ***** ******, Warranty Manager, at ********************* We value your input and are committed to learning from your experience.
  
  Thank you for allowing us the opportunity to address your concerns. We hope to earn back your trust in the future.

  
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery for a ****** Camry hybrid with a lifetime warranty on April 22 of 2020 Ive had the battery replaced two times in this time. The battery went out about 2 to 3 weeks ago and I scheduled a warranty replacement, but they have not replied since they gave me a warranty number and accepted or approved my claim. Their emails contain a paragraph that Threatens to put you at the back of the queue if you emailed them at all. So I have been waiting patiently, but also checked and theres lots of people on ******** and ******* that have the same problem. My car is completely down not drivable and I only bought the battery and paid extra for the warranty version because of their advertising so I dont know what to do except for to let everybody know that they are not honoring their warranty and that once you give them money, they dont ever wanna talk to you again. On 1014 they replied with a warranty ticket number WRNTY00063328 I have received no communication since that email on 1014

  Business Response

  Date: 01/21/2025

  Dear Mr. ************* sincerely apologize for the delays and frustration you experienced during your recent warranty replacement process. At Green Bean Battery, we deeply value our customers and are committed to honoring our warranties. We regret that we did not meet your expectations or provide timely communication in this instance. Here is a summary of your case and the actions taken to resolve your concerns:
  

  *Warranty Claim Submission: You submitted your warranty claim on October 14, 2024, and it was approved with ticket number WRNTY00063328. Our team informed you that we were waiting for inventory to arrive in your area to proceed with the replacement.
  * Challenges and Delays: Unfortunately, we experienced a backlog in your region (**********) due to high demand and inventory delays. We understand how difficult it is to be without a drivable vehicle, and we sincerely apologize for the inconvenience this caused.
  * Resolution: We are pleased to confirm that your hybrid battery was successfully replaced on November 6, 2024.
  

  We also want to address your concerns about communication. Our intention is never to discourage customers from reaching out to us, and we regret if any of our messaging caused you to feel otherwise. We are taking your feedback seriously and actively working to improve our communication processes. Green Bean Battery is now under new leadership, and we are implementing significant changes to improve inventory availability, streamline scheduling, and enhance customer service. These initiatives are designed to ensure timely service and to restore the trust of valued customers like you. If you have any additional questions or concerns, please do not hesitate to contact ***** ******, Warranty Manager, at ********************* Thank you for your patience and for giving us the opportunity to resolve this matter. We are committed to providing a better experience for you and all of our customers moving forward.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a replacement Hybrid battery for our 2005 Prius from Green Bean in June of 2019.About a year later, in June of 2020, the battery failed. It seemed odd to have it die so quickly, but they replaced it with another battery and everything was fine.Almost four years later, in late May of 2024, the battery failed again. This time, after an initial favorable response, the team became extremely uncommunicative, leaving us without our car for almost three weeks. I thought they were trying to delay past the end of the warranty, which seemed really bizarre. They finally gave us an install date of 6/19, which I couldn't make due to work, so they replaced the battery on 6/20.Everything seemed good, until the "new" reconditioned replacement battery died just over three months later! We're now just barely outside of the five year warranty, and they are refusing to replace the faulty battery, even though it died so quickly. It seems clear that they deliberately gave us a lower quality battery since they knew the warranty was about to run out. A replacement battery for a five-year warranty shouldn't last for only three months (for reference, that's about 7% as long as the previous battery lasted).