ComplaintsforGreat BIG Canvas
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Complaint Details
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Initial Complaint
08/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a 300.00 order on the website with a ship date of 25 July 2022, I have yet to receive any information or response to email inquiries about my order. I’m seeking a full refund…Business response
10/05/2022
*********** - Great BIG Canvas - ***** * ******
Great Big Canvas replied to Mr. ***** on Aug 01 09:09 am as he was inquiring as to the status of his order. Mr, *****'s canvas was delivered: ****************** Delivered On Tuesday, August 02 at 12:28 P.M. at Front Door,
No further action should be needed unless there is a problem not mentioned in the complaint.
Initial Complaint
07/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Trying to return item for refund. They were supposed to provide method. They don’t answer phone or email. I have sent several email. No response except automated receipt of email. Phone not working?Business response
10/05/2022
*********** - Great BIG Canvas - ********* , ****** ********: Order #******* – The customer was refunded on July 14th, 2022 ($158.52 USD), and on July 19th, 2022 ($18.99 USD). We emailed the customer back on July 19th, 2022. Ticket #********Initial Complaint
07/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 canvases on May 9. When the products were delivered, one was damaged. When I contacted GBC they agreed to replace the canvas at no charge. I still have not received the replacement and I cannot get in touch with the customer service team to follow up. There is no telephone customer service, no one answers the chat and no one answers the emails I send. I would like a refund or a replacement. I have pictures of the damaged item and proof of the contact I have tried to make.Business response
10/05/2022
*********** - Great BIG Canvas - ****** *******: Order #******* – This redo was created on July 15th, 2022, and shipped on July 22nd, 2022, via *** Freight. The last communication we had with the customer was on July 14th, 2022, when we told them we would be starting a reprint for them. Ticket #*******. The order was marked delivered on July 29th, 2022, to the address on file. There was no contact from the customer that the reprint was not delivered.
Address:
******* *****
** ********** ****
*********** ** *** ***
******
Tracking Number:
******************
Tracking Link:
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ISSUE RESOLVED.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered from Great Big Canvas on February 11, 2022. Merchant says they shipped the product on February 21, 2022, however the package never arrived. I have sent numerous emails submitted through their website with no reply. I have called their support number and sit on hold for ever and no one ever answers the phone. I choose 1 on their phone system to have a call back. When the call back occurs it is just a recorded message that says no one is available to call you back and hangs up. I believe this company is a fraud, and I should have known better to order from a company on ********. I still have not received my product. I want the product delivered and I want my very expensive shipping cost of $109 to be refunded.Business response
03/03/2022
The customer placed order on 2/11 & we shipped 2/21 https://wwwapps.******************************************************************************************* Once handed over to ***, it appeared lost as it was in manifest status for quite some time, however the first time we got contact from the customer about this was on Sunday 2/27 (Ticket IT ********) at 7:23AM. We responded Tuesday 3/1 at 11:16 AM and apologized that *** lost the package, we set up a replacement for him. The customer called that same day and asked us to cancel the replacement, he wanted to see if it ended up getting delivered and if it didn't arrive by the date he needed it by (this Friday) we agreed to refund him instead. As of 3/2 the package shows that it was delivered 3/1 (4:45 PM EST) after we spoke with him. We responded to him asking if he had received it. We just left him a detailed voicemail asking him to please reply to our email to let us know whether he received. More Information from Consumer: Item has finally been received. This complaint can be closedInitial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Regarding order ********. I had an order, I upgraded that order and had to pay $89.81 to do so. The company decided to charge me this amount twice. They never refunded the unauthorized charge of $89.81, they said they do. I contacted my bank and they see so attempt to reverse or credit this amount. I've been following up for 3 weeks, the manager no longer returns emails and the customer service representatives are rude and dismissive. I would like the unauthorized charge reversed today.Business response
02/15/2022
Business Response /* (1000, 5, 2022/02/08) */ The customer contacted us on Jan 17, 2022 that they needed to change their order. We let them know their would be a difference up charge that they would need to pay of $89.81. The system double charged the customer and immediately we issued a credit of $89.81. The customer requested to speak to a manager on Jan 31, 2022 and we contacted the customer back on Jan 31, 2022 and continued to keep in contact with the customer until Feb 4, 2022. Per our records the credit was refunded on Jan 17, 2022 and the customer was advised to continue checking with their bank. We also issued the customer a physical check of $89.81 on Feb 4, 2022. At this point the customer was refunded the difference of their upgrade twice, via credit and physical check. Consumer Response /* (3000, 7, 2022/02/08) */ I never received a refund for the unauthorized charge. They have stated I received one but my bank doesn't see it and the company refused to supply an official bank statement showing it occurred. I find this utter lack of cooperation highly disturbing. I've been told "the refund check is in the mail". I'm not holding my breath Business Response /* (4000, 9, 2022/02/08) */ We attached the copy of the refund check #***** for $89.81 (order #*******) that was mailed out on 2/2/2022 on our initial response.Initial Complaint
09/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order through ******************************* on Aug 4, 2021 for the following product: Shipment 1 of 1 Estimated Delivery: 8/16/2021 with Priority service Product Details Price 20 x 20 Canvas Prints Qty: 1 Shipping: $23.98 Tax: $6.45 Grand Total: $69.42 I paid for a priority shipping option as this was a gift and needed to be delivered within a set time frame. The business commited to provide a product at a set time frame and was unable to do so. When I reached out to support they advised a tracking number which I already had. I ended up having to make multiple calls and chats reaching out to their shipper *******. *************** this is the tracking number their I spoke with *******, *****, ******, *******, ***** and another person whoms name I am missing. They all advised that they would reach out to the warehouse and I would receive a follow up. . I ended up having to make multiple calls and chats reaching out to their shipper *******. *************** this is theBusiness response
12/02/2021
Business Response /* (1000, 14, 2021/12/02) */ This complaint was resolved by me on 11/23/21 in ticket # *******. I refunded the customer in the amount of $62.82 USD. They had previously received a refund of $6.60 USD for the delay in the delivery of the order, so they have now received a full refund. I emailed the customer to inform them of this refund.
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Contact Information
Customer Complaints Summary
40 total complaints in the last 3 years.
5 complaints closed in the last 12 months.