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Business Profile

Security Guards

York Security LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday September 5th, I called to alert them that I was waiting on a computer to get my car inspected to update my tags. On Thursday, September 7th, they had my car towed. They asked the towing company to come and get it immediately.

    Business Response

    Date: 09/07/2023

    Thank you for submitting your issue.  I will need to check in with our security team to get details before I can respond fully.  Thanks for your patience.  

    Business Response

    Date: 09/07/2023

    Thanks again for taking the time to submit your issue.  I have spoken with our security team and they have supplied the following information.

    "This vehicle was parked at ******* ***************** in ***********, **.  York Security is contracted through ****** Management for this parking/site check.

    This vehicle, white **** Cherokee (** Tag: "omitted for privacy"), was regularly left parked in the street (Hampshire Downs Drive) and had an expired registration plate (expiring 4-30-2023 ).

    The night mobile supervisors placed parking notices on this vehicle 6 different times within the past 30 days.  See below for dates that vehicle was ticketed:   
    8-7-2023
    8-17-2023
    8-21-2023
    8-25-2023
    8-29-2023
    9-07-2023

    In the parking notice/ticket, it was documented that the vehicle had expired tags and would be towed if not legally updated through DMV and moved. 

    On 8-28-2023, the property manager approved towing and Unlimited Towing (contracted towing company for this community) was called to remove the vehicle from the property. 

    Unlimited Towing finally found the vehicle on 9-07-2023 and towed the same.  

    York Security does not tow vehicles without prior approval from our clients, so if this towing was not justified then the complaint was filed against the incorrect business.  However, it would appear to me based on the information gathered that the complainant in this case was given sufficient notice to correct the issue before the vehicle was ultimately towed.  There are few things more frustrating than having a car towed so I am sympathetic to your situation, but I don't think it is likely that the fee for towing will be reimbursed.

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