ComplaintsforState Employees Credit Union
Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not have an account with I do not have an account or bill with **********************. I did not give them permission to access my credit report. This account is showing up as a written off balance in charge of negatively impacting my credit. I have written to state employees over 10 times to have them resolved this they could not confirm or verify any signatures or anything with my name. This is, this is a derogatory item. I do not have a financial obligation to this. STATECU Reported: Aug. 31, 2024 -$10,295.00 ClosedBusiness response
09/26/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to dispute the account reported on my credit file with STATECU, opened on 7/1/2019 under account number **************. This account was opened without my authorization due to identity theft.I kindly request that the Better Business Bureau reach out to STATECU to investigate and remove this account from my ********************** report. Attached is my FTC identity theft report.Business response
09/24/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.Initial Complaint
09/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged insufficient fees by a charge that was done in error. I was very shocked that I was told by my credit union I have been with for years to call the company that made the error to tell then to pay me back. I did exactly that and they said why should they have to a pay a fee they didn't charge.Business response
09/11/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.Customer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
08/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear ***/Madam,Upon reviewing my credit report, I noticed an unauthorized inquiry from SECU, which I believe is connected to identity theft. I have already filed a complaint with IdentityTheft.gov and am enclosing copies of my complaint and relevant documentation for your reference.Please investigate and remove this unauthorized inquiry from my credit report:Creditor Name: SECU Date of Inquiry: 07/09/2023 I would appreciate your prompt attention to this matter. Kindly confirm receipt of this dispute letter and provide me with a response outlining the actions taken to address this unauthorized inquiry.Thank you for your cooperation.Business response
08/30/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.Initial Complaint
08/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am submitting this compliant as advised by the SEC director of the Atlanta office before submitting a complaint directly with the SEC. After reviewing mortgage documents, I have reason to believe that misleading and deceptive practices were used to make me believe I was entering into a contact for a mortgage "loan" when in fact it appears to have been a trust agreement. I have requested now three separate times for information by a Qualified Written Request under RESPA which SECU has failed to provide. Initnally they told me that they were not going to accept my documents which they are required by law to provide. Once I submitted a complaint with the **** then did respond but said that my request was overly broad and again refused to provide the information. I sent another request, very simple requesting the **** accounting of the "loan" and they refused saying that it was confidential and proprietary information. I have invoked congressional interest in the matter to assist with **** who denied me putting in another claim stating it would be considered a "duplicate". ************************* is the trustee listed on the deed of TRUST who has failed to respond to any of my mailings. He has a fiduciary obligation as trustee to provide information in regards to the transaction. I hope that the BBB can assist in finding an equitable resolution to this matter.Business response
08/19/2024
SECU has received this complaint and will investigate. If they complainant is a member of SECU, we will contact them directly.Customer response
08/19/2024
Complaint: 22163897
I am rejecting this response because: it is generic and I have not formally received a response from SECU. I will however wait adequate time for further communication from SECU.
Sincerely,
*********************Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address inaccuracies on my credit report caused by the unauthorized disclosure of my personal information to credit bureaus, leading to significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with STATECU have adversely affected my financial standing and need immediate correction.Additionally, please ensure compliance with 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under certain conditions.For reference, my account details are:Account Number: ***************I request an urgent review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Thank you for your immediate attention to this matter.Sincerely,***************************Business response
08/07/2024
SECU has received this complaint and will investigate. If the complaint is a member of SECU, we will contact them directly.Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Several companies were taking money from my checking account. I filed a dispute with the Credit Union. I filed a police report like my bank asked me to do. The bank only gave me a part of my money back. The deputy said I should file a complaint with the **** Bureau to get the rest of my funds.Business response
08/05/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
While in the mist of looking for house for me and family i noticed some incorrect reporting on my credit report. The reporting in particular is the one from SECU (state employees credit union) they have reported 3 accounts as charge off across all 3 credit bureaus. i know that per my rights act 15USC 1681(e)(b) and i have yet to receive a 1099-c. this should be removed as soon as possible, how is these charge off still showing on my credit report when you can report income on your credit report. i have sent in multiple complaints to them, and to the ***** this is making it hard for me and my kids to move forward with daily lives. please delete i know my rights and this is in violation of it.Business response
07/08/2024
SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have late payments from STATE EMPLOYEES CU/PSC on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late paymentBusiness response
06/17/2024
SECU has received this complaint and will investigate. If the complaint is a member of SECU, we will contact them directly.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureau,I am reaching out to lodge a formal complaint against STATE EMPLOYEES CRED U for an unauthorized account listed on my ********************** report. Despite multiple attempts to address this issue with STATE EMPLOYEES CRED U directly, the account continues to appear on my report. The details of the unauthorized account are as ******************************** Name: STATE EMPLOYEES CRED U Opening Date: 07/31/2017 Account Number: ********** I have never authorized or opened this account with ******************************************* CRED U, and its presence is adversely affecting my credit score and financial reputation. It is crucial that STATE EMPLOYEES CRED U acts swiftly to rectify this mistake and prevent any similar incidents in the future.Thank you for your prompt attention to this matter.Business response
06/12/2024
SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.
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Customer Complaints Summary
156 total complaints in the last 3 years.
51 complaints closed in the last 12 months.