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Business Profile

Family Entertainment

Adventure Landing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today was supposed to be my sons 8th birthday party. It was not amazing or magical. It was burnt pizza and no laser tag, no go carts and slow unorganized employees. Everything that the ****** covered was canceled or broken. Rude staff, no energy. Im in a wheelchair not stupid. The staff member, this man was rude. He came up to me like he had a problem that I complained. His aggression didnt intimidate me.The other party there was also complaining. This was a c*** event. But the best part is that I had to go in a closet full of junk. No one helped get through the junk closet.The other party member was trying to help me get through when a bench fell on us. I have the video. I want my money back complete refund. We were screaming for help. In this dank closet.How is it we are yelling and your staff did nothing!!!!!!! This is basic human decency. Normally I would say training is needed.But no , Everyone of the 3 involved in our party, hosts and the male staff member in the blue shirt need fired. He was too rude for me to ask his name. I told him to get away from me.By law handicap accessibility must be present. Why did I have to be squeezed through a storage closet to join everyone else???????Also whoever owns this location, when I told the manger that the cheese is burnt their response was that the cheese wasnt burnt. It just looked burnt.Im not uneducated when it comes to food, she. Is used to manipulating the customer. The fact that she would rather tell the customer that yeah its not burnt. It looks burnt. . . Like people are stupid.

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