ComplaintsforAllbridge
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hi there. Back in June 2019 We bought the business named The Clown Motel ******* **, we found ******* Is old and outdated so we switched to ********* and signed a 2-year contract with direct TV along with we signed a contract with service partner company Albridge ( formerly known as ******** But never were satisfied with their service and receptions as we have 2 remotes for TV even though we bought all 33 new TVs they keep sending remote codes to sync remote but it never worked, some TVs working some has no signals most of the time which they never fixed so in last 4 years only 3-4 times a tech support guy came to property but the problem was remain same. As we switched from ******* to *********, we have no choice but to choose any other service provider in the market.Jan 2023 friend of ours recommended to take ******* so we called ********* for discontinue our services they said as your contract is over long time ago, so you guys are good to switch to *******, so we had ******* in February ****. May 10th **** Allbridge company sent us a email stating you owe us $ ****** we emailed back and said please check your record we paid every due before we switched to *******. Then **************** sent us an email again in August **** and saying you broke the contract as you signed for 5 years you must pay $ 11,338.29.Our complaint is that they did not give us a perfect service which caused us lots of hassles, issuing refunds to our guests, going through all kinds of resentments, embarrassment affected our business.When we signed the contract, we did not notice that they have 5 years contract contrary to 2 years contract with *********. We request you to intervene in this case and resolve the issue Thanks *********************Initial Complaint
05/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 1.20.2023 I received a call from one of our facilities that the ** Service was disconnected due to non- payment. The facility had already process the invoices but because the check had not arrived in time the service was discontinued. I was aske by the facility to pay using my credit card the total was $ ********. In the meantime the company had paid the November invoice of $ ****** and the check # **** for $ ****** was cashed by Allbridge. I have made several attempts to get a credit back to my credit card for the duplicate payment of $ ****** but the company just keeps making excuses or not even answering my emails.Initial Complaint
06/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Erroneous invoices after I cancelled my service. Several phone calls later they told me they were going to take all of the them off. However the charges remain. I’ve spent hours on the phone with them and sent several emails. They say they will call me back and don’t. I’m out of options here. They keep sending me bills and I keep telling them and they acknowledge that my service was cancelled.Business response
07/28/2022
The customer in question is ****** ****. They were part of our issues backlog. We entered a termination case for the account on 6/17 that was retroactively effective on 2/28. It popped up on our termination list and we took care of the credit on June 22nd.
The last invoice he received was the 6/1 invoice which was sent to him on 6/8. The last communication to him was on 6/21 when an automated payment reminder was sent to him for his open invoices.
We processed the credit but we did not send it to the customer so he may not know it was taken care of.
As of now, the account is all has been fully credited and we are in the process of issuing refund of overpayment that is reflected in the email attached sent to the customer on 7/28/22.Allbridge
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.