ComplaintsforThe UPS Store #4494

• Initial Complaint

  10/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to the ups store at **** six forks. Store ****. I asked the employee to ship a box with the cheapest option. Id seen online that would cost ~$37. When she gave me my receipt, it said $98. I went to my car and double checked the *** website for their pricing tool. When I confirmed I was over charged, I went back into the store to ask for the cheaper option. They said there was nothing that could be done. The employee called the owner and the owner said the same thing, nothing to be done. My concern is they do this to everyone that walks in that asks for the cheapest option. There are plenty of elderly people in this area and Id guarantee they are regularly overcharged. I dont mind the initial mistake, its the owner refusing to make it right. I expect to be refunded the money I am owed. $98 -$37 = $61. I am owed $61

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been harassed by the manager of this store, *********, for the past six months about payment for my mailbox. I have asked her multiple times to double-check that I had made a payment to cover the period in question. In each conversation with *********, she has told me that she looked up payment in the system and that I was good to go. She would then go on to tell me that she didn't know how I made it on her list and typically passed the blame onto someone else. Today she called saying that no payment had been collected for the last six months and that she would have to close my mailbox. She said that I never paid for the current period and proceeded to tell me that she was giving me the benefit of the doubt this whole time. I am happy to pay money if money is due, but I cannot get a clear, coherent answer out of ********* to actually know if I owe anything or not. Per my credit card statement, I made a payment on 9/9/22 for the current six month period. ********* often blames another employee for the mistake, and has gone as far as yelling at one of her employees while I could hear her on the phone. Beyond the confusing and incoherent phone conversations I have had with her over the past six months, she proceeded to call me a liar and scammer on our call today. She has even hung up the phone on me when I asked to speak to her manager. I am a paying customer and do not deserve this type of treatment and hope that the owner of this location calls with an apology or at least an explanation as to why I have not received an honest answer from their store manager. If my mailbox is in fact closed today (as ********* threatened), I will expect a refund for the remaining days in my contract or I will get dispute the charge.

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