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Business Profile

Car Wash

American Pride Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for American Pride Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Pride Car Wash has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • American Pride Car Wash

      1901 East Millbrook Rd. Raleigh, NC 27604

    • American Pride Car Wash

      8909 Six Forks Rd Raleigh, NC 27615-1920

    • American Pride Car Wash

      1421 US Highway 70 W Garner, NC 27529-2553

    • American Pride Car Wash

      125 SW Maynard Rd Cary, NC 27511-4401

    • American Pride Car Wash

      913 McKnight Dr. Knightdale, NC 27545

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20, 2025 I went through this car wash. Right after while using their vacuums I found scratches on my hood caused by their equipment. Some might be able to be detailed out, but some are actually scratched in the metal. I immediately reported this to the manager we took pictures and filled out a report. He told me I should hear from corporate in 2-3 business days. On January 30 I went back to that manager having heard nothing. On January 31 I did get an email request for more information which I provided that day.I visited the car wash again on Feb. 7 and was given the corporate phone number. I left voice mails but have had no response, it is now February 16.

      Business Response

      Date: 02/21/2025

      We have called and left a message with Mr. ************* He did not mention which car wash site he visited.  Once we hear back from him, we will investigate this matter further.  

      Customer Answer

      Date: 02/24/2025

       
      Complaint: 22948490

      I am rejecting this response because:
      Resolution is ongoing, I am working with American Pride to find resolution.
      Sincerely,

      *** ******

    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently tried to sign up for a month subscription. I found after the fact that the wrong plate number has been entered. I tried to correct this and was actually billed a SECOND time, for a larger amount (they also put me down for the wrong subscription). I tried to use the subscription yesterday and was unable, the employees only solution was to ask me to pay a THIRD time. I have been trying to reach out about these fees and experience and have not heard anything.

      Business Response

      Date: 03/18/2024

      We reached on to Mr. ********** on 3/18/24 and informed him that we would fix the problem.  He seemed to be pleased with the solution.  We have reactivated his account and once the club manager returns to work on 3/19/24 we will fix his billing issue.

      Customer Answer

      Date: 03/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 14,2024 I went to the new car wash located on ************. They were giving a free car wash to patrons so I decide to get one. As I proceeded to a line I was greeted with hospitality and offered membership which I decided to get. I get to the beginning of the washing process as I enter out I noticed my side mirror is pushed way back I get out of my vehicle to fix it and notice that my side mirror was damaged. I went to talk to a gentleman that was inside and told him about the matter he had me fill out an incident report and then said someone will be in contact with me within 5 business days. Well its now February 5th and my side mirror is still damaged and I still havent heard from anyone on the issue of getting my side mirror fixed. I was told that we have to check the video before someone gets intouch with me. How long does this process takes I just want my side mirror fixed, it wasnt damaged before I got my wash. Please can we come to a resolution fast. Thank you.

      Business Response

      Date: 02/15/2024

      Mr. ****'s Mirror is going to be repaired by a local body shop. ************** is on their schedule

       

    American Pride Car Wash is NOT a BBB Accredited Business.

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