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Find a Location

Capstone ISG Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Capstone ISG Inc

      8362 Six Forks Rd STE 204 Raleigh, NC 27615-5086

    • Capstone ISG Inc

      PO Box 6 Pikeville, NC 27863-0006

    Business ProfileforCapstone ISG Inc

    Insurance Claims Processing
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers investigative services for insurance companies.

    Business Details

    This is a multi-location business.

    Find a Location

    Capstone ISG Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Capstone ISG Inc

        8362 Six Forks Rd STE 204 Raleigh, NC 27615-5086

      • Capstone ISG Inc

        PO Box 6 Pikeville, NC 27863-0006

      Location of This Business
      8362 Six Forks Rd STE 204, Raleigh, NC 27615-5086
      BBB File Opened:
      1/18/2011
      Years in Business:
      15
      Business Started:
      8/5/2008
      Business Incorporated:
      8/5/2008
      Type of Entity:
      Corporation
      Contact Information

      Principal

      • Mr. Stephen Godwin, Branch Manager

      Customer Contact

      • Mr. Stephen Godwin, Branch Manager
      • Mr. Cliff Greenup, Adjuster
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On 2/27/23 we had a wind storm that caused damage to my house. I submitted a claim to my insurance. An appraiser came to see the damage and make an estimate of cost of repairs. I received the replacement cost value breakdown in the mail. The amount less depreciation is not enough to cover the damages. I have uploaded an estimate for the repairs that I obtained by a very reliable company in town (H&B Siding). The quote includes the repair of the front and rear of the house only, it does not include the repair of the damage of the slate roof. When I spoke to ***** at Capstone about this she suggested I find another contractor that would be willing to complete the job for the amount they are willing to give me for the claim. This is impossible. I have attached pictures of all the damage, these repairs cannot be fixed for the $2950 ($3950 minus my deductible). I am very frustrated and discouraged with this company. I have been insured by them since 2018 and this is my first claim. I am a senior citizen on a fixed income and cannot afford to pay for all the repairs out of pocket. That is what insurance is for, I pay every month to be covered and the first time I have a claim they underestimate the damage and now I can't afford to have the repairs fixed. I feel the estimate completed by Capstone is unrealistic. It has almost been 3 months since the damage was done, I would like assistance in coming to an agreement on this matter so I can move forward with repairs. Thank you in advance for your time and assistance.

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB of Eastern Carolinas

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