Business ProfileforCapital Ford, Inc.

We bought our Fusion March 23 , We were originally supposed to get a different vehicle but once we got there it was literally sold in front of us. We were very ******. So the sales person goes and gets a different car tells us one thing we get back to sign and said nope this is not what weretold and went to leave. We told them that this was c*** and we were done. The next morning the sales man calls and said they got deal done. I had worked all day went home an hour away to get husband and went back now this our 3rd time. So we get there and nothing is what we were told again the manager says they will make it right. And the salesman says he would give us *************************************** text. We left and looked more at paperwork and reached out immediately myself and my husband everyday for months to try and fix the entire situation. We were sold a car 3-4,000 more than what was for our situation. We never heard from management or anyone for that matter and we still to this day didnt get our lock code. We were screwed on our deal and traded in our explorer if management would have contacted us we would of got our car back. But everyone we called and left messages and voicemails we never got a call back. We kept getting emails about wanting to buy our car back. So me and my husband both reached out again about our issue me and someone called my husband 3 weeks ago and was looking into the issue and would call him back well guess what no call back. Well I have recently been speaking with someone and they have showed me several vehicles but every time that vehicle wont work after we get our hopes up. Bottom line we owe today more than what we purchased vehicle for. Yes I get we dont have perfect credit but honestly who does anymore after ***** and people lost their jobs and had no income. This could of all been straightened out if originally a manager would of contacted us so now we are stuck with a vehicle that we didnt even want and cant get out of it