Complaints

• Initial Complaint

  04/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Bought furniture from Exotic Home Coastal Outlet in Kill Devil Hills, NC, and paid for delivery. Owner of business got angry because I posted an unfavorable ****** review and now refuses to deliver the dining table we bought. (There's more to the story but that's it in a nutshell.) We just want the dining table we purchased delivered to us as promised, in a timely manner, and in good condition.

  Business response

  04/29/2022

  Business Response /* (1000, 5, 2022/04/08) */ we had an issue with delivering a table to the customer which was our fault. it was a mistake in our part but **** happens. I was working diligently to reschedule and rectify our mistake. I rearranging our entire delivery schedule and trucks to accommodate and expedite her delivery. While I was in the process of rescheduling to accommodate her she felt it necessary to go online and start bashing my company with nasty reviews. I don't do business with people that try to sabotage other business. she's only hurting all of my hard-working employees. I've been in business for 30 years and don't tolerate reviews of that nature especially without giving an opportunity to rectify the problem. I was planning to do the delivery the following day until I saw the inappropriate Internet bashing so I called her and told her until that nasty review comes down I will not be delivering the table. I'm not interested in doing business was with people like that.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩