ComplaintsforLeith Inc

• Initial Complaint

  06/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This dealership purchased my 2021 **** *****r from me to resell it. Agreement was made on 5/31 and truck was picked up on 6/1. I was told I would receive a check in about 21 days to allow the title to be cleared, which I agreed. Now 3 weeks later, I'm being told they will not cut me a check until the title arrives at their dealership. Titles in NC are electronic, they know this having done business here. In the meantime, they have already resold my truck to another buyer. How can a business sell a car that they haven't even fully paid for? Please help me retrieve me agreed upon payout for my truck and stop this business from continuing shady business practices.

  

  Business response

  06/27/2022

  Mr. *** received his check June 22nd.

  Customer response

  06/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I visited Leith Chrysler Jeep (**** ******* ***** ******** ** *****) on May 7th, 2022. I traded in my Jeep Renegade for a Buick. The documentation/contracts that were signed states that Leith Chrysler Jeep (**** ******* ***** ******** ** *****) would pay off the remaining portion of my existing loan for the Jeep renegade. The amount the contract states that the dealership would submit to may bank would be in the amount of $7,687.63. On May 14th, 2022 I was informed that they neglected to have me sign the proper documentation so that I could buy the car. These papers were delivered to me to sign around the 3rd week of May 2022. On May 27th, 2022 Leith Chrysler Jeep (**** ******* ***** ******** ** *****) submitted a payment to my bank to pay off my existing loan ($7,687.63) but only paid the amount of $7,309.64 which is $377.99 less than the agreed upon amount previously mentioned on the contracts signed on May 7th, 2022. On June 2nd, 2022 I reached out to both Karen and ****** in the finance department at Leith Chrysler Jeep (**** ******* ***** ******** ** *****) to inquire about the pay difference and when I would receive the additional $377.99. ****** returned my call and stated " I should be receiving my check from them in the amount of $377.99 within the next couple of days as the Memorial Day weekend may have caused a delay." I followed up this call asking for this information in writing since there have been several instances where signed documents and statements/reassurances from this location (Leith Chrysler Jeep- **** ******* ***** ******** ** *****) have not been truthful or followed through. My call was never returned. On June 8th, 2022 I left a follow up message with ****** in reference to this. My call was never returned. Today is June 14th, 2022 and I have reached out again to ****** and there has been no response/insight as to when/if I will be receiving my money owed to me. Ideal resolution: receive money owed

  

  Business response

  06/15/2022

  Sorry for any inconvenience to Ms. ******. We will mail a check out for $377.99 today.

  Customer response

  06/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought *** **** *** **** in 2022 . The car that was sold to us was a loaner car and it was disclosed with mileage and everything. Buying process was smooth and everyone was helpful from sales person to finance. What was not disclosed to us that someone has smoked inside the car and it has a heavy smoke smell which we didn't realized till we purchased. We complained few times as it was affecting mine and my family health as I have two young kids . Also as we don't smoke , it was very hard to breath while driving while windows are rolled up. We complained to the dealership including GM of the store and dealership done Ozone treatment to remove smoke by keeping overnight. It was done multiple times by keeping car at the dealership for few days but smoke smell came back after few days specially in hot days... We asked to swap the car or find a solution but each time I have been told to go with ozone treatment even though it didn't work at the first time. Now we are almost 40-45 days in purchase and me and my family is really struggling each time when we drive that car as we end up having coughing due to smoke smell in the car... Now we are the point that we don't prefer to drive a car but we need to drive for our work and other errands.. I am very much concerned about the health of my family if we continue drive this car. We want to swap this car with the similar car that dealership found (2022 530xe with premium package) without adding extra cost or changing payment to us. As much inconvenience it caused to me any my family, we want to have this swap happen as soon as possible without changing our payment plan and payment amount. Sales person reach out to us with the car which is matching our needs and we agreed on the car and want to make sure the payment remain same.

  

  Business response

  05/09/2022

  Good Morning, As the customer stated we have attempted multiple times to remove the smell he is complaining about. Also as the customer stated, we have agreed to replace this vehicle with another one. He is currently driving a 2022 **** as of last week to make sure he does not have any issues with the vehicle smell. The car he originally purchased is a 2021 ****. The payment is going to increase approximately $89. This is due to the the replacement vehicle being a year newer and 10,000 less miles. He has agreed to this and will be here at the dealership on Wednesday May 11th the finalize the paperwork.     Thank You, ****

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2018 *********** purchased March 2018. Vehicle has had transmission problems since 20,000 miles. Erratic shifting and engine engagement. I Have brought it to dealer numerous times (9) and have spent large sums of money on repairs and rentals that weren't covered by the warrantee because of technicalities. After several Leith mechanics have recognized the problems as we test drove, after failing to repair the vehicle the car company says this is normal. They should be ashamed of themselves. NO ONE would purchase a vehicle that operates this way. As the condition worsens the vehicle is becoming dangerous as it gives you a feel of a lack of control due to erratic shifting and occasional lurching .

  

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/03/04) */ Thank you for the opportunity to respond to Mr. ***** concerns. After reviewing the file on the 2018 *********** ***************** I see two different concerns. The first concern is a shudder that looks like is related to the breakdown of the transmission fluid. The recommended coarse of action is related to maintenance. Replacing the dark and worn out fluid is a little more complicated than you would think. The transmission can hold up 15 quarts of fluid however, when you drain the fluid you can only get about 3 quarts out. By draining and refilling one time, it just dilutes the damaged fluid. ***** recommends draining and refilling three times to get the fluid in good condition. There is not an external filter to service either. We have sent Our ***** engineering Department snapshots of the transmission operation and they have determined there are no issues. The second concern is a roaring rumbling noise and the tachometer moves up and down at highway speeds. This is related to the VCM (Variable cylinder management) system. Under certain conditions, the engine will drop from 6 cylinders to 3 cylinders. The VCM system does this to conserve fuel. When the system is activated, it will create a roaring or droning noise especially at low RPM's. This is an absolutely normal condition.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Car has been in shop 16+ days and misdiagnosis of replacement parts/ repairs I was told would repair problem have not. Cold start problem. Thermostat diagnosed as problem. Then oil gasket. Now they tell me fuel pump and want me to prepay for the part. I typed all dates, cost here but too many characters and when I tried to upload documents, my description was lost. Dates my car was in shop Jan 24-26, 28, 2/2 -2/4, 2/9-2/16. Codes, thermostat housing, internal engine timer off, emergency brake requires service ( this was after ****, service dept mng's assistant, a young girl picked up my car at my home on Fri 1/28. I thought a tech was coming so he/she could hear & see for them self what renegade did at cold start.

  

  Business response

  03/16/2022

  Business Response /* (1000, 8, 2022/03/07) */ The first concern Ms. ****** brought the vehicle in for (Jan 24, 2022) was check engine light on, and vehicle has hard time starting. We found the vehicle low on oil due to a timing cover leak, which low oil would cause the check engine condition. In addition, on that particular engine the hard start condition can be another symptom of the low oil. Ms. ****** agreed to the repairs we resealed the timing cover, resolved the check engine condition and then found start issue resolved. We test drove the vehicle and checked for leaks. Vehicle was operating as designed after repairs were made, no further issues at that time. The thermostat diagnosis and repairs were done and made at a different non ************* facility. Ms. ****** brought the vehicle back February 2 - February 8 at which time her no start issue was not duplicated. Ms. ****** brought the vehicle back February 9 for the hard start when cold concern. At that time we were able to duplicate the symptom, indicating we were dealing with an intermittent issue. We concluded the fuel pump was causing the condition. We supplied Ms. ****** with cost for repairs, she declined and picked her vehicle up. Ms. ****** called the manufacturer during that visit seeking them to pay for the repairs, and was advised by the manufacturer that her vehicle was outside of any warranty and outside of any good will parameters, and they would not offer any assistance for repairs. On a side note, on February 18, Ms. ****** came back in with concerns of a throttle control light and check engine light (completely unrelated to any previous concern) we diagnosed the complaint and provided an estimate which was approved by Ms. ****** and we repaired the vehicle. At that time the vehicles battery was low, and knowing her frustration we replaced her battery ($235 worth) at no charge as a good will gesture. This was the last we saw of her vehicle in our facility.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Went to dealer for oil change and tire rotation After service was completed noticed shaking in front when I apply brakes. Went back to complain they test drove my truck and said it did have shake when applying brakes. Told them I didn't have problem before they rotated tires. I went to another dealer to have problem fixed and they told me that they had over tightened my tire lugs and warped my rotors. It was a cost of $698.00 that i had to pay for something didn't expect.

  

  Business response

  02/02/2022

  Business Response /* (1000, 14, 2022/01/28) */ Mr. ******** was in our service lane for express service on November 15, 2021(almost 70 days ago). Since that time Mr. ******** has produced no evidence that his issue was caused by anything our service department did during that service. Clearly an oil change would not relate to the brake system and a tire rotation has nothing to do with the brake system considering the fact we use a torque wrench to tighten the lug nuts to factory recommended spec. An opinion from a different dealer is simply an opinion, again there is no evidence that our service department did anything wrong. We are not responsible for what Mr. ******** is complaining about. Consumer Response /* (3000, 16, 2022/01/28) */ It is a fact that my truck had no issues prior to me bringing it to Leith for rotation. Who is to say tech used proper torque tool My brakes or tires where not worked on anyone other Leith The statement simpy says they where over torqued on the truck and they are to ones who put them on Business Response /* (4000, 18, 2022/01/31) */ No further statement. Our previous response stands. Consumer Response /* (4200, 20, 2022/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only person to remove and replace my tires was Leith Inc and my truck was perfect when I took it in How can they say the tech used the right torque wrench. Th lugs where tight over torqued by them It so easy for them to say they didn't do it And I'm saying the truck was damaged when I got it back after the did the rotation If they weren't with tech how do they know what he did the fact is that my lugs where tight after they worked on it and Thats a fact

• Initial Complaint

  01/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought an Infiniti Q50 hybrid from Audi Cary in December. I was given the inspection readings and that the passed the state minimums, but when I took it to get inspected by a different dealer outside of the leith network, it was proven leith/Audi Cary lied about the state of the breaks/rotors and tire conditions. This is now costing me over $1000 to fix and this is completely illegal to lie to a customer about the state of the car on an inspection.

  

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2022/01/21) */ Contact Name and Title: *** ***** Contact Phone: ********** Contact Email: ***.*****@************* Audi Cary did an inspection on the car on Nov 21st 2021. We measured the tires and brakes and have the actual measurements. The tires had 8 and 9 mm of tread left on them and the brake pads had 7mm on the front and 5mm on the back. The car had 38,214 miles when the car was inspected. The car did pass the NC inspection. We have no control over what other dealerships or repair shops say or recommend to customers to sell work. Consumer Response /* (3000, 7, 2022/01/27) */ I have gotten my car checked out by two different dealers, both of those who's tire and break measurements match. But they are both far different than your Audi mechanics measurements. Again, this is completely illegal to sell a call that doesn't meet the inspection rules by NC and is really sad that I now have to put new breaks on my car, and will have to replace my tires in the next month or two. Unbelievable how you responded blaming me as well, instead of trying to help fix this issue.

• Initial Complaint

  11/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a battery put in because they said my battery was bad. On 03 Nov.2021. My car ran for 2days. So I took it back to see what was causing it to keep going dead. They said it was the alternator but I had just got one put in. They said the voltage was to low. I asked them how much they said $1800 I said I'll come get my car. So I took it to another shop but took out the alternator and got it towed to a different shop. He put in the same alternator and said the battery was bad. So I told him I just got that battery, he said it was bad. So I came and got the battery and took it back to the dealership, and said it's bad and I want my money back. They said I need to put it back n the car in bring it back for them to check it, I told them no you can check it now but it bad. I don't want another battery I just want my money back. Today 15 Nov. 2021. They said they can replace the battery but can't give me my money. I said no it haven't been 30days yet, so I want my money back. I did not get my money back the guy I was talking to walked off because I told him he was full of it. No one else tried to help me. I even tried to talk to the guy that sold me the battery, he told me he would be back but didn't come back.

  

  Business response

  12/02/2021

  Business Response /* (1000, 5, 2021/11/17) */ Customer requested to have a battery replaced Nov 03. Battery was replaced with New OEM battery. Customer returned Nov 8th with concern that the vehicle keeps dying and will not start. Technician Diagnosis reveals improper aftermarket alternator not proper for vehicles charging system resulting in discharging battery. (See attached repair order ******* documentation of diagnosis). Customer declined the technician's recommendation of replacing the alternator with a proper and picked up vehicle on Nov 10th. Customer returned on Nov 15th and demanded a refund for the battery. Customer declined warranty test procedures to verify if battery is actually faulty and if qualified for a free warranty replacement and what current alternator is now installed. Battery is suspect to have failed due to being improperly maintained via faulty aftermarket alternator. We would be willing to set up another diagnosis to verify if a proper alternator is now installed and if applicable, replace the faulty battery under parts warranty at no charge to the customer.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I inquired about purchasing a vehicle from Leith Honda on 13 November 2021 through their website which did not list a price at that time for a particular vehicle. After being reached by email I inquired on the prices they were offering for a recent model honda accord hybrid. After being given an initial MSRP price and I inquired for further details on the vehicles with no indication that the original price was incorrect. It was not until the case was passed of to a sales rep that the true vehicle price was disclosed and was much higher than they initially said. I dug into other consumer reports and saw that a similar situation has happen to others in the past and yet they did not implement any internal changes, such as a disclosure that price is not guaranteed due to typographical errors, to their emails, though they claimed their emails have such a disclosure. If such a disclosure existed, surly they would have verified it would displays on *****, one of the largest email services in the world! I pointed out the price difference and asked if they would honor the original price given to me to which they refused. I presented to a manager FTC Regulation 16 CFR 238.2-b on false advertising, specifically on bait-and-switch schemes, that even if the true price is made known to the consumer they are still culpable. They claimed that they never consummated a deal so the regulation does not apply, which is certainly against the spirit, and letter, of the rule since it is there to protect consumers from being lured into deals by false advertising. In addition, I indicated in the email chain that I would like to reserve that specific vehicle indicating that I was attempting to conduct business, and do so in good-faith given the information presented to me at the time. Even though I acknowledge the mistake, management refused to even begin negotiating a resolution to the manner. This appears to be negligence and potentially fraud given the repetitive nature of this incident.

  

  Business response

  12/02/2021

  Business Response /* (1000, 9, 2021/11/18) */ The customer inquired about the price of a vehicle through the internet. The conversation led to the msrp's of other vehicles. One of the vehicles msrp was typed in incorrectly by accident and as soon as it was discovered was explained to the customer. There was no false advertising nor was there any bait and switch being done. Consumer Response /* (3000, 11, 2021/11/18) */ The price difference was only discovered after I received a text from the sales representative and I pointed out the difference. There was no discovery on behalf or clarification until after I informed them. While they may believe they are not in violation I have continued to receive emails from an employee from their Corporate account attacking my character about bringing forth this complaint. This is unacceptable behavior on behalf of the employee but I believe their actions are in relation to tensions in the workplace and inappropriate conduct between co-workers due to this incident since they reported to me that they were cursed at by a fellow worker. As a consumer, I felt unfairly involved in these internal company issues and in the personal life of the worker, especially since my request was for the company to honor the price that was originally emailed to me since to not do so appeared to me to be in violation of federal consumer protection regulation, or at the very least not good business practice. Business Response /* (4000, 13, 2021/11/19) */ The customer did discover the mistake when the salesperson started emailing prices to him. When it was discovered we did acknowledge the mistake and let him know that it was an honest mistake and that we could not sell the vehicle for that. No one has been reprimanded about this. Mistakes happen sometimes and this was unintentional. No need for anyone to be reprimanded for this. Regarding emails attacking his character, I see no emails in our system like this at all. I am not aware of anything like this going on. The bottom line is there was an honest mistake, we apologize, but we will not sell the vehicle for that price Consumer Response /* (4200, 15, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The emails I am referring to came on 15 NOV 21 and were certainly were inflammatory and not in good taste. Of course the business would deny the existence of those emails! From my perspective the emails were infantilizing and inappropriate, being based upon incomplete information or misundestandings from their employees perspective. While I would furnish them to the BBB, they contain details from the employees life that I determined would be unfair to publicize in this dispute. Nevertheless, they have a long way to go to gain my trust back as a consumer.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  CONSUMER BEWARE OF THIS SHADY BUSINESS I TOOK MY 2018 TO HONDA FOR DIAGNOSTIC AND AFTER DIAGNOSTIC THEY TOLD ME THAT I NEED BALL JOINT AND AXLE SHAFT TO BE REPLACED.THEY TOLD ME IT IS GOING TO BE ALMOST $900 AND I TOLD THEM TO GO AHEAD AND PERFORM REPAIRS.AFTER I PICKED IT UP THE CAR SAME PROBLEM WAS STILL THERE.I CALLED THEM BACK AND TOLD THEM THAT NOTHING BEEN FIXED AND THEY RESPONSE WAS WE NEED ANOTHER $450 FOR DIAGNOSTIC.ARE YOU KIDDING ME??? $450 to FIGURE OUT WHERE IS CLUNKING NOISE COMING FROM FRONT DRIVER SIDE WHY DID I PAY FOR DIAGNOSTIC AT FIRST???I TOOK MY CAR TO ANOTHER MECHANIC SHOP AND IT WAS CONTROL ARM ,SO I DO NOT EVEN KNOW IF I NEEDED NEW AXLE SHAFT AND BALL JOINT.PROBABLY JUST SCAM ME TO GET MY MONEY.WOULD NEVER GO BACK TO THIS PLACE OR RECOMMEND TO ANYONE.I ALSO SPOKE WITH GUY WHO USED TO WORK THERE AS A SERVICE ADVISOR AND HE SAID IT WAS A NORMAL PRACTICE FOR THEM TO LIE TO CUSTOMER TO DO REPAIRS THAT CUSTOMER DO NOT EVEN NEED.

  

  Business response

  11/04/2021

  Business Response /* (1000, 5, 2021/10/25) */ Thank you for the opportunity to respond to ****** **********'s concern.The 2018 Honda Accord is a Total loss car with a salvage title. We were able to fix several issues that resolved noises and safety concerns. The client was advised it would require more diagnostic time to find and resolve the additional problems the vehicle has. The client refused to authorize any additional work. Since the car has a branded title due to a severe impact it will require additional time to find all of the problems that are not considered normal diagnostics. I will supply documentation concerning the salvage title if necessary.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩