Business ProfileforRed Hat, Inc.

I am a Cyber Crime Technology student at *************************** and a 21-year ** Army veteran. I am on a limited VA disability income. At the beginning of the summer semester, I was attempting to get the course materials needed for my class, CET 130 (NYE01) Operating System Principles, which is an introduction to Linux. At the time, it seemed that I would need either a hard copy of the textbook or the e-book version, as we do for the majority of our courses. We also had to register with Red Hat Training, so I ordered an e-text copy, which came from ********************* through Red Hat. In the meantime, the course was posted in Blackboard and I found that we had the Red Hat e-text available in Blackboard as part of the course. I have made several attempts to plead my case for a refund of the $53.38, but to no avail. One of the representatives finally sent me the following:Red Hat Academy will not accept returns of printed books unless damaged in transit. Only e-book codes that have not been redeemed are eligible for cancellation or return, subject to terms and conditions.This was not a condition of which I was aware and used the code to get the e-book but requested the refund the next day. I explained the situation, but they would not do anything to help. I asked another representative if I had simply lost my money, and she adamantly said yes. Had I known this would be an issue, I would not have ordered the e-book. Additionally, I found that only 5 pages can be printed at one time and the e-book is over 600 pages. I dont feel like this is a fair business practice and I am not making any attempts to take advantage of Red Hat. I believe that my request for a refund is reasonable. What was needed for the course, Red Hat registration, registration for our labs (through another company), and attempting to communicate with them is somewhat confusing and frustrating.