Customer Reviewsfor10 Federal Finance, LLC

Worst company I've worked with in my 73 years on the planet. They've sold out to corporate greed and lack of care for customers. I AM grateful to all the folks at 10Fed I've dealt with who are NOT the upper management of 10Federal. They are, instead, the concrete shield corporate uses to protect themselves from dealing directly with tenant complaints as they pad their pockets with our hard earned money and create stress for us as they do. Doing business with them has been a horrible nightmare. 1. They have price gouged with rent hikes in just a little over a year (me from $95/mo to $175 mo with that higher amount, to me, a loyal tenant, much more for the same unit than they are advertising online the standard rate to be at this time (not a promo rate, but the 'Standard' fee) 2. Temps up to mid-90's in higher priced climate controlled units in Summer 3. Motion lights that, when inside needing to spend some time going through some stuff to organize and downsize, I, an elder tenant, has to walk back and forth, back and forth, back & forth a good distance to re-turn the lights back on every 10 or so minutes; HORRIBLE security - multi unit break-ins at my facility with lots of video showing it happening and 10Fed NEVER NOTIFIED tenants of same or helped tenants deal with the situation; I have actual proof of a lie when calling about why 10Fed lock was on my 2nd unit that was not broken into; and the absolute worst communication (no response to multi requests for a management call back) of any corporation I've ever dealt with. Again, I thank the lower tier staff and feel sorry they have to take the ***** for the folks who make all these decisions and policies. My years in that same spot under the original owners/managers were great and stress free. I vacated 10Federal a few days ago, Good riddance.

This is the worst company anyone could ever rent a storage unit with! I rented (all online and self guided) a 5x10 unit for an outrageous $99 every 1st of the month. I electronically signed the lease and paid $64 on 10/18/22 ($22 NON-REFUNDABLE ADMINISTRATIVE FEE) which makes no sense because I administered and guided myself through all the steps required to rent from these people. Anyway, the rest of the $64 was for the remainder of October's rent. I was desperate for somewhere to store my belongings because I lost my job in September, was evicted from my home on October 3rd, and have been living in my car pretty much. I just found another job and had all intentions of paying my bill on the 9th when I get paid. I failed to read every word of the lease, which says after 5 days there will be a late fee of $15 or 15% whichever is greater, tacked onto the rent... Fine print in the same paragraph states that they can deny access to my unit and block my access code from working for being 5 days late. I just lost access to all my belongings and have nothing clean to wear to work today. 6 people have been abruptly kicked out and given only 24 hours to move all of their things just because they wanted to terminate their lease to scam more people out of $22 for each new rental agreement and up the charges on each unit. My husband had a bigger unit and was one of the unfortunate ones who had until 4pm on the 24th to vacate premises with his belongings and was told (by email) that after that he would be prosecuted for trespassing if found on the property and no reason was given. He was not late on his payment, as everyone pays on the first and we just scraped the money up for the 10x7x8 for $79 a month at the beginning of October after being evicted with 2 days to get out. Read your rental agreement carefully and proceed with caution. No one is ever there and theft has been a problem along with vandalism. They don't care. They are money hungry like most.