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Business Profile

Retail Florist

Romeo & Juliette Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order for around $170 on July 27, 2022 and my order was supposed to take no more than six months to be made. It has now been almost a year and a half, and I still have not received my order. I also paid for add-ons and changes to my order. Their business owner is claiming that she no longer has any more funds for supplies so its going to take her a lot longer to finish orders. She will not refund me and she will not send me my jewelry. There are so many other customers waiting to receive their precious keepsake jewelry pieces and I dont think any of them will be receiving them as she is begging for money on her ******** business page. When she or one of her admin, finally responds, they are rude and give us a sob story about why the jewelry has not been completed at the end of the day, I got robbed over $170 and I wish can be done to this irresponsible Business owner.

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order on August 23, 2022 and paid my $497 invoice through PayPal August 23 as well. I ordered a 2 ring set, a pair of earrings, a necklace and a pendant. I sent my inclusions in, and the company confirmed they arrived and were processed on September 11, 2022. On Sept 12 the owner confirmed my order qualified for rush processing i added it to my order and paid the $56 invoice. The turn around time at that point for rush orders was ***** days (not including weekends or holidays). I received the 2 ring set and the necklace on December 23, 2022. I received the pendent on February 10, 2023, and I am still waiting on the earrings, all over the quoted turn around time for this order. I ended up having to send the main ring back in for repair in February, because of intentions and air bubbles in the stone. After the company received my ring and had it over a month went by with no communication, I reached out for an update. She provided a pic of the repaired ring. I did not recognize it. I asked if it was the same time, she advised it was. When questioned why she did not repair the ring as she had previously described to me, she advised it could not be fixed that way. I advised the way she repaired the ring, changed the entire appearance of the ring, and I was no longer happy with the stone. At this point the owner became extremely defensive, advising me she would not and does not reach out to advise when she has to change your stone. She refused to remake the stone, or offer any other possible solutions to returning the stone to its prior appearance. Instead she became very rude, very unprofessional. This ring was being made of my late fiancees ashes, I personally placed the order with the owner to avoid miscommunication the appearance of the stones. Instead of trying to find any sort of resolution that would satisfy us both, she continued to be rude and gaslighting the situation. I treated to explain, but was only met with accusations of complaining

Romeo & Juliette Unlimited is NOT a BBB Accredited Business.

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