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Complaint Details
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Initial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I turned phones on in FEB 2021, I have to contact the stores and businesses managers every month for the last 7 months because they have not gotten my bill right. I want the credits that were promised to me, my bill corrected correctly and maybe even some more credits for the constant inconvenience o have endured for 7 months. It's not as if I have gone talk to somebody and they correct the issue. I have had to go to the store, send several emails, make calls, stay on hold for 45 to 50 Minutes before I hung up cause nobody picked up the phone.
Business response
09/02/2021
Business Response /* (1000, 5, 2021/08/24) */ Hi*******, Thank you for contacting us through the BBB, I apologize for any inconvenience this may have caused. I was let aware from the store management that this was resolved, and they have contacted you. Please if you have any questions, feel free to send an email to ***************** Thank you, ***************Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/6/21 I traded my iPhone 6 in for an iPhone 12 pro at Victra, ****************************** ********. Verizon Corporate is stating that they never received the phone from Victra. I contacted Victra and they transferred me to Verizon Corporate. I have made multiple calls to resolve this and it's still not resolved. Victra Invoice ************* shows $699.99 credit and it also showed that I paid $551.67 for the balance and additional items that were purchased that day. Verizon continues to bill me for a phone that I should not continue to be billed for as the phone was paid in full on 2/6/21. I should also receive a credit for the months that I have been charged.Business response
09/09/2021
Business Response /* (1000, 5, 2021/08/26) */ Hi *****, Thank you for contacting us through the BBB, I apologize for any inconvenience this may have caused. I was let aware from the store management that this is still being investigated. Respectfully, ***************Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July 29th I opened an account with****** at victra wireless threw verizion and she made a mistake and opened 2 separate accounts between me and My wife , after 3 weeks of me contacting her and the store there has been no resolutionBusiness response
08/24/2021
Business Response /* (1000, 5, 2021/08/24) */ Hi ***********, Thank you for contacting us through the BBB, I apologize for any inconvenience this may have caused. I was let aware from the store management that this was resolved, and they have contacted you. Please if you have any questions, feel free to send an email to ******************* Thank you, **************** Consumer Response /* (3000, 7, 2021/08/24) */ Has not been resolved on My end ! Business Response /* (4000, 9, 2021/08/26) */ Hi ***********, Thank you for following up. I have reached out to leadership concerning your complaint and the resolution. Respectfully, **************** Business Response /* (4000, 20, 2021/09/23) */ Hi ***********, Thank you for reaching out to the BBB. I apologize for the inconvenience that this has caused. Please reach out to ***************** Thank you, ***************
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463 total complaints in the last 3 years.
165 complaints closed in the last 12 months.